アルサス ブティック ホテル

I was put in a room and they had workers doing construction work ON MY BALCONY. you know, cutting metal with a saw, painting the fence, installing tent. So I was in a room with 4 men on my balcony peering inside for 8 hours/day. A lot of noise and smell from painting. I had multiple discussions with the property, explaining to them that that was unacceptable. They offered to change my room but only after two days because they were full. They said they did not understand why I was making such a fuss, since the other customers were fine... 😂 Zero customer service, a huge culture gap. So, very bad experience. Unless of course you are someone that enjoys men peering into your room when you are undressed...

Comfortable and moderm room/bed, kindly staff, nice location, cozy and friendly vibe

Staff Service Cleanliness Wonderful hosts

Super Zimmer , super Service Personal überaus freundlich! Gut gelegen mit dem Bus schnell in die city! Hotel sehr gepflegt ! Inhaber kümmert sich sehr ums Hotel ! Frühstück super !

Our stay at Alsus Boutique Hotel was a wonderful experience. The hotel is beautifully modern, with great attention to detail throughout the design and atmosphere. The food and drinks were of excellent quality, and we especially appreciated the breakfast, which was diverse and well prepared. The staff were exceptionally friendly and made us feel truly welcome from the moment we arrived. The amenities are plentiful and very well maintained, contributing to a relaxing and comfortable stay. The location is good: the beach is only a short walk away, and there’s both a supermarket and a bus stop nearby, making it easy to reach Heraklion in about 15 minutes. Overall, Alsus Boutique Hotel combines modern comfort, warm hospitality, and convenience in a perfect way. We would gladly stay again and highly recommend it to others.

Service at the front desk was excellent and Anthi really made us feel welcome.

Wir waren für 11 Nächte im Alsus Resort und fanden es super schön. Es ist ein kleines, ruhiges Hotel. Die Pools sind sehr angenehm und sauber. Das Frühstücksbuffet war lecker, Mini-Kritikpunkt: es hätte etwas abwechslungsreicher sein dürfen, dennoch sehr lecker! Das Personal war sehr freundlich und hilfsbereit. Insgesamt ein tolles Hotel in dem man gerne länger bleibt. Was man jedoch wissen muss, von den Haupt-Touristenspots ist etwas abgelegener, aber trotz Flughafennähe-kein Fluglärm.

Beautiful hotel, friendly and helpful staff, delicious food and big, comfy, well-designed rooms. It really does feel like a little oasis on the edge of the city.

It was really good, thank you for the Nice Time!! :) The Personal was amazing, all of them!

Wir haben uns in dem Hotel sehr wohl gefühlt (Mädelsurlaub zu zweit) und können es auf jeden Fall weiterempfehlen. Die Lage des Hotels ist etwas abgelegen, dadurch jedoch sehr ruhig und eine Oase für Entspannung. Das Hotel hat keinen eigenen Strandabschnitt, allerdings ist der Strand fußläufig schnell zu erreichen und man kann sich für 6€ am Strand eine Liege mieten. Man erreicht die Innenstadt sehr schnell mit dem Auto oder Taxi. Das Personal war sehr zuvorkommend, sodass uns der Abschied schwer gefallen ist.

Very nice staff clean property parking would recommend staying there

Everything was Fine. We had a great time.

newly renovated facilities with a handful of rooms for the ultimate exclusive experience. Breakfast could switch up a bit more, as they offered the same selection for every day throughout my stay. The Restaurant has a great dinner menu, definitely worth a try.

Allgemein eine sehr gute Unterkunft mit schönen renovierten und sehr modernen Zimmer. Fehlte an nichts, kann das Hotel mit bestem gewissen weiterempfehlen. Zimmer top, Frühstück top, Personal top, Poolanlage top, Parkplätze direkt vor dem Hotel. Danke für den schönen Aufenthalt!!👍😃

I had the most amazing 3 night stay at Alsus! The room had the most comfortable bed I slept in ever in Europe. The complimentary breakfast was always plentiful and delicious. The pool area is pristine, and during my stay in April, it was empty! The beach is a short 4 min walk away. The local bus connects the hotel to the airport for ease as well.

Excellent location, staff and room

Super établissement, le personnel est très accueillant et à l’écoute. Les chambres sont confortables et spacieuse. L’espace extérieur est très joli et bien entretenu.