ザ バーンズデール、 ルトランド

Good check-in and glass of wine offered. Nice rural vibes. Breakfast awful - for such a high room rate, queuing with the previous days wedding party for a very average offer wasn’t a nice start to your day. Seriously, the sausages and Bacon were Premier Inn at best! Also, the world of breakfast has moved on and you need to change not stay locked in the 90s.

A lovely hotel with a friendly team of staff. Access to the spa was a great bonus. The food was really good and welcome drink a nice surprise. We ate in the restaurant both nights. The Courtyard was a lovely space to take your drink. Good location. I would recommend a stay at this hotel.

My partner (wearing socks)stepped on a staple sticking up in the room carpet causing a puncture wound to his foot. The staple was given to reception staff - they expressed concern and said the Manager would want to speak to us - but he was busy and would catch us later. We were around during the evening and at breakfast but no-one sought us out. After paying the bill we completed an accident form and were asked to wait and talk to a Manager. We waited 10 mins but, again, they were busy so we said we'd see them later in the day when we returned to collect our car. We again waited 10 minutes but still no-one came to see us so we left for home feeling totally ignored. Accidents happen but how they are dealt with make a difference to a customers experience. We did not feel valued. Restaurant food is average and overpriced. £5 for side dish of Jersey Royal potatoes - they came sliced and fried. I think they had been cooked the day before. The bedside reading lights do not work unless the main light is on!!! The room was clean and comfortable but had a noise problem from people upstairs - sounded like two elephants walking around at 6.30 in morning. Courtyard is a nice place to sit and have drink. Breakfast was nice.

Lovely hotel, excellent customer service and beautiful setting

Good location Friendly helpful staff Fabulous food Nice calm atmosphere

Accommodation not as Confirmed by the Hotel directly.

Overall a nice stay at the property. The two highlights for us were the beautiful Spa, lovely facilities & really beautiful setting! And the staff - excellent customer service - very friendly & attentive! Overall the rooms are okay, the decor as other reviews suggest is a little on the older side but didn't fuss us, the rooms were clean. Unfortunately being a slightly older property, the walls are quite thin and our room in particular (room 2) we heard people all hours of the night & day, which also made our bed shake as it was right against the wall that is situated alongside the corridor & staircase to other rooms. The other minor fix, being summer, windows & patio doors open etc, lots of flies within the property and in the breakfast room, some items (cold cuts, fruit & bread) left uncovered. Flies landing on these items so we avoided - easily fixed. Overall, the property is beautifully located & the friendly staff & lovely spa are the highlights.

Great stay, warm welcome, amazing buildings and grounds. Welcome drinks included, access to the spare with outdoor pool and hot tub, was amazing way to relax after a long drive. Room was great with lot of little touches that made the stay special. Will definitely return

Fabulous ! We have stayed here on numerous occasions snd this time did not disappoint. Great food and wine, comfortable and well equipped room, lovely and friendly staff and a glass of champagne in the hot tub - we’ll be back !

We loved it and plan to return asap

Friendly and attentive staff in beautiful surroundings.

It was the perfect country side retreat

I have contacted the hotel directly due to a number of things not being to the standard we would expect. The room was dirty and dusty, the doors across the hotel all slammed shut very hard which meant sleep was disturbed, we didn’t receive promised complimentary items.

Booked as surprise for daughter, supposed to be a distress break, spoilt by being inundated with phone calls to book evening meal, even called my daughter, break spoilt, cobwebs in room, massage booked cancelled twice by staff not turning up

Wonderful weekend break. Rooms, facilities and staff all wonderful

We really like this hotel. The staff are very friendly and helpful. We liked our room and it was cosy too. We thought the newly renovated dining room was delightful but would have appreciated stronger lights so we could read in the bar area. A lovey stay and hoped to return soon.

The rooms are on the small side and so are the bathrooms but the bed was very comfortable and had some nice touches. Tea and coffee and biscuits. The menu wasn’t great but what we had was quite good.

Very friendly staff made this a thoroughly lovely experience. From the glass fo wine handed to you on arrival, you are left with the impression that the staff simply can't do enough for you. Excellent food in the restaurant (supper and breakfast) with prompt service thoughout. Even thought this was only a business stay, I would highly recommend this hotel to people visiting the area.

A comfortable and relaxing stay

Two night stay with my dog, enjoyed my time at the hotel until checking out, when the receptionists rolls her eyes when you question something or when you ask for a quick check out and just forward the receipt but she wont do it because its easier for her to do it then.. well it taints your stay a little. Apart from that, all good