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Staff were very helpful and accommodating

Yes

Great time for a stay between Christmas

Room was not very clean and an infestation of ladybirds emerged on the second night of my stay. Unfortunately after drawing this to the attention of staff writing to the Manager about this I have had no reply.

The bed was broken with around 5 slats on the floor which I didn’t notice until late when going to bed. I slept on the other side as didn’t want to complain around 11pm. Told the lady upon checking out and she said the manageresss would call me. 72 hours later, still nothing

Booked through Hotel.com. The photos give you an impression that you are staying in a lovely old building with nice grounds surrounding it, but in the small print. You are actually in a building 100 metres down the road near the town. You can drive down and drop off luggage but will need to return car to hotel car park. The path was closed due to utility repairs, so you had to walk on the road . The front entrance had no lighting so needed to use light on phone to go down steps. While carrying all my luggage. The drain at entrance also had a slight smell of sewage. The room was a good size. TV very small. Room was clean but paint peeling off one corner and carpet badly marked. WI-FI was terrible in room and lounge room. My room was next to road and was quite busy and noisy. Actually didn’t use it in the end as it was so bad. Layout of building not well indicated. Entrance to main hotel very tight and not lit very well. Original entrance closed. Never went to main hotel to check out restaurant and bar as it was quicker to walk into the town. When I complained (politely) on arrival the receptionist passed me the key and directions (bad photocopy) and just walked off. Probably fed up of complaints as the two people before me were asking for there rooms to be changed. Very disappointing experience.

Beautiful room

It was a beautiful room and a surprise as the hotel upgraded me to a deluxe suite! The meal I had was very good and the staff were very helpful and looked after me perfectly

Good welcome and upgrade too.

Staff very friendly, beautiful Hotel

The rooms are always clean, the staff are always friendly and the food is stunning. Always my go to hotel in Malton.

Great room - good location

Clearly had been an impressive building with great facilities. Needs a massive update and refresh. Who has carpet in a bathroom, especially a hotel? (which had marks/stains throughout the room). Noisy room (7) which was over bar, made worse by dishwashing glasses at 2.00am! Breakfast was average, overcooked sausages, as an example. Over-priced for what it offers as accommodation. Could be brilliant, but needs work to clean the rooms, woyld be a start! Sorry.

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Biggest issue was noise from upstairs occupants walking around & talking - not their fault to floor had poor (if any) sound insulation. Generally needs a good clean, windows need sorting out to fully close and reduce road noise and the beds need the slats replacing to offer better support. Was just about ok for a cheap break but needs some significant improvements for me to consider returning.

Clean room and parking is free. Ideal!

This is a beautiful old lodge set in large grounds. Parking is easy and the market, pubs and restaurants are easily walkable. We had a lovely suite. We had problems getting wifi maybe because of the thick stone walls and the bathroom was dated and small, but overall it was a lovely hotel.

Moved annex to main building which was good.

clean room, attentive staff, good breakfast

Excellent