Aryaswara Villa Ubud

The facility and room were lovely, but the check-in process didn't go smoothly. When I provided my reservation name at the reception, they said they couldn't find any reservation information. The reception manager mentioned that they had encountered similar issues with Expedia before. After persistently requesting multiple checks, they eventually found my reservation, but the room wasn't ready, so we had to wait for over two hours. They offered dinner as an apology, but it was disappointing to have an unpleasant experience during check-in, wasting time.

　　美しいバスタブ付きの部屋に宿泊したが、お湯の供給力がなく、入浴を全く楽しむことができなかった。涼しいウブドの気候でお湯が出ないのは致命的だ。朝方と、日が暮れた後の水浴びは外国人には辛い。だから、少しお金をかけてでもお湯の出る宿を選びたいと思う。しかしこのヴィラアリヤでは、大変残念なことに、予約時に約束されていたファシリティが真実ではなかった。相応の代金を支払ったにもかかわらず、それに見合うものが提供されなかった。実際に提供された価値は、代金の半分といったところだろう。 　現場のスタッフはよくやっていたと思うが、オーナーの問題解決に対する判断はプロ意識に欠くものだ。私なら、一時の代金の利益を守るよりも、顧客の信頼を守ることに投資しただろう。 　目覚ましい発展を遂げたバリで、現代的な水準の教育を受けた現地人のオーナーなら、少し冷静に考えれば気づくと思うのだが、給湯器のキャパシティに対してバスタブの大きさや部屋数があまりに大きすぎるのだ。立派なバスタブがあっても、お湯を張ることは不可能。最初の部屋のバスタブはヒビがあり水が漏れていた。換えてもらった２つ目の部屋のバスタブも水漏れがあった。 　私は歩き疲れた妻のために、キッチンでお湯を沸かして、何度も部屋を往復し、お湯を満たそうと試みたが結局諦めざるをえなかった。バリの香りの良いミルクバスも、バスソルトも楽しむことができなかった。忙しい私は、ようやく取れた妻との休暇を素晴らしいものにしようと、この美しくラグジュアリーな部屋の紹介ページを見て予約した。しかし、現実はそうではなかった。私たちがどれだけ落胆し、虚しい想いでバスタブを眺めていたか、オーナーにはよく想像してもらいたい。 　ウブドの市場では、安い、見せかけだけのものを何倍もの値段で売っていることがよくある。安物を高額で買わされた顧客は、二度と同じ売り手から買おうとは思わないだろう。そんなことを繰り返す彼らは、信用を積み上げることができず大きな取引のチャンスもない。小さなビジネスに死ぬまで延々と拘束されるだけである。一方モンキーフォレストに店を構えるある商人は、商品のクオリティについて率直に正確に教えてくれたばかりでなく、割引までしてくれた。私は彼の店での体験を友人たちにどのように話すだろうか？ 　宿泊客の信頼を失うことが将来にどのような影響を与えるのだろうか？特に私のように業界に携わるライターの信頼を得られなかったことが、どれだけのリスクとなるのか。オーナーはどのように考えているのだろうか。 　オーナーには、ご自分のビジネスをもう一度見つめ直して欲しい。あなたは「割高の民宿」を提供したいのか？それとも「素晴らしい休日を過ごせる、リーズナブルな高級ヴィラを提供したいのか」。顧客はどちらを好むだろうか。どちらが高収益のビジネスとなるだろうか。どちらが、口コミを呼び、より多くの客を引き寄せるだろうか。 　何に投資し、顧客に対して何を保証すべきなのか、このヴィラのオーナーは考えなければならない。 　 　 　

Excellent staff with free transfers into Ubud and reasonably priced out of hours return pick up. 3 bed villa was fantastically appointed and comfortable.

Everything was good!

The family 3 bed villa was a tropical paradise, felt we were in the jungle & even saw fire flies on a night. Away from all the hustle and bustle of Ubud. Would highly recommend.

this place excites with classy style mixed with local ambiance - all set in a lush green, wild garden. the rooms are stylish, the beds very comfortable and the staff exceptionally friendly and helpful. the manager was extremly supportive during my stay in some situations that required immediate attention. Overall: excellent! suksma... see you again!

Un membre du personnel qui nous prenait de haut… et pas au sérieux, c’est dommage. Malgré les prestations de haut niveau (Villa, Restauration, Services) et emplacement reculé du centre ville et de la route principale, reste très bruyant (cocoricos, aboiements, scooters, travaux…). Aucune isolation phonique, prévoyez les boules Quies!

Very nice villa, nice little pool. Great service from staff and overall a beautiful villa surrounded by nature. Hard to top specially at a reasonable cost

The staff is fantastic always aimed to please i’m very happy as a repeat customer. Looking forward to my next stay. I cant single out anyone person honestly all were great. Everything i needed 3 towels by pool. Got it. Breakfast right on time. House keeping great. Food great front desk awrsome but my special person is Yati Pusparinil-great smile wonderful lady was so happy to see her at this hotel. See you all soon. Brent C. MacDonald

My sister and I enjoyed our stay and would stay again if we were to come back to Ubud. The staff are extremely friendly, helpful, and accommodating. We enjoyed the property and our villa as well. We recommend to anyone who is considering.

Amazing property in the middle of the jungle , the style is different compared to the other properties , it has an eco lodge vibe . The garden is stunning and you can enjoy the quietness of nature without being too far from Ubud

Exotic location in a quiet area of Ubud. Gorgeous property and the staff excel above and beyond. The included breakfast was incredible. The spa was within walking distance and was true luxury. Wouldn't hesitate to stay again.

It was really amazing stay, one of the best hotels I ever been. Very beautiful and tastefully decorated. You will find everything you need. There is also common kitchen and a lot of outside spots to chill out. The stuff is just amazing and very helpful! There are free transfers to Ubud center, the area is also very interesting to discover. I really prefer to stay here than in my humble opinion very busy Ubud. I stayed 6 nights and would love to stay next time again. This place was definitely a highlight!

The staff were very kind and accommodating! The hotel was beautiful, serene, and quiet. We enjoyed our staff as it was a lovely getaway after each busy day! Highly recommend

Under the circumstances of our stay the staff were amazing and accommodated us the best they could, I will definitely be returning, thank you so much! Antony Behr

The tranditional welcome is great, made guess feel like they are welcome there

Place is magical We stayed in the old part and still too many bugs and intruder animals The pool was great And sevice ok; too slow and hard to communicate although food was good

Excellent customer service, relaxing, comfortable bed, great food and spa services. I would definitely go back and recommend to others.

Dette oppholdet ble noe helt annet enn vi hadde forventet.. vi hadde sett på bildene, og lest andres anmeldelser, og forstått at dette var et fint og hyggelig sted å feriere. Så vi valgte å tilbringe deler av bryllupsreisen vår her. Ja, stedet er flott. Roen, stemningen, kulturen, alt er helt topp! Men det som virkelig gjorde bryllupsreisen perfekt, og som gjorde at tårene trillet når vi dro, var omsorgen og ydmykheten hos personalet. Vi har aldri blitt tatt bedre vare på! Ordene "thank you" har fått en ny betydning etter dette oppholdet. Absolutt alle ansatte var fabelaktige, men de som først kom inn i våre hjerter var Tika, Dewa og Wayan. Tusen takk for at dere gjorde vår bryllupsreise uforglemmelig! Vi følte at vi var blant familie.

The staff are very accommodating and attentive. The property is quite tranquil and is removed form the traffic and buzz of the main roads. The location was very convenient for us and we used the free shuttle service to get into town. Food was authentic and not one dish failed to hit the mark. We will definitely be back.