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The room was beautiful shower was fantastic, the bed was so comfy, the staff was amazing, especially Callum on the reception, the location is superb, right in the heart of the village, will definitely be back soon.

The location was fine - central to the town. No chef - so had to get breakfast and dinner in other pubs in the town. This was due to letting the chef go - but I feel we should have been informed of this prior to our journey. No parking which meant having to park a good walk away.

good

On street limited parking but safe. Very friendly staff cannot do enough to help. Thank you I will be back.

Bed was really bad. Staff great especially young.girl on reception and at breakfast.

I stayed for 2 nights, unfortunately shower head fell apart soon after arrival and as I did not hand in my key when I went out for the day the room was not serviced in any way. When advised of useless shower there was no spare nor plumber available. Bed was clean and comfortable but the hotel generally looking tired.

We arrived two and half hours after we could check in, and our room still wasnt ready

We had booked and had confirmed two double rooms, when we arrived to check in about 2pm there was only one room. The pleasant hard working member of staff tried hard to find us alternative accommodation to no avail. In the end two of us (myself and partner) had the "emergency" room, which was a large shower room with a a toilet and sink. A double bed was erected for us and although comfortable was not exactly what we were looking forward to.

We stayed here as a base whilst attending a wedding locally so other than sleeping in our room we didn’t experience what else the Star had to offer. The staff were very welcoming, breakfast was good but the bed was a little hard. We’d happily stay there again though.

Ideal location for the jazz weekend. Breakfasts improved after the first morning.

We have stayed at this hotel before and knew it was not good, but as we wanted to stay in the town for the jazz festival we didn't have much choice, and hoped it might have improved. We were wrong, and if anything it was worse. The bed had springs poking through the mattress, to remote didn't work, nowhere in the bathroom to put a wash bag and nowhere to put shampoo etc in the shower except the floor. Breakfast was chaotic on the first day - no menu so you had to make your mind up on the spot as to which items you wanted cooked. Only other options were cereal or toast (which you had to cook yourself with an inadequate toaster). No marmalade. Cooked breakfast ok, but ingredients cheap. So bask, that we paid to eat out on the following two mornings (Henry's in the High st, which is everything that the Star Is not. Saturday the room was not cleaned, though to give them some credit we did get a bottle of wine as a way of apology. Sunday room not cleaned until after 4pm and then the bins were emptied but the liners not replaced and the glasses were removed but not replaced so we couldn't drink the wine! Had to endure the breakfast again on our last morning because of checkout etc and this was a shambles. No tables laid, most of the food not put out, napkins run out, ordered fried eggs and got scrambled! We will not be returning.

Lovely old building with plenty of character. Nice clean rooms, and great food at breakfast, quality ingredients, and not a tinned tomato in sight. All the staff are lovely, i realised I had left a bag behind when i got home, rang them up and they knew about it straight away, and packed it in a box to post to me.

I was the only guest at the hotel, when I arrived i was told that they should have been closed for the night but forgot to remove it from the website. The room was disgusting, dirty with cigarette butts on the bedside table that had clearly been there for quite some time. Outside the attached pub which was underneath my window there were 2 fights around 10pm. No wifi in 2019

Very friendly staff, rooms clean tidy everything you need, breakfast for me was a little too late at 8am, limited evening menu, no food on Saturday evening!, not for you if you don't like stairs or are disabled , would stay again if in the area

Good location. Room ok, but heating not working and it was a very cold evening and night. Heater suppliedand eventually heating fixed, only to fail again next day No fruit, or yoghurt at breakfast and only jam and marmite for toast. Breakfast full English, very good.

Great central location. Full size bathroom. Would be improved with better quality food. Organizational systems could be made more "ergonomic" .

Fantastic hospitality with friendly staff and quality full English breakfast. Great value for money if visiting the races which is a 20 minute drive.

Such fantastic and welcoming place, will be returning for a holiday with my family. Very accommodating to needs.

Stayed for a night. When we arrived we were welcome by a nice lady who took us to the room. We were amazed by the room. It was clean and warm. Looked really nice. The bed was great and slept well. The bar was good and breakfast was fantastic. Could not fault this place.

Very dated facilities, shower takes around 5 minutes to get hot, generally not clean, very difficult to find parking.