ザ ジョンズタウン エステート

Food was lovely and staff are great but the hotel, pool and spa are tired and have seen better days. The bedroom door didn’t lock when leaving, the bedroom furniture and throws are worn. Everywhere was freezing until we asked for the air con to be turned down. The music in the bar was way too loud and very depressing and again it was freezing. The lockers in pool changing room didn’t lock/close and the spa area needs maintenance. A bit disappointing after what we paid!

We had a lovely stay, the bedrooms were spotless and spacious. The food was great! We only had one small issue and that being the spa, we couldn't believe it was €35 for 2 hours in the spa, whats usually complimentary at other hotels and estates we felt slightly let down. What made up for it was a lovely thermal village. It's taught us to look into spas more when we do go away.

Good

Johnstown Estate looks great on the outside, on the inside however it has some issues. For a high class hotel, staff seem a bit disorientated at times when it gets busy. I stayed in a twin room with my friend. It was clean but smallish. Main issue in room heating would not work. My friend suffers from a long term illness and cannot be cold. It took several times for maintenance to fix heating, it subsequently came on for a couple of hours then went back off. We should have been offered a room change, disappointing. Lovely grounds but not used to full advantage especially with seating outdoors when weather is nice. Stayed in Dunboyne Castle the night before and have to say it was a much better esperience overall.

The Johnstown estate hotel has some great features and some things that need improving. Firstly, the bar and restaurant staff are great, some of the best Ive expereinced in an Irish hotel over the last few years. The food is very good and the lobby area was lovely and spacious to sit and enjoy a drink away from the main bar. While it was busy there was room for everyone. However the leisure area, pool etc was too busy and there was no supervision or staff watching the pool. It meant that a group of young lads took over the jacuzzi for an hour and noone else could use it. It could do with sone TLC. The hotel in general was way too warm. I know thsts a hard thing to control but with no air-conditioning my sleep was not great. I would still recommend this hotel and had a lovely time here.

Room was spacious with the option of bath and shower. Breakfast was excellent with a good selection of breakfast items available. We particularly liked the honey straight from the hive.

Perfect place to stay no complaints at all

Excellent staff, lovely hotel and great facilities

Room was nice and well appointed - large. Loads of space in the bathroom with a separate bath and shower. Food was disappointing in the coach house.

Wasn’t a great experience over charged and

Even though we booked month's ago, once again given a disabled access room. Would have asked to be moved if staying longer.

Room was spotless & staff were friendly and curtious . Would definitely recommend staying again

2 bedroom lodge nice but kitchen had a smell .

When we arrived we were told we had been ‘upgraded’ to a lodge. Upon entering the lodge and looking around we decided it was not in fact an upgrade. Although there was more space for us, we were looking forward to a hotel experience. If we had been told in advance of our change of location we could have brought some nibbles, bottle of wine etc to enjoy the lodge more. The bathrooms were fusty and the bedrooms outdated. We also learned we were responsible for washing dishes and bringing out the rubbish bins- not what we had in mind for our night away. Accessing the restaurant and the leisure facilities the next morning was also more of an inconvenience due to the extra journey from the lodge- in the rain. Breakfast was ok, very very busy which did not make for a pleasant experience. It would have been better if guests could book a slot for breakfast to avoid the over crowding. Overall it was nice to get away for the night with friends, however we had hoped for a more pleasant experience. Don’t think we will be back!

Highly recommend!

Lovely establishment with parking directly in front of the lodges. Great amenities and restaurant

The only issues we have

The food was terrible,we waited over an hour then when it arrived it was over cooked,I had steak they took it back and the next one was the same,the manager was very nice about it,then an alarm went off in the early hours,was very disappointed with the whole experience,we won't be back.

Booked for a spa break - arrived and the spa hadn’t remembered our booking. They were very polite and apologetic, gave us a free lunch. The thermal area was busy - just felt we were in a conveyer belt. Had booked this hotel as the new parterre cocktail bar is very appealing after our spa - so our spa appointment was cancelled then there was no access to the parterre bar due to a private function. I had contact the hotel directly prior to booking our spa break and they said no reservation was required. No one at reception had informed us of the parterre bar being closed for a private function nor did staff advise to reserve a table for dinner, We sat outside enjoying the sunshine. At 8 we joined the queue for dinner- where the hostess told us to sit at the bar and it was our responsibility to come up to her Frequently to remind her to seat us for dinner. We sat at the bar surrounded by empty glasses. The whole bar was covered in used glasses. We noticed an empty table behind us but was told by the hostess it’s not free. 40 mins later a waitress passing offered us the free table. Service was poor , staff are so lovely but obviously need training. No cutlery no napkin , food was poor , we were so underwhelmed we decided not to have the facial the following day. Our girlie catch up was a let down. The room was beautiful and clean . The bed and pillows were so comfy- we slept very well. Unfortunately when trying to cancel our facials spa staff wanted to charge us €140

Beautiful! Only negative was no AC on a very warm night but all else was outstanding!