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The room was a bit tatty, needs updating and decorating, carpet was stained but clean, large comfortable bed and fridge in room, which was useful. The staff were very helpful, showing me to my room and completing the parking online form to register my car for the carpark. Its a pity the new owners no longer allow dogs in the hotel. I would return if they reviewed their policy.

Chose this hotel as it was in range on the NEC whilst we stayed overnight for Crufts and was very reasonably priced. Room size was decent, beds were very uncomfortable - could feel every spring and hardly got any sleep. I would have changed rooms but I had seen there were similar reviews about this. Rooms could be updated as the wallpaper was coming away, there were holes in the carpet, sink taps were a struggle to turn on/off and the lock on the inside seemed a bit worn. The walls were thin and could hear music playing until late (think it turned off around 10pm but couldn't tell as we had the TV playing). Can't fault free parking and free breakfast. I only grabbed a couple bits as needed to leave early, but the spread looked decent. The staff were really lovely and accommodating and I liked that it was a 24/7 manned reception as you never know when you'd need something. Simple amenities such as a water fountain in reception would be a good addition. Don't think there was a phone in the room to contact reception, unless it was hidden away somewhere. Overall, basic but very decent for price paid and proximity to major events. Amazing staff but hotel rooms need a revamp. Perhaps bring a thick blanket so you can use the duvet as a mattress topper.

Under very recent new ownership. Very happy to see this hotel back under new ownership. It will clearly quickly get back to reaching the excellent heights of its past ( prior to a disastrous short period of management by the OYO group) The new owners have by already begun to make significantly great progress with the food back fresh and available in restaurant and bar again. Plus the bar back to good welcoming and inclusive operation again. ( welcoming local customers) . Work is well underway to bring the rooms back to their previous standards. My double was very comfortable and had all I needed. The staff were welcoming helpful and very professional. Very happy to return when next visiting the area.

On arrival was meet with a smile and asked how we were and once checked in was shown to our room and said if we needed anything not to hesitate to ask , The room was very spacious and clean , we didn`t eat there on this occasion but what we could smell coming from the dinning room was amazing . Would happily stay there again .

The room had halls by the skirting boards. The heating wasn't working when we got there but they did put in the a new heater bed was too soft and was a small double not a normal double. Got water took ages to come through to the bathroom. We had 1 chair in the room and a small round table which was just big enough for the kettle and the cups and the chair was a plastic chair. Nothing like the pictures what was shown when booking. We paid for the breakfast but didn't actually get any breakfast wasn't enough enough when we waited for 30 mins and only brought out a plate of about 8 sausages on it. Took a few days to actually get a refund after plenty of phone calls.

Should have been a 0 star but the night staff was amazing. We booked a family of 4 room, arrived at 9.30 pm and the room allocated to us only slept 3 people. Returned to front desk and was given another room..The room was extremely tired. Bunk bed had missing slats and wobbled a lot, so was unsafe to sleep in..taps in bathroom dripped all night. Bathroom definitely need replacing. Disappointing stay all round.

Finding the hotel was difficult. The Google pin it in the middle of the road about 500m away. The hotel must have been recently taken over and doesn't have the right name on it. The room looked clean but the decor/finish isn't very professional. When i booked, through Hotel.com, the hotel information said all rooms have a bathroom, however when my confirmation came through it said my room shared a bathroom. I only slept at the hotel, arriving late after a flight, and left in the morning without getting any food d clean,.but the general vbuild/finish is not very professional.

The restaurant food was top notch. There are new owners and they have a lot of work to do to bring the hotel up to scratch but they are making headway. The staff are lovely and attentive.

Room dirty, damp and cold. Damp Mould Patches on walls, electric fire hanging off wall. Worn and stained carpet noisy. Curtains not secured and hanging off pole. Steep creaking stairs to room. Bar closed. Checked out within 15 minutes of arrival no refund offered.

The rom was clean and the staff was friendly and helpful

Rooms were a bi

There was a strong smell in the room ? Humidity No bar or restaurant open Lots of the walls in poor condition humidity \ damp Staff were very nice and helpful

Arrived to be told no breakfast was being served. Told i would get a refund from hotel and this never happened even though both myself and hotels.com game chased them for this. We came on a Saturday night. Asked about the bar to be told that wasn't open either and they could sell me some take away bottles! We booked the family room - double and 2 single beds. Went in and we had bunk beds. Went to reception to try and changed as we had booked single beds and i had confirmation of this to be told the hotel doesn't have single beds only bunk beds. No curtain in the room only a broken blind. Freezing when we got into room as radiator not on and window open. Mattresses on bunk bed very uncomfortable and i could feel the springs. Very worn out hotel which is such a shame as it has so much potential. The reception staff were lovely and offered us a extra double room free of charge but no point in us doing that with 2 children. Very unhappy that no refund was given for the breakfast. I didn't expect a refund for the whole stay just what we had paid which we didn't get. If you stay here don't pay for parking, you can enter your details in the hotel. No signs saying this outside. I never write bad reviews and gave the hotel the option to contact me regarding the refund to stop me writing reviews but I've been ignored. Massive thanks to hotels.com who communicated very well when we were there and offered compensation even though it wasn't there fault.

On arrival I was allocated room 29. The external sliding doors in the room are broken and unable to lock. I requested another room and was allocated room 33 The room was infected with inspects. I will request a full refund and i suggest you investigate further.

Fridge in room

Very nice room. Clean, quiet and comfortable.

Good value for money and service

Hotel was cold on arrival and the room was the same. Free parking was offered on check in however we had already paid from the signs on the car park. So £5.40 wasted. Bed was very comfortable and bathroom was lovely. Was good value for money

Beds creaky and uncomfortable. Cold water came out as a trickle. Window wouldnt lock and we were on the ground floor. Breakfast awful! Bread stale, childrens cereal, no sausage, bacon and eggs looked powdered. Hot drinks in paper cups and no fresh milk. Freezing cold in breakfast area.

Really nice big bed and room, staff was excellent