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The staff at Fermain were all so friendly, helpful and polite. They provided outstanding service. The breakfast had wonderful cooked options. For those preferring a continental option the choice was adequate but not extensive. The room in the venue building was large with a sea view and separate seating area. The bathroom was spacious and newly refurbished.

Lovely views & garden. Steep but short walk to bay down the road where can swim & a nice cafe. Easy bus ride into town if you don’t have a car. Breakfast very good. Pool seen better days but ok for some laps. The staff are all amazing from the waiters to the spa staff - massive shout out to all of them - they all made out stay! Also near the coastal path to walk into town so we loved the location

Fantastic spacious room, excellent choices for breakfast and evening meals, staff all very friendly and helpful especially Rachel from the spa giving us a lift to the beach, cliff top walk to St Peter Port was a hike up and down and took 2.5 hours but the scenery was amazing, just take water and sensible shoes. Bus service on the island was on a timetable of its own choice but comfortable buses when they came , would definitely go back .

The room and en-suite were lovely - beautifully appointed and very quiet. Just what we needed. The staff went out of their way to help. There are three car parks and we had no trouble parking. Breakfast was excellent with a choice of food for every taste. There are three restaurants, The Ocean, The Steak House and Buho (serving Mexican food). Sadly, The Ocean was only open one night during our four night stay as the fish dishes there were excellent. Seemed such a shame as Guernsey is famous for it's seafood. One niggle about The Steak House: the red wine was served warm - but the staff did provide some crushed ice to help! One point not related to the hotel but one to note - although parking everywhere is free you need to display a time clock on your dashboard to show what time you arrived in the car park and car parks are divided into different length stays. Be warned! We had no idea how this operated and found that you can buy the clocks (£6)either from the Tourist Information Bureau or the Police Station. All in all, a lovely hotel and a beautiful island to visit.

"The hotel itself was clean and pleasant, and a couple of staff members were genuinely helpful. However, we encountered multiple issues that significantly affected our stay. After booking, we were notified the main pool was closed but received a follow-up email suggesting it would be fixed by our arrival. It wasn't. When we arrived on Sunday, we were told it would reopen Wednesday. It didn't, and the reopening date kept getting pushed back to Thursday, then Friday, then Monday. We never got to use it. We were offered access to their sister hotel via shuttle service. In reality, this meant waiting for an available staff member to drive us, which was impractical. We were effectively told to drive ourselves despite the thirty minute round trip and fuel costs on top of an already expensive stay. When we arrived, we were also told we could only access the sister hotel pool for one hour between three and four PM, and only to take children. They wouldn't allow children at any other time. Additionally, they offered a complimentary three course meal as further compensation, but this turned out to be only two courses. Service was slow throughout our stay, and we ended up leaving early without fully benefiting from the meal. Overall, the food and service quality were poor. We won't be returning and regret not booking our previous year's hotel instead

Staff fantastic... breakfast excellent...food good...not happy about auto tip on food bills I know we can take it off but doesn't sit well Really disappointed that the pool was out of action...we were told we could use the sister hotel but we didn't have transport so that wasn't going to be easy...it's a shame because the pool was one of the reasons we booked. Our room though did have a marvellous view of the bay.

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Lovely staff at this wonderful hotel. Staff were all very friendly and couldn’t do enough for us. Breakfast was a real treat, with lots to choose from. Room was clean and had a lovely view of the sea. There was ample parking, although we didn’t use it. Hotel very near a bus stop. Three very nice restaurants to choose from too.

We had a few days here whilst we explored Guernsey. Ours was an upper garden room so we were at the top of the site with a bit of a slope down to the main hotel for breakfast. This wasn't a problem as we did get a message beforehand to warn us and give us the opportunity to change our booking if needed. The other downside to our room was that it faced onto the main road that runs past the hotel. Traffic noise was quite noticeable during the day but thankfully reasonably quiet at night. Would recommend you request a quiet room if you are a light sleeper. Breakfast selection was good though the service on the Sunday morning was slow due to a low number of staff on duty. There are 2 restaurants on site but if you wanted somewhere cheaper then there was just one pub quite a walk away. Otherwise you would have needed to get transport. The walk down to the bay was lovely and the cafe at the bottom had a good range of choices. We used the buses to get around and they are good value for money. Regrettably, the swimming pool was out of order when we arrived. Again, we did get a message beforehand to warn us and there were alternative arrangements at another hotel which was a fair distance away. Finally, we were a bit disappointed that the TV in our room used a very old Sky HD box and only had SCART connections. The Sky box was glitchy and the lack of HDMI connections was a surprise. ITs more routine now to have Smart TVs so this setup is quite antiquated.

Hotel had great view and breakfast / lunch on the terrace looking down the valley to sea was very nice. Food in all three restaurants was good, although the steak place you cook your own so menu limited and cooking quality down to you. The pool was not available during our stay which was disappointing as it was late May, so not exactly out of season. One or two of parts of the garden (wooden fences giving way) and breakfast room (seats in booths) were beginning to look a little worn. The Tree House experience was very nice - no TV, no real distractions - only odd bit is a the door is a patio window and opens directly onto the walkway for other rooms to/from hotel. The hot tun was also unavailable during out visit.

We stayed 3 nights but wish it could have been longer. Lovely location (our room had a sea view) and you could walk down to the little beach but quite a steep climb coming back ! We did take friends down to the beach for lunch one day but without any notice the cafe was closed so that was a bit disappointing. The pool in the hotel was also closed but they did offer use of the pool at their sister hotel ( but decided it was too much bother) Breakfasts were amazing. All the staff (except one) were super efficient and friendly giving us great advise and service. One member of staff deserves a particular mention and that is Catia on reception . She was incredible and nothing was too much trouble. We will definitely stay her again ❤️

Nous avons été surpris d’apprendre que la piscine n’était pas en service. D’autres part, nos chambres étaient juste au dessus du restaurant et nous avons subi les fortes odeurs de friture par la vmc de la salle d’eau. À part cela, l’hôtel est très agréable et bien situé.

A very classic hotel, well maintained and with courteous and professional staff. Both dinner and breakfast were exceptional.

Lovely treehouse room, breakfast was awesome… possible one of the best I have had. Location is fantastic… only downside for me this time was pool and spa closed. But I guess they gave to maintain them sometime.

Superb location with beautiful view to the sea and a short walk down the the beach side cafe

A beautiful hotel in the most peaceful valley. The staff were wonderful and the breakfasts delicious. Loved every minute of my stay.

Pool closed. I knew it would be. Bar closed. Room basic but ok. 2 days before arrival I was told the restaurant I booked would be closed. They didn't say the only alternative was in a separate building up a steep hill

One night staycation, love this hotel and staff always friendly and welcoming. Room, facilities, coffee / cake shop….. Highly recommended.

Hervorragendes Frühstück mit vegetarischen Optionen. Idyllische Lage in einer ruhigen Bucht, dennoch fußläufig zu St. Peter Port (ca. 45 Minuten auf dem Küstenpfad, schneller an der Straße entlang). Auch im Winter lohnt sich ein Besuch.

Lovely clean room, well maintained facilities, lovely staff . Great food and wine The tree house was lovely and I will be back.