Xplore by Active Life

ハイシーズンの価格で仕方ないと思いますが、値段の割に室内設備が古く、掃除も行き届き方ももう少しと期待してしまいます

During the first night of our stay, there were several unresolved issues: • one electrical outlet in the room did not work • the heater made continuous loud water noises for hours at night • staff said they could not repair these issues • we were asked to “reduce the heating,” even though it was below freezing outside Additionally, the bathroom ventilation fan was covered with thick dust, and we saw an insect on the wall, which raised hygiene concerns. We requested a room change. Although the hotel eventually moved us to another room for the second night, the first night of our stay was significantly affected and we could not rest properly.

スキー場利用の為に宿泊しましたが駐車場がわからずスタッフが外国の方の為翻訳アプリでしか会話が出来ず苦労しましたしかも駐車場は無し。 部屋も通風口？から大量にカメ虫が入って来て駆除しても次々入って来てホラーゲームの様でした。 ディナーを後から頼めるのは良いシステムでしたが支払い時に機械が遅く10分ぐらい待たされました、朝食はスクランブルエッグに大きな卵の殻が入っていたのとバターと書かれた物は味的にマーガリンでした。 アメニティも無く宿泊されるのであれば歯ブラシやカミソリは持参した方がよいです。

Staff was very nice, but that does not make up for the horrible cost-performance of the hotel. Parts of the building are shut down, the onsen is half disassembled (joint male-female onsen), sauna shut down, rooms very basic, breakfast with bare minimum buffet, yet is priced at double any nearby lodge and at 1.5x the much better Madarao Kogen Hotel. Guess the investors have to get a high IRR on their investment to buy and minimally renovate the hotel.

This hotel is very near from ski area, and all staffs are really kind and helpful.We were really satisfied with this hotel. This hotel is also near from Malu restaurant. This is also nice. We want to use this hotel again.

Great location friendly staff

A very basic hostel type of accommodation. The daily breakfast provided not really nice. Some of the facilities are old or in repair.

Cleaning room and changing towel. Lock the door after open the room to clean.

Not clear enough. No cleaning. Breakfast can be improve. Communal bath is a feature.

客房暖氣每間暖度不太一樣，有些房間有衣架有些沒有。 早餐很簡單，吃了四天只有一樣菜和麵包會更換，其餘每天都一樣。

Clean nice room. Mice staff

L’hôtel est vieillissant il faudrait lire redonner un petit coup de neuf La chambre est correcte

客房清潔度普通 有上一個住客留下來的零食在櫃子

The property is very dated with no lift only stairs. Basic 3 star and in need of a re fit. Staff were good

Room is very very small, when I made the booking I saw 2 double bed in the pictures and I have booked for 2 adults and 1 child. However once we checked in we found out there is only a queen size bed avail in the room. The worst thing is you have to share one male and one female toilet with 12 other rooms. That’s insane. Dry room is useless there is no heat at all during my stay, the heater has no oil at all . Breakfast is included but allow yourself a hour for breakfast , there is only 2 staff serving 50-100 guest per day and you have to wait for your breakfast at leat half a hour

Pros: 1. Location is super good as it’s close to the ski lift. 2. Bed is very comfy and room is big. 3. Breakfast is good! 4. Staff are in generally nice. Cons: 1. The front desk lady talks too fast! 2. No Yukata (bath robe) provided in the room even thou they have onsen (hot spring), that makes it hard to go to onsen. And the opening hour of the onsen is very limited, only form 4-9pm. 3. Room is kind of too hot and no control to adjust the air con or heat. 4. No socket in the washroom so that u can’t use your hair dryer in the washroom but have to come out to use it. 5. No tall mirror for clothes matching purpose.

The stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with. The room was huge, clean, and comfortable. Wifi signal was strong in the room. There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style). There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor down. Unfortunately the snow was too high to ski out of the back door, but it was a short 5-10 min walk to the slope, so it wasn't too much of an inconvenience. Would definitely stay here again if we return to Madarao Kogen!

Great staff, fantastic location about as close to the run as you can get in private accommodation. Closer to a hostel in my definition but that is the Japanese way. Good food with lots of options close by. Shuttle bus to town and near by resorts made the whole trip very smooth. Definately recommended.

Super close to the ski lift ticket office, standard Japanese room with a sink is good but there is only 1 female and 1 male toilet on the floor, would be too busy if full house as about 10 rooms are sharing . Big drying room on the basement, free breakfast and shuttle to/from Ilyama station. Big TV in room with only youtube anf Neflix. A kettle and a heater in room. Separated Public bath (onsen) for men and women, strange that 7-9pm is the "communal" time on men's side (i.e. female can get in the men's bath during the period that means all have to be in swim suits). Better to have a bin inside the room, for the public bath area, it would be great if put a tissue box there and a clock ((guess it has no battery), also replacing the old hairdryer which is too weak. Staff are all very friendly and the common area has a great mountain view.

這家酒店是由一班澳洲人向本地人購買了舊式日本滑雪酒店再翻新而成的。保留了舊式日式酒店的硬件，例如客房、洗衣房、浴場等，以西式營運方法管理。服務員態度親切，亦樂意提供一切協助。早餐是西式的，出餐時間稍長，如果想每天趕頭班吊車上山的話，就要早點去吃早餐了。 這裡洗衣是免費的，前台會提供免費洗衣球。乾衣則是100日圓15分鐘，全自助形式。 客房的電視除了基本本地電視台外，還有Netflix看！超贊！客房不提供每日清潔及執房服務，垃圾要自行清理放出走廊外。 最後一提，如客人連續住四晚或以上，可免費參加酒店提供的滑雪課程，由專業外藉教練執教！ 酒店位置亦接近滑雪場，只是酒店推介的那家雪具租用店Miyuki的雪具質素一般，不建議在那裡租用，反而Miyuki側邊的那家雪具店可試試。