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The cleanliness of this apartment was substandard, dirty bedlinen which was stained and had other people’s hair on it. Very smelly unclean drains in the bathroom which kept us awake at night it was so bad. We had to clean the plug in the bathroom sink as it was full of black mould which washed into sink every time you put plug in. The carpets and sofa were dirty with stains, presumably from other peoples dogs? We couldn’t use the sofa it was so bad, no throw to cover it. Spider webs covered the light fittings. The apartment needs a thorough deep clean. The wine, chocolates, milk and orange juice were a nice touch but we would have preferred the apartment to be clean and no gifts. Very disappointing.