G エンパイア

Overall value for money. However this could be a lot better if housekeeping maintained rooms more thoroughly. IE; checking for bugs in bathroom, whether toilet paper needed replacing and if bed needed making…

A very nice and comfortable hotel.

Unsere Aufenthalt war allgemein gut. Personal ist nett. Einzige dass die Bilder auf der Webseite haben nicht so ganz der Realität entspricht. Möbel war nicht in bestem Zustand bei 4 Sternen Hotel. Wegen viel Verkehr war laut da viele Baustellen in der Nähe sind. Personal war nett und es wurde jeden Tag Zimmerservice angeboten extra immer kostenloses Wasser und andere extra Sachen. Das Bett war sehr bequem und die ganze Aufenthalt hatten wir gutes Schlaffen. Im Großen und Ganzen alles gut. Personal hat bei ständigen Fragen von uns immer geholfen.

The only problem the recepcionist (most of them ) don ‘t speal English, but they try to help you.

on a plus side the staff is mostly friendly. What I don't like is how dirty this place is. Stains are on every piece of furniture. Dirty rugs. Sheets and bath towels are ok, they just smell weird. Four star rating for this place is obviously a joke.

A nice hotel and the main bonus of this one is the staff. They could not do enough for us in terms of helping us find our way around Astana for the first time.

Das Personal war sehr freundlich und hilfsbereit, das landestypische Frühstück schmackhaft und der Transfer zum Flughafen pünktlich. Das Zimmer war sehr sauber.

Very good hotel, breakfast buffet included, all at a very good price. Staff all very attentive and friendly. Made to feel welcome by everybody there - a great ambassador for Kazakhstan!

Hotel staff was very nice and helpful. Room was clean and big.

excellent value for money, good location, all facilities around, but far from the city center

Alles ok sehr schön super Hotel super Personal alles wunderbar

Hotel in buone condizioni con ristorante aperto 24h. Servizio e reception ottimi Zona un po' lontana dal centro ma ben servita anche dai mezzi pubblici.

Esperienza pessima. Appena arrivate in stanza abbiamo trovato molta sporcizia sulla moquette. Nel bagno c'erano residui di escrementi e insetti vari. La reception era molto inospitale e con molta poca conoscenza dell'inglese. Per non parlare del ristorante, nessun menu in inglese, solo in russo, nessuno parlava inglese e abbiamo aspettato un'ora e mezza per un piatto di zuppa.

Good location, helpful and friendly staff, comfort beds. Good wifi.

The hotel photos really looked more impressive than the reality is, but still it's a decent place where you can get a good sleep in reasonably comfortable room. The room (I had a higher class room) was below my expectation, especially the bathroom, which featured a full featured hydromassage and steam bath cabin, which was actually tilted back, mounted up on some wood pads and quite uncomfortable to climb into, because it was much higher than designed. The bed comfort was not bad, heating/air conditioning is very good, wifi is difficult to use (multiple login requests, blackout periods, dropouts). Buffet breakfast was quite nice. Local area is about 4-5 km from the city centre, but is easily accessible by Uber or Yandex for a very low price, compared to everything you have experienced in Europe. There are also some bus options, but if you are not a local, you really have no chance to get any info about the bus routes.

Good location, good value of money, very happy experience, will choose this hotel again next time visiting Astana

Stayed here previously and for the second time was upgraded to an enormous suite. Bedroom facilities extremely clean and serviceable though bathroom was a touch small in proportion to the rest of the space. I was very impressed with the reception staff. Breakfast nothing special but evening meal of sushi was good.

Удобный отель, комфортный одноместный номеркроме слив в душевой кабине плохо работает) с хорошим матрасом для крепкого сна, очень приветливое и отзывчевое обслуживание, отличный завтрак, предоставили в день отлета ранний завтрак. Хорошее расположение отеля - рядом супермаркет, рынок, недорогое кафе с национальной кухней с быстрым обслуживанием. Рядом уютный бильярдный клуб.

Hotel mit gutem Standard am Rand der Altstadt, Supermärkte in der Nähe

Hotel is near to various shop complex which is convenient. The service is suitable to the price in comparison to other hotels in Astana.