スルタン・パレス・キカンバラ

The customer service is HORRIBLE. My experience was terrible. The property uses Expedia for marketing purposes, once they get clients on Expedia, calls them and asks them to cancel the booking since the property only takes direct clients only. So they allowed us in but at midnight, they came and forced us out . That was the worst experience ever

Beautiful location. I will be back for sure.

Everything was perfect! Will definitely keep returning!

Für über 56 Stunden keinen Strom und kein Wasser, also kein Duschen, kein WC... immer wieder WLan- Unterbrüche. Mit Frühstück gebucht und erst nach langem Hin und Her hat es dann endlich am 3. Tag geklappt-

Horrible customer service, 1st property ever I booked on Expedia and got a downgrade as a Platinum Member. From a deluxe villa to an apartment and was told I got it cheaper than what it's supposed to be but I guess they don't understand Platinum privileges on Expedia or Hotels.com and they don't work to international standards. No principle and professionalism and they have different prices for themselves than what you see on Expedia or Hotels.com. Was told to add money on top of what I paid on Expedia for the Deluxe villa I booked for, I've never experienced anything like this to wherever I've booked and traveled around the world in summer and other seasons. They couldn't honor my second booking after 3 days either for my family members which I had already paid for so I had to cancel and wait for my refund from Expedia.