フラミンゴ ホテル (火鹤酒店)

海外旅行に慣れていない私達でしたが、ホテルのフロントの方はとても親切で、ホテル全体の雰囲気にも満足できました。ソカロへ歩いて行けたのも良いと思います。一泊しかしていませんが、特に不満に思うところはありませんでした。

La ubicación del hotel es muy buena y el hotel está bien agradable. La atención del admistrador es regular La comida solo buena Tuve algunos detalles, me asignaron una habitación qué tenia muchos detalles, puse una mala reseña y al día siguiente me ofrecieron o me asignaron la habitación qué había contratado. Lo que rescato es la ubicación del Hotel 🙌

Very reasonably priced. Clean, quiet, spacious room. Breakfast served in the cozy courtyard.

When i arrivedThe front door was locked.There was nobody at the front desk. I waited for ten minutes before the owner Tom came to open the front door for me.

Great location. Many culinary options within walking distance. Highly recommend.

Execlente hotel con muy buena ubicacion

It was a very comfortable stay with a great rooftop view of the water. Tom the host gave great advice for snorkeling companies and car rentals. We wish we had had spent another night there.

El lugar está muy bien ubicado y las instalaciones son buenas. Sin embargo, llegué a un hotel fantasma. Me recibió una persona que nunca volví a ver y nunca hubo nadie en recepción. Llamé por teléfono y escribí por whatsapp y no tuve respuesta. Al tercer día, el aire acondicionado dejó de funcionar. El wifi estuvo terrible y ni siquiera había buena señal móvil. Ni el bar ni el restaurante funcionan. Al final nadie estaba para hacer el check-out y tuve que solo dejar la llave de la habitación en el counter.

The staff were amazing, very friendly and had very good recommendation for the tours and foods. The linens weren't clean, we had to ask to vhange them. Internet connection was very poor in our room only at the lobby could have connection.

Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!

My second time choosing to stay here. It’s now my “go-to” when I come to Cozumel! The front desk reception guy is so friendly and helpful the place has a nice “I’m at home” vibe! The rooms are comfortable— the beds are especially cozy and nice. The cleaning lady asked if the room needed refresh and was pleasant to organize a good time with us. Our terrace had an ocean view to the side, as does the roof deck with a palapa and some chairs and a pool—It was all ours when there with a panoramic ocean view. And the location cannot be beat! It’s a 3-mile walk to the ferry, and flanked by two awesome restaurants “Jolly Cafe” for late breakfast and great coffee and the “Maplehouse” for great baked goods, sandwiches, salads and more. There are convenience stores and a ton of other restaurants, bars and clubs in walking distance. The place and location are worth the stay and you can eat and drink there too when bar/restaurant onsite is operating. I liove it! We feel at home here!

En la información del hotel indicaban que era self check in después de las 8, llegué a las 6 y no había nadie, el lobby se une al bar, el cual supuestamente este estaba abierto hasta las 11, nunca hubo nadie tampoco, por lo que estuve como 15 min. esperando, el 1800 tampoco funciona, hasta que encontré mis documentos y me retiré a mi habitación. había restos de material de electricidad en el cuarto, el ventilador no funcionaba, ( el AA si funcionaba). El lugar donde tomas el desayuno apesta a caño. El segundo día tampoco había nadie en la recepción y olvide mi llave en el cuarto, solo porque la ventana que da al pasillo estaba abierta, pude entrar a mi habitación ya que no había nadie que me ayudara y los teléfonos no contestaban. Fue así como me di cuenta de que a mi ventana no se le podía poner seguro por lo que, si salía tenía que cargar con todo lo que sea de valor para no dejarlo en la habitación, ya que en el lobby tampoco había nadie y la puerta estaba abierta. Las camas están duras, el cuarto no cuenta con TV (lo cual luego me di cuenta de que eso si lo indican), y el internet es malísimo. Invitada a no regresar

En general bien. El hotel está cómodo para descansar. No tiene personal el dueño vive en la azotea por si ocupan algo.

we booked last minute - nobody was there after over an hour of sitting in the lobby - looked nasty broken windows - we just left

Muy bien en general

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

Solo female traveler approved!!! The Flamingo Hotel is a true gem. I stayed there for 27 nights and here are some examples as to why: 1. As a female independent traveler, safety is paramount. The Flamingo Hotel has an excellent reputation for safety and Francisco, the night guard, is always promptly ready to keep an eye on the hotel after hours. All rooms are electronic-entry. The hotel is a peaceful oasis placing it close enough to the boardwalk for easy walking but not so close that you feel like you’re in the fray. It is literally the perfect location. 2. Staff is par excellence: The owner, Tom, is welcoming and respectful at all times. Tom was so helpful in obtaining a taxi, is bilingual, and can easily advise on nearby places to eat or visit. Oscar, concierge elite, is the right-hand man who ensures that guests are informed & comfortable at every level. He is at the top of the hospitality game! Many reviews mention how wonderful Oscar is and they’re all true. Next, Carolina and Angela prepare the BEST food with a full menu of healthy ingredients and delicious meals (I highly recommend the tortilla espanola, huevos rancheros, or the French toast!!). 3. Location, location, location: Positioned within quick walking access to the best burritos on the island (shout out to Crazy King Burritos), many shops, the plaza, and yes the beautiful ocean! You can see the ocean from the rooftop pool. The Flamingo Hotel is a 10/10–and will be my go-to for many years to come!

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

Thebpeople who worked there were FANTASTIC , helpful and kind. Facility itself was nicely appointed. Had an issue with A/C, and they switched rooms for us when the tech wasn't able to come that day. It's really quiet, but also super close to Centro. Easily walkable to shopping, dining, taxi stand, everything you want!

Perfect location and great staff!