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Friendly team and appreciated the stay. Thank you and I will stay at this hotel again.

The staff was really rude and the room condition was horrible they didn’t even have dryer for hair

The hotel was full of people who I am unsure have a room booking. Lots of unpleasant noise from the rooms. The room itself was smelly and dirty. The reception staff were pleasant enough,We could not stay there so we moved to another hotel. Cheap and unpleasant would not go back there.

The moment I walked into the entrance, my expression was This is a homeless shelter or some kind of asylum. The hotel room was booked for my son and me. On our approach to the entrance of the so-called hotel, we were met with three individuals who were just in the entrance smoking what we could perceive as "Weed", while spitting just outside the entrance. From that moment, we did not feel safe staying at the hotel. On entry, in what looks like a bar/reception, we meet a lady who at first was unable to find our reservation. During this time, my son went back to the car as he did not feel safe being at the premises. I then asked the lady to cancel the reservation when she finally found it. However, she refused even though it stated on their booking reservation email that cancellation could be done until 11:30 pm. We were at the hotel at 11 pm. The room was dirty, hairs all over the bed, carpet was filthy. There is nothing Royal about this so-called hotel. We then left the hotel and made another reservation at the Park Regis Hotel Birmingham. I will be contacting Trading Standards if I am not issued a refund.

Emplacement proche du centre avec arrêt de bus hyper proche. Chambre impeccable et personnel très sympathique.

Absolutely filthy. One very small lamp so very dark bathroom wall light not working the 2 bedlights not working. Cobwebs everywhere the radiator full of filth. 2 pictures has something spashed all over them and one has brocken glass. One bedside cabinet which was filthy with paint coming off. Bathroom shower doors not cleaned full of hand marks. All around base of shower and around the toilet hasn't been cleaned for gosh knows how long. The vent in ceiling looked like a mouse has made a bed up there. No drinking glasses and tea bags out of a multipack so bags exposed to dirt. The only good thing was bar lady very nice and drinks cheap cant comment on breakfast as felt it would not be very hygienic due to the state and dirt of room.

That staff were very friendly room was clean and tidy would definitely stay there again

Rooms are always spotless. Staff are really friendly each time i go and the breakfast is out of this world

Check in was easy. The room and shower clean and functional if a little past it's prime.

Hotel not like pictures. Room disgusting. In & out of the hotel in 10 minutes as it was gross. No way was I stopping there. Tried multiple times to contact the manager/owner for a refund but they never seem to be available.

my room was clean and warm, the staff were lovely and friendly. couldn’t ask for more for a night stay while travelling through.

Bed bugs !….Bed bugs

Friendly staff. Room was clean. Hot shower. Inexpensive drinks. Cooked English breakfast was excellent.

I found my experience at this hotel to be somewhat of a shock. To start the pictures provided by Hotel.com are false advertisment and dont effectively reflect the condition of this hotel. My door had scratches around the key card lock and evidence to suggest attempted break ins. Supporting this the door didnt lock unless with a very stern pull on the door. The carpets have stains all over and ripped up under the bed, the shower was dirty (had to clean myself), bathroom tiles were loose, furniture was dirty/stained, curtains were old/stained, lighting is dim as the only light available it by a bedside light and desk lamp. Overall one of the worst rooms I have stayed in. Lastly I understood this was situated over a pub but didnt expect to have to fight through drunk crowds to access my room in the evening. As well as this breakfast is offered but not served and no oppurtunity was provided and the seating and furniture is that of a well used and dated pub not somewhere that accomdates a breakfast service.

This was a truly unacceptable stay. Security was nonexistent, as the main room door, bathroom door, and window all failed to shut or lock properly. Furthermore, the parking lot was hazardous, covered in smashed glass. The level of filth throughout the property was shocking. The carpets were uncleaned, and the wardrobe had disgusting, dried streaks that looked like uncleaned sick. The shower head was completely black with grime, and what appeared to be black mold marks were visible on the curtains and all public banisters. Functionality was equally poor. The TV and WiFi didn't work, and the room was lit by only a single light source on the ceiling. Overall, the entire property was profoundly unclean and had an unpleasant smell. This establishment is in severe need of deep cleaning, maintenance, and basic safety inspections. I cannot recommend it.

Please do yourself a favour and book a Travelodge. This place is a hea LL th hazard. Our room wa of damage and repaired damage. The rest of the hotel was terrible, filthy

Checking is was hard to do gave my name to them brought me the wrong name with the key card took about 5 mins to get back to me find the right keycard then went up stairs the keycard didn’t work had to go downstairs again to get that sorted out finally managed to get in my room took about 15 mins to get sorted . Coming back to the hotel around 2 am ish had to give the night staff a call took 5 mins for someone to Answer the phone Finally got in then , went to my room the keycard wasn’t working again had to go down stairs to get it changed out which took 5 mins again would strongly not recommend this hotel at all cost we only stayed there cuz it was close to the rave .

The room was very clean , comfy and warm all night , the ensuit was also very clean , staff were lovely and the locals in the pub were also very kind and helpful with the parking , 10/10 well worth the money

Was ok. A decent bed. Lovely staff.

Me And My Girl Friiend Needed A Break From HMOs And This Bham Proud Building Helped Us ToO Experience A Decent Full Comfortable Niights Sleep N Re~Charge.. Sorry 4 Puttiing The Dirty Bedding On Corridor ThankYoOu From Symon And Emmzy We Appreciated And #Grateful