ザ エルム クリスマス ツリー イン

Surprised that the bar closed Sunday evening 8PM but then I think I was the only guest so can understand they did the maths and not worth staying open just for me.

Expectations exceeded reality. Initially the astetics of arriving at the pub/hotel looked promising and the ambiance of the bar area pleasent with polite reception staff.The room (4) was at first site ok, but a more detailed look revealed a more dirty aspect and not as expected. The windows slatted blind very dusty, corner of the bathroom by the door, grime. Black mold in the shower around the metal shelf, the shower head holder broken and loosy fitted the drooping shower head. Under the bed obviously not cleaned as rubbish found. Dinner was expensive, £19.95 for very overly cooked fish and 12 chips with a thimbe full of minted peas (actually the best part of the meal) We were very hungry as travelled to get there so we just got on with it, on hindsight we should have complained but we're short of time to get to our evening function. Breakfast access was through the bar, unfortunately we were met with an array of dirty glasses left on the bar from the night before some half full still which being honest wasn't something we expected to see. Just not the standard expected. Full small English breakfast was made with cheap ingredients, low quality. Understood it's run in a shoestring budget for maximum profit but a real disappointment in our eyes. Shame as we won't be rebooking again for the price we paid.

We enjoyed our stay in the Deluxe Large Double room, with excellent food and the staff couldn't have been more accommodating.

Room wasn't very fresh bit of a smell and the food prices was extortionate for a pub and very small portions

Yes

Very nice place, food was fantastic

Small room. Bed comfortable. Stain on the carpet. Window blinds broken. Mirrors placed with no sockets near for hairdryer etc. When I contacted the hotel for early check-in (noon) I wasn’t aware that I had to pay for this in cash. Had to choose breakfast on arrival too, which I didn’t know what I would like at that time but I had to book something. We were the only ones at breakfast the following morning. Quality of breakfast was poor. Cider on tap not available and only bottled cider was a single choice or alcohol free. Very limited options.

We had a one night stay to attend a concert at Sandringham. The property was in a great location for us to travel onto the concert later, providing a break for us. Food was available by request in the pub/bar which looked very clean and fab decor. We did not eat here as we had other plans. We had the accessible room which was accessed by its own outside door. It was a good size and appeared to have plenty of space (neither of us had accessible needs) There was plenty of drawer & shelf space for clothing and a short low hanging rail within the shelving. Room, carpet, bedding and towels were clean. The bed was very comfortable too. A very good size wet room, shower was ok. The usual tea, coffee etc provided with plenty of milk pots!

Good parking, friendly staff.

Ein verträumte Hotel auf dem Lande, typisch Englisch, aber sehr gemütlich.

Room was compact and although there was a rail for hanging clothes no hangers were provided. A fan was available as the weather was hot but we still had to have the window open which meant we could hear the traffic from the estate. However the bed was comfortable.

Room average, shower needs deep clean...... Breakfast was excellent, chef was good......... Cleaner was helpful........ Bit of a weird set up....... Was once a traditional pub but different in that upstairs is rooms and one down stairs...... No live in staff and closes at 10.00pm on a Friday(weird)... But rate was reasonable.

Meals were excellent

Received a call early on the check in date to say that the inn was closing at 5pm and that nobody would be there to check me in, and no food available. They agreed to leave the key in my room. No issues with the room which was clean and comfortable, got up early on Monday to go to work nearby and nobody downstairs so no breakfast available, apparently I needed to prebook it. I left the key in the door as I found it, all in all a bit of a strange experience

Good all round, excellent staff especially i think her name was Simone, nothing to much trouble. Food excellent. Thank you!

The staff were excellent and checked us in very quickly. The ambiance in this Inn was exceptional and customers (locals from the village) were extremely friendly. Unfortunately I hadn’t explained (when booking) that I had mobility problems although I can manage stairs and steps with care). We were booked into room 4 which is up a flight of metal stairs on the outside of the property. I managed this one step at a time. The room wasn’t very big and had a step down from the hall, and a high step up to the compact shower room. There wasn’t any room to spare and it was difficult to get round the bed with two adults in the room. The bed was very low and I had difficulty getting up. We had the lighter breakfast. One porridge which was delicious but the other breakfast advertised as a choice of cereals (and to be honest there WAS a choice) but as an elderly adult I sort of expected some healthy choice - maybe weetabix, fruit and fibre or muesli. The choice of Coco Pops, Corn flakes or Rice Crispiest wasn’t the most interesting or flavoursome. The service by the staff was impeccable and on reflection I should a) have requested a disabled room and b) asked if there were any other cereals available. Overall the price of £100 just for the room and £8.95 extra for breakfast (each) was a bit too much. We were only staying one night so it was manageable but we won’t be staying again.

Cosy rooms above a lovely pub restaurant. Rooms can be a bit small but easily manageable depending on which one you get. TV's though are very small so just used my laptop on sky go as the guest WiFi is quite good.

We stayed in room 4, which was facing the road. It was noisy due to traffic. We didn’t sleep very well due to the sound of running water all night. We think it could be the men’s urinal as we were above that. There was a strong smell of cigarette smoke as you walk through the door to the bedrooms as the access was outside. The metal steps up to the rooms had ice and were considered a slip hazard because there wasn’t any salt put down. We don’t consider it value for money at £89 without breakfast. It was clean and the food was good.

Excellent service from everyone that we encountered. The room was perfect for all of our needs.

Marks on bed coverlet - harmless but did not create good impression. Plug missing from bathroom Otherwise fine for one-night stay. Restaurant dinner very good.