ビクトリアン タップ

The room was spacious with a large bathroom. It was spotless and warm. The dogs were made to feel very welcome

room was great, pub was very nice downstairs too and staff were very friendly. The expedia booking site said that the hotel had parking, however this is not the case - not a problem at all and the staff helpfully directed us towards a very local car park (5 minute walk away).

Good

Lovely big room and Bathroom, very clean. Friendly helpful staff. No noise from pub below and it was a Saturday Night. Lots of eateries around and very central. Hairdryer and fan in room.

I booked and paid for 3 nights this week. Before arriving, I called the landline at about 11:45 no answer. On arrival just before the 3 pm check-in time the place was shut, doors locked and curtains drawn. Called the mobile number several times and messaged the mobile to inform the person I was waiting to check in. At about 15:30 I had to check into ANOTHER hotel as I had meetings in Corbridge at 16:15. On returning to Hexham I noted the pub was open and I spoke to the manager about the issues I had. He apologised but claimed it wasn't his fault. If I make a booking and my money is taken I will expect that you are open and accept my check-in. You Sir accepted no responsibility and gave mealy-mouthed and pithy replies. You had no plan B and never replied to any of my phone calls. Weak and pathetic management. You should hand over management to professional business people. According to people I spoke with coming out of the Globe pub this isn't the first time this situation has happened. Get a grip.