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The staff were very nice!

Looking for Hakuba Accomodation? Highly recommend booking here! Great central location, close to Happo Village, Happo Ski resort and Hakuba 47 + Goryu Resort. Great value and price range for what you get staying at this lodge, when compared to other accomodation options. Taking the bus to near by resorts? Another reason to book here! Their is two bus stops near by that offer a free shuttle bus service to near by resorts, such as Goryu and Iwatake resort. The owner of the lodge is Amazing and will gladly assist you with bus options, recommendations for dinner, onsens, ski resorts, shopping, sight seeing and more! A great breakfast is provided every morning with coffee, convenient and the perfect way to start your day before heading up to the slopes. Our room was large, plenty of room for hanging clothes, our suitcases and more, with a great view and large bed. A large drying room is in the lodge near the front entrance, convenient for drying your gear at the end of the day. Many dinner options are within walking distance of the lodge.

Rooms small but cozy. Shane, Charlotte, Levon were the best thats what made the stay even better. Breakfast everymoring to start our day. Shane gave us great recommendations on things to see when we weren't snowboarding would definitely stay there again. It is not super modern if that is what you are looking for but safe and cozy

The room we booked wasn’t available. We were out in an apartment that was far away from everything. There was no cab service available. The apartment was smelly and old. Obviously the owner had an issue with the neighbours because they pushed all the snow from the whole road in front of our entrance door so that we were not able to leave because we couldn’t open the door. The owner did nothing. Alpine lodge doesn’t have an onsen or breakfast and the owner is terrible. It was the worst experience we ever had. At the end the owner said he would give us a discount and refund some money which never happened!!

El personal fue súper amable y nos ayudaron mucho

We were impressed with Shane and how quick to help he was with anything needed and the rest of the team were really friendly. The included breakfast was a nice touch, if you want it and they are willing to make something you if ask. However, it was not what we were expecting and that’s why the low score from us. The place is listed as having amenities that don’t exist (swimming pool, onsen, bar which is under construction). None of these things exist. The property is very much a work in progress, with things like no lights over a dark staircase, holes in the wall in our room and a leaking toilet. A big thing for us was the fact that we got no room key, we were under the impression that it was more of a hotel than it actually was. Instead it was like a backpackers hostel. If it had been listed as such, we would not have stayed. There was a communal lounge, but as we wanted to spend time just the two of us, we didn’t want to mingle with strangers to get to watch Tv of an evening. The bedroom wasn’t nice to hang out in either, so we went out. Overall, we were disappointed with the stay and the cost for such a basic accommodation that doesn’t match ANY listing on any website. We suggest you check and update the listing to give a more honest and accurate view of what people are paying for in advance. As I’ve said, Shane was lovely, but we felt a bit mislead about what to expect before arriving.

I booked what was falsely advertised as a 5-bed, 1-bath family suite but was given a much smaller 2-bed room. To make things worse, the bathroom door was locked from the inside and completely unusable for our entire stay. I notified the manager, Shane immediately, and while he promised to fix it that day, it was never addressed. We had no access to a toilet, sink, or shower—something essential, especially during a snowboarding trip. When I brought it up again, he apologized but said he was too busy. On top of all that, the room was freezing at night he said they have floor heating, which barely works. I expected much more for $294 a night and would have appreciated even a partial refund. Very disappointing experience.

Shane and team made it a very pleasant experience, great accomodation

Great location and super friendly host.

Theer was only 1 person running Alpine Lodge for 30 guests, so room was not ready for check-in until 6.30pm, and the host was unreliable for promised pick-up and drop offs, so we had to pay for taxi's both ways. Property generally old and run down, and needs some significant maintenance, cleaning and clearing of clutter.

Shayne really made this accommodation worth the visit. He’s very hospitable, knowledgeable and all round a great host. I think his breakfasts every morning were the extra mile and really great way to start a day out in the snow. Some work to be done to the place but I think the positives outweighed these details.

Shane (owner) was very accommodating and helpful, overall good guy. Everyone that works there was equally helpful and in a good mood. Awesome breakfast every morning. The lodge is a short 5 to 10 minute walk to town, and to the lifts. Would definitely stay at Alpine Lodge again.

Staff was friendly and breakfast was great. Place was more of a hostel vibe with limited amenities. Washroom was small with drainage problems. Beds were comfy but rooms were cold. No hot tubs or pools on site but available in surrounding hotels. Walking distance to the main strip to eat but you need reservations for almost oll restaurants. Staff was friendly and accommodating. Overall place was dated but ok to stay in if you're planning to be outdoors for the day. fairly

Great property location and friendly staff. Older property that could do with a freshen up but was kept clean and tidy.

As an Aussie skier abroad, this was an easy entry into skiing in Hakuba. The host is accommodating, English speaking and knowledgeable about the area. Comfortable enough place but in need of some work. Hakuba is a long way from Tokyo so keep in mind the travel times and perhaps get a car at Nagano if you want to visit multiple slopes in the valley in a short time. Give yourself an extra 3 days in your stay.

This is not a hotel. It is closer to a hostel or backpackers. Owner and staff were kind and helpful. But the facilities were very much lacking. Fireplace/woodstove is not vented properly and the whole places is smoky. Bathroom was freezing as not heated and in need of repairs. No temperature control in your room so can be very hot. Overall properties needs a lot of repairs.

Had a really good experience here. The owner goes above and beyond to accomodate needs and was great for knowledge of the area. Highly recommend.

Kind and helpful staff. Good location in a fairly quiet area and at a reasonable price. Kids had a great time too. Only way the experience could have been better is if Expedia had not caused so many problems in the booking process.