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Looking at the photos they shared we thought this would be a great stay but that quickly turned when we entered the “apartment” and realized it was really just a hostel charging hotel prices. The photos were extremely deceiving and the apartment didn’t feel clean at all( photos below) the carpet was covered in hair and the bathroom had rust and mold! Prior to the stay we requested a late checkout and was offered until noon which was very kind but when we arrived back at the room at 11:37am we found the door open, our bags and belongings all moved, and the cleaning crew already in their preparing the next guest. I understand there was a misunderstanding but this is a serious security risk. I raised all this to the Your Apartment Clifton team and they had nothing to say about it. Hotels.com tried to help too but the provider said they refused to provide a refund or any explanation for what happened…Stay Clear

Great stay! And great location.

I'll admit it, after reading some of the reviews, my expectations were low but th property is excellent, very clean, very well equipped, free parking and smooth checkin. Very attentive in that they sent an email asking for a rating mid-way through my stay, i said 4 stars because i didnt sleep well because of the tv from the next room... they apologised and said theyd speak to them and nothing the next night, very impressed indeed. I'd highly recommend and I will be staying again.

The property was more compact than expected but still very nice, bit disappointed that only one chair, so to eat had to sit on bed. Plus you have no control over heating , which wasnt on luckily it wasnt cold.

Great place for a family lodge. Clean, serene environment

Property is very nice except for the mildew smell from the bathroom.

Quiet with useful transport links. One toilet roll for four people for three days was over-economising. Three towels for four people was equally economising. Entrance code had been changed from that published without notice. We needed to phone to gain access. It was bijou for two adults and two teens.

Do not stay here I stay in hotels houses & apartments all over the uk with work and this has to be one of the worst for rip of The area is very dangerous although it is ment to be nice times have changed and it’s not safe at all & we are fit construction workers The apartments let to anyone and there also rats hanging about If you try to change booking thy charge you full amount regardless We didn’t get the key codes till late at night and we had to keep calling them for it Even though booked and deposit paid & authorised Forget about parking if you can park you will be boxed in of have no wheels Left Apartment is put together on a very cheap budget and all they care about is making money We had no running water in the toilet when we turned up and did not get fixed for 2 days even though there is ment to be maintenance on site The whole place smells terrible as well Hotels .com will be taking this off there site

Nice characterful room, very clean, bit faded. Had to chase to get check-in details, but all smooth when I did. One of the mattresses was really soft, but I could sleep on the other bed.

Nos mandaron a otro apartamento que no habíamos elegido

Check in process and parking were horrible and put a big dampener on the whole stay. Will not use again

No window in the kitchen so very dark. Also the window in the bedroom didn’t shut so was open a few inches permanently.

Perfect place for what we needed. Good area everything is close by

Décor, cleanliness, sound insulation all absolutely great. No reception meaning everything has to be done through an app and emails. My experience was truly awful. Also, late check-in early check-out and nowhere to leave bags. Causes me huge issues with taxis and storage. Such a shame as a great room in a great location.

Average. Did not like being in the basement. Room had bad lighting, making it dingy and difficult to read. On second night we were given access to a co working space ( brilliant) because I was finding it very difficult to do any work, but told it was only available during office hours, which was pointless. As I needed to work in the evening.

Everything we needed in a lovely comfortable apartment. Would definately book again.

Great stay!

A stunning apartment with everything you could need. Beautifully decorated and peaceful.

I booked my stay Showed up to check in 1pm No one there Ended up going to the marriott Expedia is avoiding speaking to me I am now over $1000 feet n loss Perhaps the communicate with me???

We booked what looked like a really nice Design Apartment with plenty of space, a sofa bed, and a table and four chairs. On arrival we discovered we had been allocated a tiny studio room (couldn't even get round to one side of the bed) with barely room for two to sit at the table squeezed into the space at the bottom of the bed. We had booked and paid for the Design Apartment so we could host a family celebratory evening meal. Ruined the entire point of staying there. I phoned up straight away and was told this is what we had booked. It wasn't - the receipt clearly shows 'Design Apartment'. All other apartments were taken so we couldn't be moved anyway. We were really upset - been planning the meal for over a month. In addition to that, there was fungus growing in a patch on the ceiling, which was gross (see photo). There was only one bath towel and one hand towel between the two of us, so one of us had to dry with a wet towel after showering. The shower drain was blocked so dirty water (someone else's?) backed up into the shower while using it. The toilet paper was the cheapest single ply you can buy. At least the kitchen area and the bedding were clean. But we paid over the odds for 2 nights for this thinking it would be a really special graduation event. So upsetting. Never again. If you are going to reject this review for a third time I want a detailed explanation as to why.