コクーン ホテル

Overall okay

Staff should improve on understanding English to avoid giving wrong answers for eg i asked whether the room has been paid for when check-in the male staff said yes however the next day while checking out another female staff said I have to pay for the room. Miscommunication.

clean facilities great staff

Wenig speisen

Inside Magarpatta, walkable to many places. Did not like that the room felt damp, There was only 1 hand towel, bar was closed at 11:30 PM, the quality is not marriot standard, I felt little yikes in some places while walking bare feet in the room.

Friendly and helpful staff . Nice location. Comfortable rooms.

Staff is really helpful. Great hospitality

Hotel needs to evaluate their policy. I had requested my office staff to leave something for me at the concierge to collect later when I get back to the hotel. The hotel staff seemed reluctant and not happy to help. I ordered something from Amazon and even the parcel delivery was stopped by security. Felt strange as I had to go to security cabin to collect my parcel. Since there is. I completion for this hotel inside Magarpatta, they have created their own set of rules which are not the best suited for a business hotel. Management needs to review their policies and it is time to change and become more customer friendly. At times feel management team does not care due to lack of competition.

The rooms are nice and cosy. Staff is also friendly. Don’t provide bathroom scale and despite my several requests, it was declined. I stayed for 2 weeks and wanted the bathroom scale which is standard in most hotels these days.

Staff was friendly and accommodating.

One issue they need to fix is that they only issue one key card per room. So if you have multiple people staying you are forced to share the card. Makes no sense as most hotels will issue at least 2 cards.

Overall a nice place.

Fantastically clean with wonderful spacious rooms and lovely helpful staff. It was a joy to stay here and I would like to come again. Only issue is the internet that was complicated to join and seemed to not like foreign devices- even after I changed my sim card to an Indian one. It also disconnected when I left the building and did not automatically re-connect when I returned. Staff always sorted it out though. Other than that guests are not allowed their own guests in their room but there is not really anywhere to meet guests- just a few seats in the corridor from the reception desk to the lifts and restaurant. If one can't take anyone to one's own room the hotel needs a dedicated private lounge/ roof terrace etc. Other than that it was truly lovely. Highly recommend lovely hotel

Excellent stay. Very Clean and staff very cordial

Good

Excellent overall stay. Rahul made sure the room was cleaned to perfection every day.

Me and my wife stayed for 7 nights and the experience was just amazing. Courteous staff, amazing & spacious rooms, super clean, in-house food delicious. Amazing location as its next to District centre which is a food hub.

Was good but had problems with shower and tv did not work

Good location .

Spacious rooms with good services. Easy to find property location