ホテル ド トワラス

Location

Very charming village and a unique feeling

Excellent

Très confortable, au centre d’intérêt de St Martin de Ré et une équipe à l’écoute

Lovely hotel in an ideal location

Disappointed! It didn’t start well! No message with the code to get onto the harbour, then given an incorrect code, which took a member of staff to come and test it and then had to ask a bus driver for it. Then to find a couple who had the correct code, were checking in just in front of us - how did they get the right code?! Check in was ok, although we were left hanging around and not told our room was ready. Bar and restaurant service not the best! Left waiting at the bar - not even acknowledged for about 10 mins while other orders made and tidying up done. Breakfast - oh dear! Initial waiter, took the order by memory and got it wrong. Then when we asked another waiter for the missing pastry, told the pastry ordered had run out, so ordered a pain au chocolate. Then told had run out of croissants and we could have chocolate bread - erm that’s what we asked for; for the waiter to then turn up with a croissant in his hand and to announce he’d found one! Other guests told us they had had problems too. Check out - ok until the hotel tried to charge us for a dinner we hadn’t had - we only had one breakfast. It was removed from our bill. On the positive the hotel is as lovely as ever and the valet service was very good. If you are 5 star Hotel, the service seriously needs sorting out and quickly!

Très bien situé

no worries- great staff

Amazing property and very special place to say Staff were excellent , especially Veronique and Stan who went over and above with their service. Housekeeping need a special thank you too. Everywhere was immaculate

Great staff. Beautiful building. Great food. Only one small thing to improve - should have given us the security code to lower a bollard and enable us to drive down the road to the hotel.

A lovely hotel. We stayed 4 nights in Jul/Aug 2020. The staff were superb (especially helpful with restaurant reservations) the hotel was very clean and the location could not be better. One small negative - we had 2 garden view rooms between the 4 of us. Our daughters shared a room which has a fantastic shower - good pressure and coverage. Our room had an old-fashioned shower attached to the bath - low pressure and not as good. But this is a very small point - we recommend the hotel and will go back next year. One other point about the hotel. The website shows a swimming pool. It makes it clear that this is in a sister hotel. The sister hotel is only about 5 minutes walk away but bear in mind that the pool is not a big pool and there are only a few sun loungers. A few tips from our experience: - The hotel restaurant is reputed to be the best in town but we didn't try it because it is in a tiny courtyard with no view or atmosphere. There are lots of excellent restaurants in town and we prefer a more lively atmosphere. - For similar reasons we did not have breakfast in the hotel. You can get a lovely continental breakfast in one of the many cafes lining the harbour. - Get yourselves some bicycles and ride over to the other coast. There are couple of beach bars at Beach Gollandieres which we enjoyed. - There are no places on the beach where you can rent sun loungers or shades. If you want these then buy yourselves some umbrellas in one of the towns.

A lovely hotel. We stayed 4 nights in Jul/Aug 2020. The staff were superb (especially helpful with restaurant reservations) the hotel was very clean and the location could not be better. One small negative - we had 2 garden view rooms between the 4 of us. Our daughters shared a room which has a fantastic shower - good pressure and coverage. Our room had an old-fashioned shower attached to the bath - lower pressure and not as good. But this is a very small point - we recommend the hotel and will go back next year. One other point about the hotel. The website shows a swimming pool. It makes it clear that this is in a sister hotel. The sister hotel is only about 5 minutes walk away but bear in mind that the pool is not a big pool and there are only a few sun loungers.

Séjour très positif comme d'habitude avec un personnel en or. J'ai juste oublié de mentionner au départ qu'il se dégageait de notre chambre une odeur nauséabonde d'évacuation surtout dans l'entrée . il est plus simple de vous le signaler pour la suite. Sinon l'endroit est toujours aussi parfait et tous les collaborateurs sont exceptionnels

Amazing stay, great customer service and a room upgrade for our special occasion Loved all the special little touches Thank you for an amazing stay

Excellent séjour Excellent accueil

Accueil et sens du service irréprochables.

Terrific food. Excellent location. Very good service. Some aspects of the condition can be improved ( toilet and bad smell). But we had a Great stay

Nice place to stay. Located right in front of the marina.Cannot get to the hotel without a code to enter the premises. Very secure area.

Top class experience

First class from the moment you walked through the door. And continues till sadly the moment you have to leave