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Great location in Dovedale. One bedside lamp was broken

We stayed here last year and the staff were different and a pleasure to be around. The food was much better last year and there was more choice. The hotel needs a makeover in our opinion

Awful menu choices,only in the bar area not the restaurant. One man running around doing everything,hence,the very slow service. Food was cold. Breakfast was worse,there was a permanent cry of "no eggs" staff were kind but not up to catering for a hotel full of guests. Shower was noisier that a pnematic drill and when using it there was tap no water! The TV didn't work as a TV only as a radio in the morning . The cups in the room were dirty.Beautiful views ! I came a few years ago and can't imagine that it will still be here in another couple. Running on a shoe string,about to snap!

Only a 5 minute walk to the stepping stones.

Beautiful area fantastic views

In need of some tlc Room was nice and spacious- old fashioned furniture, boiling hot - apparently pipes run under the rooms which they cannot control the temperature of. A fan provided but of little use. Evening meal was nice although lack of staff meant a long wait for everything. Breakfast buffet average

Booked for a two day stay with bed and breakfast which was paid for. Second Morning we were told the cook failed to turn up so no cooked breakfast. Asked for a refund to no avail. Staff did not seemed bothered. Told by other guests staying this happens often so will not be staying again

The hotel is in a most perfect location and is lovely inside too. Sadly the hotel is not operating to its full potential and there is a number of very serious issues to be resolved. As my family have owned and operated hotels and I was chef in London for 25 years. The evening menu was mainly redacted only a few choices of a pie, fish, scampi or Cumberland sausage. Main course took 2.5 hours. There was no chef and no gas . Our breakfast in the morning was cancelled as the reason was given as owners son was exhausted ! There was no reception staff just a sign saying No Staff open at 11.00 am ! A Restaurant staff member ( only 1) apologised and said due to no planning there wasn't even a continental breakfast ham/cheese etc which could have been easily been set up. This was our wedding anniversary morning so very sad, especially in such a lovely location and what it could offer if properly managed. A sign was put up no restaurant in the evening. So we had to eat somewhere else. Another group of 25 guests family reunion also had to eat out. When we all came back , there was a chef however guests had not been informed. We got back to the bar at 10.00 got one drink then the staff apologised as they were ordered to close. We said a party of 25 guests was following us back for evening drinks but the staff said they couldn't do anything !. The second morning there was some breakfast available poorly cooked sadly but at least it was something. Awaiting refunds and explanation.

Staff were helpful and friendly, breakfast was very good and the bed was comfy... Location was superb

Stayed before and it was good but this time the service in the restaurant was abysmal!! We had to wait more than 2 hours for food!!!!!!!!

We had booked 3 rooms for 2 nights, for a family wedding. We had made a reservation in the restaurant for 15 of us on the Friday evening. Check in was interesting. The chef checked us in and asked us to pay up front (“because people sometimes leave without paying”). This wasn’t an issue but my Daughter and her family had checked in earlier and not been asked to do so. Maybe we looked dodgy! I explained we had a dinner reservation for 15 people and had been expecting a menu to pre order from when I made the booking, but had not received anything. He printed one out for me and I was able to message everyone and confirm orders ahead of the meal. We decided to have some drinks in the garden but there were a lot of wasps and used glasses on empty tables. The service at the bar was very slow and not being served by experienced bar staff. My husband noted the girl behind the bar was the one doing housekeeping. The meal was a bit of a nightmare. The table had been booked for 7:30 and we arrived to an empty restaurant with our table set up. We wanted to order some drinks but there was no one around so my husband returned to the bar and ordered the dinner drinks there. After a very long wait, some of the starters arrived. We were still waiting for a sharing starter after everyone else had finished their starters. They eventually arrived but the fries and bread were missing. Again we had to wait for a member of staff to appear before we could ask if they were going to turn up. The wai

Great location for an hotel. Probably severely understaffed. Man on reception went off with another couple to sell them a room without even acknowledging me. Another guy turned up, said he was new manager. I asked about the fishing. He said there was no fishing!!! First man came back and showed him the day tickets and pointed me in general direction of the river and pointed me up the stairs to my room. When it came to check out there was nobody on reception. He seemed to be cooking the breakfast and didn’t appear when asked. A chambermaid took my payment for the fishing. The room had been paid for in advance via Expedia which seemed to flummox them. The room was ok but the shower screen leaked all over the floor (room 15). As for the fishing, this was challenging and not helped by the dogs and people in the river on the far bank where there is a footpath. Not worth the £40 it cost. I don’t think I’ll be hurrying back which is a shame.

Beautiful views from the room , large comfy bed , easy access to dove dale

Setting & scenery fantastic, the rest pretty poor. While the bar staff were attentive other staff were poor failing to provide basic information (like where to eat - the restaurant was shut) & showing little interest in doing their job or being attentive to residents. Breakfast was the poorest I've ever experienced in terms of quantity & quality. No croissants, pastries, fresh fruit. Yoghurt reused for a second breakfast after being left out in the heat on our first day. Had to ask for bread & hot food to be replenished. On checking out was told we owed money despite paying in advance & the hotel operating a pay as you go policy which meant food & drink had to be paid for when ordered/consumed. Giving the hotel 2/5 is being generous.

Hotel prime rural position, great view from comfortable bedroom although we did pay the upgrade fee for this, clean, part friendly, sadly lacking apparently cuz Monday andTuesday chef day off and lets say unique staff that were available

Best location in the dales. Room with a view! Very comfortable and good sized bedroom. Nice food. Friendly staff. Lots CV of parking

food was terrible, owner not got a clue how to run a hotel in a prime location ,manager was good and went out of his way to sort any problem out. .location was excellent for walkers .king size rooms good bed comfortable. they have lost there chef and a-la-carte menu not available as advertised just bar meals if you want to wait for ages and no afternoon tea

Every body tries very hard, but yjey do need a good chef

Very pleasant hotel. Room spotless and comfortable. Wifi terrible but that is a small point. The kitchen was closed while we were there but breakfast was supplied although dinner not an option which was a pity. Lovely location and excellent waiters - very helpful and friendly.

We had a lovely stay for one night. The hotel location is stunning and we were delighted to see this on arrival. We had a room with a beautiful view but the interior of the hotel was comfortable but quite dated. Dinner was delicious but we waited a long time for it. Breakfast was ok but we had to go and look for cutlery and ask for coffee as it wasn’t replaced. Overall it was ok and we would return.