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Beautiful and cozy hotel. I highly recommend it for its tasteful decor and intimate service. The breakfast was also excellent. The location is convenient for sightseeing and shopping, and we will definitely stay there again the next time we are in Florence.

A little gem right in the heart of Florence! Amazing staff, extra care with everything! Walkable to many major sights and so many restaurants close by. The breakfast is amazing!!! Felt like family during our stay! Such a beautiful hotel!!

Most amazing place we’ve stayed

Gorgeous property, very conveniently located in the old center close to everything!

Everything was superb. I love the centralized location & how all the staff was highly trained & professional.

is the property beautiful? yes. Is the staff accommodating enough to warrant the price of a stay? Absolutely not. Will staff be there to welcome you upon arrival and perhaps help get your luggage thru the door? Nope. Will they watch from behind the counter as you struggle? Yep. Will the very nice bartender recommend you a restaurant only for you have the front desk tell you no they can't help make you a reservation because they know that restaurant is all booked? Yes. Will you then call that same restaurant yourself and secure a reservation no problem? Again, yes. Can you find better service elsewhere at a fraction of the cost? Almost certainly yes. But hey I'm sure your Instagram pics will be cool.

Amazing Hotel with great staff! Rooms are fantastic!

Hotel la Gemma es un hotel pequeño , las habitaciones son pequeñas pero bonitas en diseño y limpieza, la cama es cómoda. La ubicación es muy buena.

Hidden Gem in the heart of the city. Close to everything. Breakfast is phenomenal and staff went above and beyond to meet every need!

Great location and friendly staff

Delicioso hotel com uma localização espetacular. O quarto era excelente. Unicos problemas: o colchão da cama extremamente macio e cheio de ondulavções e o banheiro que é lindo mas falta lugar para apoiar as coisas.

Wonderful location. Everything was perfect. Incredible service.

Amazing hotel. My son and I stayed for a night, gorgeous decor, staff is absolutely amazing, very very accommodating, kind and helpful! Can’t wait to go back!

Beautiful hotel. Perfect location for a walking everywhere in Florence. All the staff were charming and very helpful during our stay. Delicious breakfast included. We will definitely stay again for our next visit to Florence.

This place was gorgeous. Way more than I expected and the service was outstanding. The design overall was stunning. Can’t wait to go back

Overall, the room was good – spacious, with a fantastic shower, ample closet space, and complimentary soft drinks. Breakfast was also perfect. However, there were some downsides. Our room faced the internal courtyard, which served as a smoking area with music playing all day, sometimes late into the night. Whenever we opened the door for fresh air, cigarette smoke and noise filled the room. Even with the door closed, the noise was noticeable, making it difficult to rest during the day. Additionally, the pillows were uncomfortable and caused back pain. Another disappointment was that housekeeping didn’t replenish the toiletries we used, leaving us without conditioner when we needed it most – just before heading to the airport.

The hotel is a true gem with a warm and accommodating staff.

Once again we stayed at La Gemma, a wonderful boutique hotel in Florence (Firenze), with all you need in life from a hotel— comfort, location, beauty in decoration, superb breakfasts, and a nice bar. This time, we want to single out Marinella among the staff—she was the maestro at the breakfast, directing us and others at our tables, taking our orders with a smile (never the same, my wife and I) and more. But all the team is great—from the bosses to the cleaning people and the restaurant staff. Thank you Marinella, and thank you La Gemma!!

Une amélioration peut être, disposer d'une bouilloire avec quelques sachets de thé et infusions. Hormis cette remarque.. Je recommande cet hôtel plein de charme

Great location in central Florence on a quiet street. Efficient, friendly Service and staff. Lots of nearby restaurants and shopping.well appointed rooms and fabulous breakfast.