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The accommodation itself was nice and clean. It took too much unnecessary time for check-in. Front staff did not recognize us whom we booked through Hotels.com. Hence the hotel did not prepare a room with proper number of beds and towels.

フロント係からベルボーイまで、非常に親切な対応に満足しました。部屋も清潔で快適でした。最初に宿泊した部屋のお湯が少ししか出なかったことと、Wi-Fiの電波はありながらインターネットに接続できなかったことが難点です。

Good choice. Very good service, took us to the airport twice for collecting missing baggage. They served us breakfast at 6am when needed. Excellent Ethiopian coffee! Due to the limited English skills of the restaurant staff, pointing to the menu item is the best option. The reception speaks English well. Some equipment items in the bathroom need repair/replacement. Clean rooms, internet which worked well unless power cuts.

Good service

For the price, this hotel was terrible value for money. And the staff were entirely unhelpful, I would expect in a "4 star" hotel that staff would at least know where the local bus station is or where to buy bus tickets (unfortunately info in Lonely Planet is out of date, I spent a whole day trying to find a ticket office selling tickets to Addis Ababa). And generally my stay in Gondar was incredibly unpleasant, of 1000 cities I've been to, it was one of the two or three worst.

The food was okay but the next day we had bad cases of diarrhea. They did not arange Airport pick up and drop off, although it was paid for as part of the package. We nearly missed our flights because of the fact that they did not arrange transport to the Airport

Property needs to do better in honoring Expedia reservations. We stayed here twice on our trip, and they did not have the right room for us either time. In the end, they generously bumped us up to a more expensive room than we asked for, but that took some time. I encourage the hotel, if it is going to use Expedia, to have the correct rooms available.

We booked the Presidential Suite for 3 people. On the day that we checked in, the staff at the reception said that she thought we had canceled. I showed her the confirmation in Expedia app and told her that I never canceled. To make a long story short, we finally got the room no. 208 and that room had insufficient lighting. I guess nobody had ever stayed in that room for a loooong time that the hotel didn’t even know that this room has no light. So I had to ask the front desk lady to change the room to room no. 207. The new room we got was okay but given the price we paid compared to what we got, I think this hotel is way too overpriced. The room was outdated and faced the main road so you could here traffic all day all night. There was also a few blackouts during our stay. The only thing that we were satisfied was the restaurant. The food was good. The location of the hotel is far from the town center so there was really nothing for you to do except spending time in your room or the swimming pool. In summary, I wouldn’t recommend this hotel. I’m sure that there must be other better hotels and closer to town. I wouldn’t complain this much if I didn’t pay a lot for the room we stay and got uncomfortable stay. :(

Staff was terrific. Facility was nice. Very little water pressure. Noisy busy road in the front.

The hotel was fine but the prices are way out of line for Ethiopia. The staff seem to trip over each other in an attempt to compensate for poor procedures. Management may want to reconsider policies and procedures.

We had the Presidential suite as they were completely booked and that was all that was left. First the room was advertised to have a queen and two single beds, but there was only one single bed. I asked them if they could bring another bed and at first they said it would be an extra cost. I reminded them that I had paid for a room for 4 people. Then they did bring another bed. The room was large and the initial appearance was nice. The bathroom had a extra large luxury tub as well as a shower. However we soon found that many things were in disrepair. The toilet seat was only connected on one side. The hair dryer nicely provided did not work. There was a unplugged refrigerator in the corner with some exercise equipment that also did not work. There was no remote for the TV. So our initial excitement about a presidential suite was soon diminished. Things were relatively clean and we were there a short time and so it was okay. The breakfast was good, but the lines for eggs were way too long. There was a swimming pool which we did not have time to try. It looked ok. Considering it was in Gondar Ethiopia, it was overall ok for just one night

The manager of the hotel solved the problems with one of the workers. He offered me a free raid to the bus station.

Truly speaking it is world standard hotel. Beginning from the design of the building. Look forward for the reinnovation of the sauna and the beginning of the terrace on the top floor. Pick up from airport is crucial in any circumstances and look forward improvement .

The TV, fridge, air-con, did not work and we had to repeatedly call the engineer. The phone was difficult to get through. B'fast was very limited. There were condom wrappers in the drawer. It took a lot of effort to make the room comfortable.

It was okay, no more this! The WIFI at the rooms was bad!!! only at the lobby it works good.

The staff were great. They really did their best with everythig asked of them, and did so with sincerity (eg when I asked for some ice, when my key card did not work, repeatedly, and I had to change rooms, when I sought assistance to find a tuk-tuk and driver for half a day. But this did not complety cancel out so many negatives: the lack of water pressure made taking a shower seem like I was showering under a dripping tap, bathroom doors with significant water damage, uncomfortable mattress, bottom sheet which was not a fitted sheet and was smaller than the mattress so that during the night I ended up sleeping directly on the mattress, no wifi whatsoever in rooms, with only reliable wifi being in the lobby, where there were no comfortable spaces to be working with a laptop. Photographs on web pages are completely inaccurate. It does not deserve its 4 star rating - even 3 stars would be too generous.

The staff at the Florida hotel are warm and pleasant. The staff went out of there way to treat my family like family. The location is near the airport. The rooms are clean and feels like home away from home. If you are in the area make sure to check out this hotel. Impeccable service and a warm and friendly staff. Keep up the great work.

Overall stay was good. Elevator wasn't working and the pool area was noisy until late. They were unfamiliar with online checkin, but it got resolved quickly. Breakfast was great.

Very good comparing to other hotels in Ethiopia. Electricity falls allot

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