ザ・レジデン - ファリングドン

I had a very difficult time reaching the staff via WhatsApp through my whole one day stay. They didn’t give me check in information until after 5pm. There were other communication hiccups that made the stay less than desirable. That being said, the room was very clean, very cute, had a washer, and was in a great location. If the communication were better, i would love to stay again.

Be careful. I booked this last minute, as a result I got no entry details. The entrance is in an alleyway and you need a code to get in. I’m so pleased it was still light when I arrived. I had to then call a number on the booking to work out how to get in. Had to try twice, eventually someone answered but had to put me through to someone else. Again grateful it was at a reasonable time, no idea what would have happened if not. Apartment was tiny, photos were very misleading! But it was clean and fine for what I needed. However, there is no way to lock the door from the inside. Having a code to get in, it did make me feel quite uneasy that I couldn’t lock myself in. Won’t be staying again.

Property was nice and clean and provided all necessities.

Third time staying here. Never previously had any problems. Accessed apartment using key code number. Popped out to the shop and got back around 6pm. Key code wouldn’t open the apartment door. Sent two WhatsApp messages that were ignored for 18 hours and answered the next day when I sent a third message. Called the landline phone number three times and no one answered. Luckily after half an hour and using the code for the thirtieth time the door opened. Otherwise I would have been locked out overnight! With my bag inside. So far had two messages apologising and saying the key logs say the code worked. But as I said this was the following day after check out time. Absolutely shower, customer service doesn’t exist. Won’t be returning.

Super convenient location. Decent accommodation, a little tired but clean and ok. Disappointing the aircom is broken and although fans supplied it was a hot night and they are noisy. Would stay again. Thanks