ザ クラウン ホテル

We stayed in three. The room was big, but it was including waste space where no one stays there. If sofa bed was opened, no space to walk or open your luggage. The room was not in basement, but ground floor rooms have less top window which you feel as it is in basement. I would feel horrible if the days were really hot. No air conditioners. The room hadn't been make up. This is because we didn't put the sign (hanging the door) that we need. Thank you for such warm service. What if we forgot to do that? Horrible service. The whole service was horrible because the employees are more focusing on pub side, so if the timing is wrong, even you shout several times, they won't come to you. At least, the rooms were in back side of the pub, so not noisy. Also location in Hailsham was nice, good to walking around in morning. Breakfast was standard, I would recommend to go bakery closer the hotel, this is more cheaper. Oh, nothing good to say, sorry.

The Crown is a three star hotel but it didn’t feel like it. The bedding was cheap and the decor tatty, the headboard wasn’t attached to the bed but worse than that, the room wasn’t clean. There were cobwebs on the ceiling in the bedroom and the bathroom. There was coffee spilled down the walls in the bedroom and mould in every corner of the shower and in the grout between the tiles. There was also a really uncomfortable atmosphere in the bar. The rooms seemed to be used during the week by tradespeople who were working nearby. These folks spent evenings in the bar of the pub. The language, comments and attitudes of these folks made me feel really uncomfortable. Whilst I recognise that there was a limit to what the staff could do about this, I felt the management did have responsibility to set the tone of what is acceptable and what is not. It didn’t feel like a welcoming place and I didn’t therefore spend time in communal areas. I didn’t take the breakfast but the room in which it was served, next to the bar, was also tatty, messy and unclean. Parking was available but limited and restricted by the vans of tradespeople.

Registration was cursory. Certainly not rude, just “fill in your details and here’s your key.” No offer of assistance for two seniors to carry suitcases up narrow stairs. No further information offered. Room was adequate. Shower is traditional British style - in a very high narrow tub, very dangerous for seniors in my opinion. Notice in room that no outside food allowed, and may result in an additional charge. Overall good value for money, but more of a two star than a three star hotel.

Staff were welcoming and friendly. Could hear chat from other rooms Dripping tap noise but this was from the radiators

Nice place! When you arrive at the pub it doesn’t look the best place ever but the rooms are in great condition clean well located and very functional. You access by a separated door so don’t have to get into the pub! Good place! Parking can be tricky as there are only four spaces and they are in high demand always! I didn’t have a problem parking on Saturday afternoon and night! If you want to get good value for your money you are in for a budget option and don’t mind a bit of noise and the pub this is a great option! I would get back certainly!

Staff was welcoming and the room was everything and more. Highly recommended.

The rooms were smart, clean and comfortable and the staff were very friendly and professional. Quiet peaceful sleep with comfortable beds and lovely breakfast. Would recommend

Really hospitable hosts, the room was nice and comfortable, breakfast was also good for the price.

Booking confirmation said 2pm check in but the hotel wouldn't let us check in until after 3pm.

Beautiful room. Pleasant staff on reception. Wish I had more time to spend in the bar.

Comfortable room

Great

unfriendly staff and bed bugs in room had to leave

The staff were amazing the food was first class. Just thought it a bit cheeky when we all got charged £10 each room for early check in as the rooms would have been getting cleaned anyway

The room was dated and tired, high level window meant you couldn’t see out. Noise from adjoining pub could disturb some (I had earplugs). Fine for a one night stopover. Room rate was expensive for what it was.

Comfortable room with all necessities.

It was comfortable & room quiet after a long drive. service was reasonable considering the staff were stretched during an afternoon party. People were generally pleasant and did well. Pity no food on offer on a Sunday night but since it was a central location there was plenty on offer locally.

The rooms were clean, spaceous and comfortable. Breakfast was good value. The Crown is in an excellent location regarding facilities in the town.

NITE checkin staff very helpful with dining, parking, and getting us a fan for room. Bathroom needs a grout cleaning, and bug removal from ceiling and breakfast room.

Stay was comfortable in a quiet area. -Disappointed that they had no real ale on the handpumps,on previous stays enjoyed locally brewed ales. -Hot water in sink was uncomfortably hot without the addition of cold.