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1) CHECK-IN: Check-in time is from 3.00pm on your day of arrival. An early check in is on request basis and subject to availability.
2.1) CHECK-OUT: Check-out time is at 12.00pm. In order for the cleaner to have time to properly prepare for the next guest, we ask that guests have checked out by this time. Guests are to leave access card & keys as required in the House Manual. Check-out is defined as all guests and personal property being completely off of the property with keys in the required location.
2.2) LATE CHECK-OUT: If late check-out is required after 12.30pm, please confirm with host prior to booking using the whatsapp. If late check-out is approved by host, the Guest agrees to pay a RM 50 late check-out fee for each extended hour of stay.
3) VERIFIED IDENTITY: Kindly attach your Identity Card image (Local) or Passport image (Foreigner) in order for us to register your stay with management office. Fail to provide the necessary documents will be marked as no show.
4) SECURITY DEPOSIT: RM 200 will be collected before or upon check-in and will be refunded to you [within 24 hours] from the time you check-out via Online Banking Fund Transfer with the condition that no loss, damage, or negligence was done to the Property.
5) MAXIMUM OCCUPANTS: Only the specific number of guests noted in the booking are allowed on premises, unless approved in writing by host/manager. If Guest exceeds the occupancy noted in the reservation, all guests and/or visitors to the Property will be immediately evicted without refund for unused days remaining. Guest also agrees to pay a charge of RM 50 per person/ per day for every visitor not identified by Guest in the reservation.
6) AGE: You must be 21 years of age or older at time of booking in order to reserve this Property. Guest confirms that he/she is older than 21.
7) SHOES: Guests shall remove shoes when inside home.
8.1) SMOKING FEE: Guest agrees to pay a RM 300-1,000 Smoke Damage Cleaning Fee if any sign or smell of smoke is encountered by host/manager or cleaning crew after guest checks out. This fee will cover costs to remove odors from the home, and lost revenue during cleaning.
8.2) Smoking includes tobacco cigarettes, electronic cigarettes (vape), cigars, pipe tobaccos, cigarette leaves (rokok daun), bamboo pipes and waterpipe smokes (bong, hookah/shisha and mouassal).
9) PETS: There are to be no pets on the Property - except with prior written authorization of host. Guests who bring a pet or pets without approval will be charged a RM 200 Pet Fee and will be immediately evicted from the Property without refund for remaining days on reservation.
10) EVENTS/VENDORS: No Events. Any vendors entering the Property are prohibited.
11.1) REPORTING DAMAGE: Guest agrees to keep the Property in same condition throughout their stay. Any damage to furnishings, fixtures, or furniture or other notable conditions found upon arrival will be reported to the Host/Manager within one (1) hour of Occupancy.
11.2) DAMAGE COST: Guest agrees to pay any damage made by guests or their visitors to the Property and Property furnishings, fixtures, or furniture. Guest agrees to pay for any damage made by guests or visitors that exceeds the deposit amount.
12) ENTERING PREMISES: Host, or Host's Agent may enter the Property at any time, with no prior notice, in the event of an emergency, in order to perform necessary repairs and/or maintenance; and with 24 hours’ notice, for normal maintenance.
13) ITEMS LEFT BEHIND: Host shall not be liable or responsible for personal items left behind, lost or stolen. If you leave an item after checking out and wish to have it returned, message Host/ Manager as soon as possible and we will arrange for shipment. We will inform you of the shipping cost and with your approval, charge the credit card on file to cover the expense.
14.1) ILLEGAL SUBSTANCES: Illegal substances are strictly prohibited and grounds for immediate eviction from the Property. Such as illegal gathering, gambling, drug trafficking, prostitution, etc that would tarnish the reputation of our building and jeopardise resident's safety. You, your guests and visitors, agree that any drug use on the Property, or using the Property for any unlawful purpose, or violation of any law or ordinance on or about the Property will immediately terminate your occupancy and be grounds for immediate eviction from the Property. You shall be liable for any and all costs incurred by Host and the refund will not be provided for the remaining balance of your stay.
14.2) The management is working closely with Police in order to deter and fight crimes in our building. Fines of RM 5,000 for each person can be issued to those who break this rule, according to the regulations without a reasonable excuse
15) LIABILITY: Host shall not be liable to Guest, its guests or invitees or any other person for any injury, loss or damage to any person or property on or about the Property. Guest shall hold Host harmless and indemnify Host from and against all loss, injury or damage occasioned by the use or misuse or abuse of any part of the Property and from or against any omission, neglect, or default of Guests, or invitees.
16) LOSS OF USE: Guest agrees to pay any documented loss of host income created by Guest violating house rules.
17) KEY REPLACEMENT: Costs to replace any lost or damaged access card is chargeable RM 200 per card. RM 30 per key.
18) FOOD: We ask guests to kindly dispose of food in the available trash can. Garbage disposal is for small food remnants only. If garbage disposal is damaged or clogged by guest, Guest agrees to be charged for a plumber’s time to un-clog or install a new garbage disposal (if needed). No eating of food in either bedroom. ✘ Durian and Mangosteen are NOT PERMITTED in the bedroom and premises
19) CHANGING OF LOCKS: Guest shall not re-key or change out door locks/ door hardware under any circumstances.
20) COMPLAINTS FROM NEIGHBOURS: We want all of our guests are to be respectful of neighbours, and shall keep noise to a minimum while in back or front yards. Quiet time is 10pm to 8am. Any disturbance triggering a visit by police will require immediate eviction of all guests from Property. No refund will be given for the unused portion of the guests stay.
21) USAGE OF UTILITIES: The Total Occupancy Rate assumes and includes a reasonable usage of utilities. Anything over usage of utilities, will be billed to the guests. ***Apply for long stay guest only
22) HOMEOWNERS ASSOCIATION: Guest will follow all Home Owners Association rules. A list of pertinent rules has been provided in the Property for Guest review.
23) KITCHEN ITEMS: All items in kitchen including silverware, pots/pans, spices, flatware, etc. have been counted, and any item removed from premises will be charged to the guest.
24) LINENS: Please be respectful of bed sheets and towels. Makeup/foundation, face medications/creams, and tanning products will stain and/or bleach linens/towels. Please avoid using regular hand/bath towels with all skin products. Guests are not to wash laundry belonging to the home in order to hide stains. Housekeeping will wash all laundry. Un-salvageable linens/bath towels will be charged to the guest.
25) MOVING FURNITURE: Indoor and outdoor furniture is not to be re-arranged. Dragging chairs/tables on hardwood floors will leave scratches on hardwood.
26) ADDITIONAL CLEANING FEES: At sole discretion of host, an additional cleaning fee of RM 50-100 can be charged if additional cleanup is required that goes above the standard cleaning.
27) The Malaysian authorities consider an individual “fully vaccinated” against COVID-19 with 14 days after the second dose of Pfizer, Astrazeneca, or Sinovac or 28 days after one dose of Johnson & Johnson or Cansino.
