オーシャン V ホテル

Good value for money, staff very friendly and helpful. Splendid view from the rooms and the roof top restaurant and pool is amazing with a nice view over the bay. The breakfast buffet had good variation including fruit and pancakes. The dinner was a nice mix of a la carte and buffet.

First off we booked a room close to where daughter lived with the expectation she could come and hang out with us in the evening. When we checked in we were told she was only allowed to go to the bar. She couldn’t come to our room at all. This should have been listed in the write up of the room or at least posted in our confirmation. Second we booked the room with the tub and surrounding windows(we paid extra for that room). The tub did not ever have hot water. We mentioned to staff several times and they said they were told it was fixed but it was not. The windows were broken. One was open when we checked in and we really had to struggle to close. On last day we opened another one and we couldn’t get it to close. There was a table in the room and you couldn’t really work at it because it wasn’t level and rocked. The second to last night we had been out and we were going up to the bar to hang out with my daughter. The staff at the front desk stopped us and told us that it was too late. Again never told that there was a time limit. I asked to speak to the Manager and expressed my all of my frustrations. He apologized and then allowed us to come up for a drink. He comped drinks. The staff was very nice and tried to accommodate. My biggest complaint was we were never told these policies from booking. The hotel itself really could use a little more updating.

The sea view from the room and rooftop restaurant was absolutely amazing. All of the staff went above and beyond, their customer service was the best, a special mention to Manish and Jessica who were always cheerful. The breakfast was ok and plentiful although a bit repetitive with the same choices everyday. Some variety would have been nice with maybe some local options offered. We booked half board and tried several of the dishes on the a la carte menu for dinner but unfortunately they all lacked flavour. The buffet nights on Thursdays and Saturdays were very good though. The Japanese restaurant - Manzu, was closed during our stay. The rooms and bathrooms would benefit from some maintenance, there was missing and mouldy grout and silicone in the bathroom and some parts of the walls in the bedroom were crumbling. We were on the 2nd floor and the noise from the main road was very loud at times with buses and motorbikes roaring past. I liked that it was an adult only spa hotel and enjoyed a lovely relaxing massage by Zarah. The hotel is located only a 5 minute walk to the lovely Pereybere beach and close to bus stops for transport to/from Grand Baie and other areas.

A perle in the hotel world, looks a bit shady from the street, but inside it is really delicate and super friendly staff. We were upgraded to junior suite with a double sized balcony. Very nice breakfast with superb view from the rooftop terrace. All in all 10 out of 10

The hotel, whilst clean needs a full renovation. Reality doesn’t match the reviews nor the pictures on the website.The staff however were all wonderful and couldn’t do enough to be helpful. The breakfast was adequate but lacked variety.

I would not recommend

Le personnel était au top, la qualité du restaurant et du service aussi. La chambre et la vue étaient bien

Das Personal war ausgesprochen freundlich und hilfsbereit. Sehr guter Service

We recently stayed here for our honeymoon and overall it was an okay experience. Not bad, but definitely not what we expected. Unfortunately, around 80% of the staff weren’t friendly and rarely greeted or smiled, which made the atmosphere feel a bit cold. A few staff members really stood out for their kindness though. Especially Raven, Suraj, and the bell boy (man). They were genuinely lovely and helpful and we appreciated their warmth. Breakfast was average, with limited variety, but the included dinner was surprisingly lovely and enjoyable each night. We had requested a nice sea view for our honeymoon, but sadly a large tree completely blocked the view from our room, which was quite disappointing given the occasion. Overall, it was a decent stay, but with a little more friendliness and attention to detail, it could have been so much better.

Clean room and attentive staff

Very very nice food, included for a small sum. Staff incredibly nice, nice rooms, fantastic rooftop with bar/restaurant ans swimmingpool. Recommended

Very nice hotel, with fantastic staff. Worth to add the money to have dinner included, very much worth the money, the tuna is to die for....

Lots of fruit

Sehr freundliches Personal, Zimmer direkt an der Straße, kein direkter Strandzugang

Very nice, food and staff is fantastic. A quiet area, but 2-3 minutes by buss take you to Gran Baie, slightly more busy. To go to the nice beach just across from the hotel, there is a bit of rockclimbing, but worth it.

Kept harassing my girlfriend and me. Staff knocked on our door every 5 minutes and wouldn't leave us alone.

Das angebotene Zimmer (219) war völlig inakzeptabel. Die Eingangstür klemmte so stark, das man sie nur mit größer Gewalt öffnen oder schließen konnte. Die Klimaanlage im Eingangsbereich defekt. Die Teppichumrandung vom Bett war ekelerregend dreckig. Nach mehrmaligen Beschwerden, wurde uns ein anderes Zimmer zugeteilt (Zimmer 220), welches annehmbar erschien. Jedoch verteilte sich ein stark beißender Abwassergeruch aus dem Bad im ganzen Raum und rief einen starken Brechreiz hervor. Also, wieder Zimmerwechsel (201), war ok. Extreme Lärmbelästigung, von der sehr stark befahrenen Straße direkt vor dem Hotel. Schlaf nur sehr eingeschränkt möglich. Das Hotel steht nur in der Zweiten Reihe, daher der Meerblick etwas eingeschränkt. Die Bilder auf den Buchungsseiten bilden nicht die realen Verhältnisse und den wahren Zustand der Unterkunft ab. Die Aussicht vom Pool ist sehr schön, jedoch wurde auch hier auf eine schattenspendende Ausstattung verzichtet. Die Zimmerreinigung an sich, ist in Ordnung. Jedoch waren wir ständig gezwungen einen Mitarbeiter zu suchen, um die fehlenden Utensilien einzufordern.(mal Handtücher, mal Waschlotion, mal Haarwäsche). Bei täglicher Wiederholung des gleichen Problems, entsteht der Eindruck einer gewissen Gleichgültigkeit. Das Frühstück ist durchschnittlich und nicht der Rede wert. Die oben beschriebenen Sachverhalte deuten darauf hin, dass die Qualität des gesamten Hotels nicht durchgängig den Standards eines 4 Sterne Hotels entspricht.

The location, the staff, the view, all of this lead to a memorable experience!

Hôtel was lovely, views from the rooftop at breakfast and from the pool were the highlight for me. Room was spacious. Staff were very attentive, more than you would expect in this kind of hotel, which was not really for me, but some people like that level of service. Note long trousers and closed shoes if you want to eat dinner at the hotel (we didn't have either). Walking distance to the beach and the few restaurants in town (recommend the Cloud) and good parking if you have your own car.

A part le fait que l isolation phonique n est pas suffisante, le reste est parfait.