オテル ラ プラーニュ ル テラ ノヴァ

This hotel relies on its location and easy ski in ski out. However the room condition was fairly worn out, the bathroom just about alright, but the separate toilet room was fairly nasty. Our room seemed to smell a bit of old smoke too. Breakfast was ok, and the staff were nice. The boot room was good too

Sejour tout a fait agreable, l établissement est un peu vieillissant, demanderai quelques renovation, mais il est tres joli et tres agreable, le buffet de déjeuner est tres bien, la taille des chambres impeccable, zt assez confortable, on a passe un tres bon week-end, personnel poli et serviable

Fantastic location for skiing! Locker rooms on slope meters from chair lifts. Good choice of food for breakfast with amazimg views of mountains and bottom of pistes. Large bar area with big screen. Hotel is tired but very comfortable and in similar condition to other ski hotels i have used. Arrived late into resort and bo restaurants were open but duty manager went and found food for us which was very much appreciated!!

DO NOT BOOK! The pictures are not a true representation of this hotel. It is dirty, old (falling apart), everything is at the lowest quality this is not a three star hotel. Room was horrid - thin and cheap pillow, shower that is either too hot or too cold (my young son burnt himself), overcrowded ski area that smells vile and not cleaned well. The staff don’t care or tell you there’s nothing they can do. The biggest regret of our family holiday was to book this place!

Apart from the male receptionist, they were the most incompetent reception staff I have ever witnessed.

Right on the ski slopes. Excellent ski room Hotel getting a bit shabby now (we have been coming for 15 years)

Excellent stay. The room was large and had everything we required. Breakfast and dinner were very variable: sometimes extremely good, sometimes average. I think this probably depended upon who was actually in the kitchen at the time. Ski/boot storage was well organised and tidy. Ski in/out makes life do easy. We would return.

Stayed here several times but the hotel has gone downhill. Poorly managed, cleaning virtually non existent, food hit and miss and often served cold. Great location, direct access to easy green run and heated lockers in boot room. Several items went missing from boot room whilst we were there, so don’t leave your ski gear lying around for too long. The hotel needs to be managed properly, far too many staff hanging around doing nothing, some of whom were quite rude. Top marks to the lovely Australian lady on reception, who went out of her way to help. Improvements need to be made to bring this hotel up to standard, then it could be so much better.

Goed restaurant, attente mensen, de kamers en hotel zijn wel aan renovatie toe

Avis plutôt favorable pour une première fois dans un hôtel belambra satisfait globalement personnels très agréable de l accueil au restaurant un 10/10 au club enfants.seule déception mais à souligné le petit déjeuner vraiment pas au niveau plutôt ridicule dans le choix des produits et même constat le midi d ou l énorme contraste avec le soir ou il y avait beaucoup plus de choix et de meilleur qualité.rien n excuse une tellle différence !!!! Dommage. Le directeur est très agréable et disponible. Nous y retournerons l année prochaine certainement

Was so bad accommodations bad food terrible one day no water , so expensive for what you get

Great location for slopes Food selection great Red wine on tap was very tasty

Staff were very helpful. The hard working Manager was seen helping every where - Reception ,Restaurant ,etc Food was excellent

Je me suis déjà rendu au terra nova l'année dernière, l'hôtel n'était pas encore de la chaîne belambra, j'avais relevé des prestations Digne d'un 3 étoiles, accueil chaleureux et nourriture pas super mais pour le prix RAS. L'hôtel est devenu récemment belambra, vu le prix au dessus, je m'attendais à des prestations au dessus le soucis c'est que rien a changé et il y a meme des choses moins bien. Je m'explique : -accueil chaleureux et bonnes explications à la réception des prestations offertes par le club -déception sur la chambre : aucun mot de bienvenue, chambre sans âme et rien a changé. Peu de confort. Il faut que les responsables des étages soit attentifs au travail des équipes d'étages, quand on met la petite pancarte pour faire la chambre, les lits sont grossièrement faits et en 1 semaine les draps n'ont pas du tout été changé (cest censé être une fois par semaine). De plus j'ai mis les serviettes dans la baignoire pour qu'elles soient changées, ils sont pris les serviettes mais ils n'en ont pas remis du coup plus de serviettes. -les animations : petit point positif là dessus, club animé, club ado pas mal avec des horaires qui concordent avec les horaires de ski. Animations tout les soirs vraiment pas mal avec la personne qui s'occupent des animations très gentil. -la restauration : je vais m'attarde dessus car je sais que c'est un point important. Ce club étant soit disant un club 'sélection' ils se vantent d'utiliser des produits frais, bien cuisines etc mais c

Service d'hôtellerie non fait dans les chambres

WIFI déplorable nous étions au 6 étage et pas de connections, il y a un sérieux soucis de chauffage au restaurant, et les cassiers ski ne sont pas au top, il vous faux impérativement un cadenas afin de sécuriser vos skis,

Very comfortable. Friendly staff. Good parking facilities

Booked the hotel as a last minute deal .... While the building is one of the older buildings in the resort the general fabric is okay if a bit souless in areas. The rooms were reasonable size and functional and room services was daily and reasonable. Towels a bit small for big guys though... Good views onto the slopes and we fi worked in the room which was a bonus. The bar area was quite open and a bit of a 'barn' without much atmosphere although there's a big screen for watching sport and a pool table as well. The restaurant was the biggest disappointment however ... The breakfast particularly the not offer was pretty poor ....generally very greasy bacon and a trough of what was trying to resemble scrambled eggs - someone forgets to stir during cooking though....it's truly self service at all meals times and waiters a waitresses basically just clear up the dishes.... The evening meals were pretty terrible so much so that we chose to eat out on two occasions ... There were a couple of hot offers in a trough ...and you got the impression that the chefs had no pride in what they had cooked or any interest in how they were presented ...school dinners in every sense !!.the French onion soup was like watery stock water with a few onions thrown in .... The plates and cups were chipped as well.

Hotel is perfectly situated for a ski in ski out, but safely in need of a little TLC. Could also do with having some sort of entertainment on during the evenings, nothing but local footbal the staff wanted to watch. Also wifi wa down nearly all week. Staff are always helpful.

Be prepared to start your stay by carting luggage down an icy slope. Because the Hotel have failed to clear it, taxis will not take you to the entrance. Despite their room rates, towels are only changed weekly, on Wednesdays. Cold buffet dishes, selection of cheeses, and fruit flans etc. are superb. However, the two main courses, cooked by the Hotel, are of very poor standard. The availability of Wi-Fi is sporadic and even then unreliable