ザ ルレ ヘンリー

Charming hotel

Super service - with thanks to River on the front desk who was a fantastic help, excellent service

Couldn’t open the wardrobe door to use the mirror as the bed got in the way. So asked twice for another mirror so you can use the hair dryer to be told a mirror has been put in the room. This never happened so asked for an extension lead and finally got one! The breakfast was awful. Asked for Eggs Benedict first eggs over, second egg under and the muffin was rock solid third attempt eggs “just” but the hollandaise sauce was pure vinegar. Full English no black pudding, wasn’t told. Ask for brown sauce didn’t have that either. Was told the hotel acts on feedback I’m not holding my breath.

What a delight this hotel is. Friendly staff. Lovely, large bedroom. Most comfortable bed, with super soft sheets and pillows. Lovely toiletries and tea/coffee making facilities. Beautiful restaurant in a quiet setting with excellent food, both at dinner and breakfast. Quality Ingredients, beautifully cooked. Lovely bar too.

Lovely receptionist at check in

Lovely stay. The hotel had loads of character and was great value for the quality we got. Location was excellent and the staff were lovely. Great trip all round.

I had a wonderful stay at the Relias Henley. My room was much bigger than expected and I was thrilled when I arrived at 10:00 am and they offered me an early check-in. They were extremely accommodating. Room was amazing, clean and comfortable. The food was delicious with more options that I could eat! The staff was very friendly and British hospitality was amazing. I highly recommend the Relais. It was as comfortable as being home! Great location too as I could walk into town and feel 100% safe.

Great stay. Nice room. Loved the bar

Fantastic one night stay, lovely twin room over looking the river. Helpful staff, and lovely food.

Overall a clean and welcoming hotel.

Everything about the hotel said quality. Staff, rooms, food and the painters were all excellent.

Confirmation number MD41529850 Expedia itinerary 72067973454753 I had booked and prepaid a two-night stay at The Relais Henley through Expedia as part of an 18-day itinerary that included all flights, hotels, and activities. I did not have insurance on the hotel stay. The Relais Henley itself was charming, and my modern king river-view room with half-board was excellent, though guests should be aware of the step coming out of the shower. The issue arose because my travel dates coincided with the US government shutdown. Following the shutdown, the head of the FAA announced the cancellation of approximately 10 percent of flights across the United States, creating what was effectively a national emergency in US airspace. My American Airlines flight to London Heathrow was one of those canceled. Fortunately, American Airlines rebooked my otherwise non-refundable flight for the following day at no charge because the disruption was directly tied to that emergency. Immediately after the cancellation, I called Expedia to alert them that I would arrive in the UK a full day late and would not be able to use the first night of my prepaid reservation at The Relais Henley. I requested an exception or refund for that missed night given the extraordinary circumstances. After lengthy explanations and time on hold, the Expedia agent told me that the decision rested with the hotel’s manager. He said he had already contacted the hotel, that the manager would not be in until the next morning, a

Lovely friendly staff, fab comfy room and bed. Great location. Great breakfast too.

Great comfortable room with nice amenities

Staff made us feel welcome.

Super comfy bed, great service, didnt feel like an anonymous chain

Great room.

An excellent hotel, with comfortable, well proportioned rooms. Parking is obviously an issue, but you just have to factor in the extra cost of this (not too expensive in the station car park). The staff were excellent and very helpful, with the exception of one rather officious lady at breakfast who loudly informed me that I wasn't allowed to have porridge followed by scrambled egg on toast, as it counted as two cooked breakfasts! I have stayed in a multitude of hotels throughout the UK, and this is the first time I have encountered such an issue. Also, bear in mind that the breakfast is priced at £22! Despite this, I thoroughly enjoyed my stay.

The welcome at the hotel for check in was very good. Sadly we were advised there was no parking when in fact there is several spaces in front of the hotel free from 6pm - 9am. They recommended the train station parking but there is convenient on street just around the corner. The location was very central with a great pub opposite. The barman in the hotel bar was also very knowledgable about the drinks and pleasant. The room itself was quirky - not the best design, and more a 3* than 4* based on my experience. The views were of a church wall from the room - for £150 we expected a bit more. The bed was comfy, and the drinks provided plentiful - however there was only one breakfast teabag and 4 green tea! Not what I would call balance. We were looking forward to breakfast following reading the reviews - but what a let down! There was a human hair in my spinach (not popeyes may I add!), and the waitress offered to replace the spinach!! In the end my plate was left with me and some new spinach, veggie sausage and beans brought to me half an hour later!!!! By which point the tomato, mushroom and scrambled egg was cold. This really should have been dealt with a lot better as it’s completely unacceptable from a hygiene standpoint and for the price paid the hotel wasn’t value for money. The room was pretty noisy - but this was due to one guests music and chesty cough, so not the hotels fault. Toiletries so old the description had rubbed off, wouldn’t return sadly.

We booked a room with a river view, but we didn’t get it. My husband’s breakfast took half an hour to come. Wrong breakfast brought the first time. I asked for ham, was told there wasn’t any. Asked someone else and got some. I’d finished my breakfast before his came.