グランド ホテル インペリアーレ & リゾート

９月の初めに三泊しました。ホテルの関係者たちは教育が行き届いており、心地良い宿泊でした。ホテルの横から船に乗り、ベラージオまで足を延ばしました。プールでのんびり過ごした１日も、思い出深いものでした。　 I have travelled Italia several times with my wife. We travelled mainly Rome. Basically, our travel is very hard to see ancient ruins. But, at this time, we visited Lake Como via Milan and enjoyed the time in the hotel carried out slowly. We talked with the husband and wife of the refined British by chance at the poolside of the hotel. We are satisfied with the pleasant recollections in a hotel.

８月に２泊しました。家族４人で泊まり、湖に面した大きなテラスのあるファミリールームに宿泊しました。フロントの人は親切でした。部屋にミニバーはなく、ホテルのバーでお水をかわなくてはならず、周りにもお店はないのでその点は不便でしたが、コモ湖に面して、船着き場の近いので場所は悪くないです。が、そのコモ湖を回る船の本数が少なくて、ベラッジオまで行くと帰ってくるのに１日つぶしてしまいました。（船も間引きされたり、おくれたりする）アクティブな子供がいるとあまり、コモは楽しめませんでした。ただこのホテルはテニスコートがついているのでそれは助かりました。

Locationは最高です。丁度夏の盛りで暑かったこともあり、湖にプールから飛び込んで泳げました。夕焼け時の対岸を眺めているだけで幸せな気分になります。コモの市内には少し離れていますが、雰囲気が最高ですね。部屋の設備等は化もなし不可も無しという感じです。家族全員5人が泊まれる部屋でしたので、Cost Performanceは高かったです。

İt was incredible from start to finish. Amazing hotel amazin wiew amazing room amazing staff everything about this hotel was amazing❤️ ı would like to come again

The hotel pictures are not correct, they aren’t descriptive of the facilities that are accessible to guests. The first 5 pictures show access to a terrace which is actually part of their imperial suite. There is no terrace available to hotel guests. Using the spa facilities is charged at 20€ pp for a steam room, sauna and pool only. This is also only available for 2 hours! The tennis court isn’t usable (I don’t even think it was used for a very long time) and has not been looked after. Same for the outdoor pool. We were not given wifi access until we asked for it the next day. When I commented that this was supposed to be given at check in, the receptionist laughed, and no apology was given! The reception staff is very poorly trained and have a bare understanding of customer service. I found things out as the days went by and not upon check in! There is no tea or kettle in the room and is only upon request. I was charged for a tea for me to bring it to my room, when this should be complimentary. On top of that, the heating in the room is set automatically and cannot be turned off or regulated to a decent temperature. It was at least 28 degrees Celsius in the room, which made a huge difference in temperature compared to the one outside (3-5 degrees). This has now caused me to be sick! I am overall very disappointed with the way this hotel was presented/described when almost all of the amenities advertised were not available or included!

Maravilhoso! Hotel lindo atendimento maravilhoso, vista linda, quarto confortável e limpo.

It was nice

The lake view room was amazing!

Rooms never have ac, other than that its an okay hotel

Truly posh experience! Beautiful property, excellent service, great bar, clean, relaxing, and stunning views of Lake Como!

Horrible. Pests and animals everywhere. I’m covered in bites all over my body

A great choice away from Bellagio. The staff was superb especially the concierge Arianna who consistently went out of her way to be of service. Thank you

The property and our suite where absolutely beautiful! Exceeded our expectations.

Excelent

Beautiful property and beautiful people! Loved our stay here!

Good location

Amazing! I recommend to everyone

This location was wonderful and the pool and lake were perfect for swimming! The ferry stop is extremely close, so you can visit other areas of Lake Como without any hassle. Loved this place!

Erwartung nicht erfüllt

All excellent