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Lovely friendly staff

Lady in reception was lovely and as it was a quiet time of the month she kindly gave me an upgrade. The room was spacious and warm. Nice little bar and a great space for dining and breakfast. I dined in at the hotel and the guiness pie and mash was great, although could've done with a small amount of veg. No problem with parking, lots of space. If staying in the area, I would stay here again.

Room was extremely clean. Staff was very friendly. Breakfast was great.

Hotel is clean although looking a bit tired in places. Rooms are clean and spacious but duvets definitely need renewing as very thin and not big enough for the beds. Breakfast was very good, plenty to choose from and large portions, even a takeaway option if you didn't want to eat in the restaurant. Overall a good stay, just the bedding issue spoilt it slightly as it was very cold when we stayed.

Breakfast was good, The staff were all very polite and friendly. The room was adequate. My main issues were with attention to detail, the stairway and carpets were dusty, the room carpet and blankets were stained. The lift was shabby.

The breakfast menu was full of good choices. Staff were nice and helpful. Parking is free good available.

GOOD CAR PARKING GREAT LOCATION FANTASTIC WELCOME GOOD SIZE ROOMS

All great - nice comfortable room, lovely bathroom (with lashings of piping hot water (that seems to be missing in lots of hotels), good parking, superb breakfast, sensible price and, above all, really friendly welcome. What's not to like?

Rooms very tired & dated. Breakfast very good

Great place to stay

The room was very clean and welcoming. We dined in the restaurant very fair selection and served very hot. Breakfast was a full selection, and cooked to order.

Staff were great. Lovely breakfasts. However parking was an issue, and there were late night functions on both nights of our stay. Our room was above the function area, so the feeling was more like staying in a room above a pub. Because of the functions there was no restful area for residents. The marketing information does not reflect the actual hotel and location.

Overall we had a lovely stay at Riverside House Hotel. The bar, restaurant and communal areas are well decorated and have comfy seating. We stayed in Room 12 which is a very large room with fabulous high ceilings, big bathroom with shower (and thick fluffy towels) and a garden view. Whilst lovely the room could do with a bit of attention - the aircon wasn’t great, the curtains need some rehanging, the windows pull cords were broken so had to be wedged open and the carpet and furnishings were a little tired (lots of the edgings have fallen off). It was clean (apart from the sock between the bedside table and window!!) The outside space was lovely with plenty of well spaced tables (few more parasols might be good) Special mention to Roxy who was wonderful - with good energy and great customer service. She addressed a check in issue professionally and her customer service at the bar and in the restaurant was fabulous. Thanks also to Chef for accommodating my last minute change of mind. Decent breakfast with friendly service. Enjoyed our stay and room - (just felt a few room details could do with addressing) Would stay again 😊

This is our third stay in this amazing hotel and its worth every penny. The staff are amazing and so helpful, the rooms are fabulous and breakfast is the best ever. We cant wait to visit again next year.

Lovely hotel and garden, clean and tidy rooms and staff were really friendly z

Check in was ok.booked in online which was a waste of time really. Room 24 allocated. Very tired.worn carpet.tatty bedside tables.tired bathroom. Bed wasnt comfortable and pillows like biscuits. The only saving grace was the air con ! TV remote faulty. Sat outside but not for long due to wasps . Outside also looks tired . Sat inside for dinner but this also needs refurbing. This used to be a nice hotel but needs money spending on it. At £138 I would expect better quality room

Lovely big room. Complied with request for quiet room. Wish it had a bath. Breakfast very nice. Staff helpful.

Excellent sized family room, in fact two rooms. Friendly service, good breakfast and a lovely garden. Some minor maintenance issues such as some bulbs out in the twin beds room and shower holder loose from the wall. Overall though very lovely place to stay. Happily would stay again.

Lovely old property, excellent customer service, large rooms and comfortable bed

Lovely Grounds, and Dinning area