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Ground floor room which was handy with large suitcase and with check in process no worry about a late check in. Downside of room was noise from road. Have stayed there many times and not noticed noise from upper floor rooms

Room was as described and all of the staff was very friendly and accommodating even when we had to get a room last minute due to a flight cancellation they had it ready within minutes as well as let us check in early. If you stay in fall or winter or if you luck out and get a room with AC you’re perfect however it can get a bit uncomfortable if you are staying in summer with no AC but that is anywhere you go. Overall I would book this place again in a heartbeat as it’s close to the underground, tesco express is right around the corner and overall it’s a nice area!!

Definitely not as described.

Thank you for helping me out and allowing me to check in earlier than usual

Location is really good bus and tube only minutes walk away and perfect for the museums Harrods etc. Tesco and other shops very close by. Our check in was slow as we was not sent the instructions via email before we got there but when we did get in staff were very good and helpful.

My stay was amazing. Love the location as well

Overall a little disappointed with the stay, we had booked the deluxe double room and when we got there the room we had was not representative of what was advertised when booking the deluxe double room. Pictures aren’t really true to what was advertised either, understand price is reasonable which is okay. Was not very clean, hair and dirt on the floors/shower/bed. Bed was comfortable though. The AC didn’t really work that well so it was quite uncomfortably warm in the rooms. I will say the staff were lovely and attentive but would not be returning.

Bed sheets had stains, walls were stained, the headboard to the bed was broken, the fan they provided was broken, and housekeeping doesn’t come if you are staying for multiple nights they only come on checkout day so you will need to ask them to actually clean the room.

Todo muy bien excepto la limpieza que estaba limpio pero el teme de cambio de sabanas y toallas no hacen hasta que te vas

Stayed for one night. Check in was okay, person was friendly and kind. However, the floor and the bathroom were not really clean. It was ok but I wouldn't stay longer that one night.

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Room could have been a little bit bigger, the whole building outside could have been paint a different color including the front main door

No ac. Looked much worse than photos

Terrible place. I would not recommend.

Property was largely clean, however a leaky air conditioner caused some very wet bedsheets, the staff changed these once notified of the problem tho. There was mold in the bathroom, with some very rusted fittings. Wallpaper was wrapped and damaged. A deluxe room was booked to gain a coffee machine, but this was not present.

the location was amazing, close to the Earl’s Court Underground and also close to a range if shops for food. The room was quite small as expected, however unfortunately the aircon was weak and didn’t seem to work at all, thankfully we could open the window for fresh air. The bathroom also tight as expected however what wasn’t expected was a partially blocked drain which meant the shower floor filled up quick and we would be standing in a puddle of our grime. The service however we couldn’t fault as they always replied fast and were helpful when we needed. Although they don’t hold your luggage post checkout, they did accomodate for an early check in for us.

Badly managed. AC not working

Wow this hotel is noisy. On the positive side, the room was clean and the shower was great, the bed was ok, but you could tell it was a £60 hotel in Kensington. Plus its a 2 minute walk from Earl's Court station. hence 2* not the 1* it should probably get. On the negative, My room was ground floor, front of the property next to the front door with a curtain not quite wide enough block light from outside and single glazed windows and the hotel is on a very busy road. Needless to sday I got about 3 hours sleep. It's a budget hotel and in this area you get what you pay for, but the least I expect is to get a quiet(ish) nights sleep which you will not get if you stay in the room I did. Also, it should be noted that the reception staff will send you a message on Whatsapp the night before asking you to send a copy of your ID. Always worth double checking these things before sending personal information but this is actually the hotel getting in touch.

There’s nothing I enjoyed about the property for the following reason: 1) I am in the last floor Room 13 without a lift; climbing the stairs with heavy luggages and arthritis was very unpleasant despite me asking to be re-situated. 2) WiFi does NOT work even for a second for my entire 3 nights in the room and I believe it works on the lower floors. 3) The bathroom, both shower and sink have poor drainage especially the sink 4) The smart TV in the room is not connected to at least show any channels. 5) The outside traffic noise and sirens will keep you up all night 6) A window screen is highly suggested as I narrowly escaped a bird coming through the window when I opened for ventilation. 7) Check-in process is not seamless especially for international guests that doesn’t have local calls capability. Sharing the WhatsApp number will be most effective. 8) No check-in procedure email was sent to me hence causing a lot of inconveniences.

This place is ok for the price. Comfort was not great but for this price, it is ok.