Xplore by Active Life

Helpful and friendly staff made me feel taken care of in this solo trip to Madarao for snowboarding. Communication before arrival has been great. The manager picked me up early in the morning from the bus stop and had my room ready, which I didn’t expect. This allow me to get changed comfortably in my room and jump right into action without delay. Free breakfast, though simple, has everything that I needed to get me through most of the day. The bath house is fairly basic, nothing fancy but good for a soak after a long day. My room on the top floor and at the end of the hallway was clean and quiet. It’s a comfortable stay. Upon check out, I got another ride to the bus stop from the manager who was already waiting for me in the vehicle ahead of time. I will stay here again next time I go there. Note: The building has 3 stories and a basement with no elevator. Check in lobby is on the first floor. It’s easier to go in from the side entrance on the 2nd floor and leave the luggage’s at the designated spot before checking in.

The stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with. The room was huge, clean, and comfortable. Wifi signal was strong in the room. There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style). There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor down. Unfortunately the snow was too high to ski out of the back door, but it was a short 5-10 min walk to the slope, so it wasn't too much of an inconvenience. Would definitely stay here again if we return to Madarao Kogen!

This hotel is very near from ski area, and all staffs are really kind and helpful.We were really satisfied with this hotel. This hotel is also near from Malu restaurant. This is also nice. We want to use this hotel again.