ザ ルーク ホテル

Staff support was lacking. Showed up with confirmation number after prepaying only to be told there were no available rooms.

Only spent one night. Would return.

Nothing

The noise from the restaurant was loud at night. The room was fine, the staff helpful. The breakfast had many choices.

Poor room conditions, poor breakfast. Breakfast isn’t continental, no WiFi, and a church service starts very early on Sunday morning

The Hotel was fine but didn't offer any mosquito nets. Also, they tried to charge me extra, after I had already paid through the website, claiming that they accidentally put the wrong price online - and I was supposed to pay up the difference after having spent the night there.

Excellent staff, but their security guards are unprofessional.

The staff was phenomenal including the ability to swim, eat at an onsite restaurant, and go to the bar and club was also a major plus

Toalettsetet på badet var løst og sto på gulvet. Det tok to døgn før det ble skiftet til et sete som var for lite for klosettskålen. Frokostsal i 4. etg. uten heis. Skitne duker i frokostsal. Ingen/liten hjelp fra betjening når det manglet noe (bestikk, juice) Krukker med syltetøy, majones og smør sto samlet med én kniv som ble brukt til alt... 40 minutter å vente på en omelett...14 personer sto og så på uten å tilby hjelp. I bassenget var det såvidt mulig å skimte trinn tre ned i bassenget. Wi-Fi svakt og ustabilt, umulig å utføre noen form for arbeid på nettet. Vi så oss nødt til å sjekke ut etter 3 døgn etter å ha varslet 2 døgn i forkant. KVALIFISERER OVERHODET IKKE TIL 3 STJERNER !!

The hotel is past its prime, and seems to mainly cater for groups using the conference facilities. The staff are not very attentive. The reception didn't have any record of my booking, but had a room ready regardless. While there is nothing particularly terrible to point to about the hotel, staying there was not a particularly pleasant experience either. It really didn't feel like anyone there was that interested in making a success of the place. One fantastic thing was the internet - fast and reliable in the rooms, although non-existent in the lobby. A functional place to stay, but I'd recommend looking around and seeing if something better doesn't turn up.

No Wifi in the room. Administration, communication and payment procedure chaotic.

Gleich zu beginn wollte man uns kein Zimmer geben angeblich gab es keine Reservierung. Man hat uns nach langen Diskussionen dann doch noch ein Zimmer gegeben. Zu dritt ein Zimmer mit einem Bett. Also nicht dass was ich bestellt hatte. Am Nächsten Tag wurden wir in ein andertes Zimmer verlegt mit 2 Betten. Allerdings war im Bad bei der Brause nur ein Vorhang ohne Wasserdichten anschlag seitlich so das das Wasser ungehindert hinaus unter der Tür hindurch auf den Teppich fließen konnte. So entstand vor der Tür ein kleiner See. man konnte kaum Steigen ohne nasse Füsse zu bekommen. In der Brause war zwar ein Abfluss montiert( eigentlich ein Lüftungsgitter) aber der war in der Brause die höchste Stelle so das dass Wasser nicht abfliesen konnte. Die Toilette war nicht dicht so konnte die ganze Zeit dass Wasser fliessen. Wir haben den Schwimmer hoch gestellt weil es kein Eckventil gab um wenigstens abzudrehen.Dass Frühstück bekammen wir im Hauptgebäude im Dritten Stock, ein typisches Engländer Früstück, die Milch hat Fett enthalten es gab keine Brötchen nur Toastbrot weiß oder Mehrkorn, gesalzene Butter und etwas Marmelade. Einzig die Wassermelone war nach unserem geschmack.