ホテル マヤ トルケサ - プラヤ デル カルメン

全額前払いしているのに予約がきちんと取れてなくて、宿泊出来なかった。 ホテルとホテルズドットコムの連携ミス。子連れだったので、とても困った。

En general bien, la verdad lo usamos solo para descansar, limpieza bien y los servicios necesarios

La habitación estaba limpia, incluía lo que marcaba, en general cuatro estrellas, pero pudo haber estado mejor, la alberca es pequeña, la habitación se duerme bien es cómoda funcionar el aire acondicionado buena ventilación, los accesorios de cocina dejan mucho que desear, literalmente son muy malos, por si quieres cocinar ahí les falla un poco, está muy céntrico, perfecto para no estar tanto en el ruido pero muy cerca de todo lo importante

The place needs work. I do understand that it’s only a low budget place, but even low budget places keep up with the maintenance. The ceiling was falling apart, mould in the shower chairs broken a little bit of paint and little bear of TLC would make that place much better. We had to switch rooms because one of the rooms they gave us was a death trap with the stairs even though we paid for two queen size beds we got moved to a room with two double beds was not what we thought it would be pictures on their webpage is from two of their locations. All into one. The mirror in the bathroom were so disgusting couldn’t see yourself. The showerhead was some plastic thing that tiny bits of water. The faucet was as rusted as a pipe that lived under the sea for 100 years again, all little things that they could upgrade to make it look presentable. Also, it said continental breakfast well I guess their meaning of continental breakfast is different than a normal continental breakfast. Continental breakfast is a muffin juice, coffee fruit yoghurt what you got there was a hard piece of toast with one slice of ham that is thinner than paper, shredded lettuce and some weird cheese. The people they’re working are incredible and nice and caring but again the facility is a rather dump.

El propiedad esta muy bien La persona que bos recibió no es tan amable Todo lo demas esta genial

Room are disgusting. Very dirty it’s the worse place to go I’m not fancy but I need a clean place to stay the bathroom was so dirty I touch the walls of the shower and everything was sticky and the floor was full of hair. We had room 37 and I ask right away to get another room they gave us room 4 and was as dirty as the first one. On we slept on top of the sheets and left the next morning and find another place to stay. They didn’t want to give us our money back I do not recommend this place even for a minute and i will put bad reviews on all websites they used. Pictures are not at all of what they have

The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.

Yes

La habitacion parecia la del conserje, me cambiaron ellos mismos a otro hotel

me gusto la ubicacion del hotel, todo muy erca

The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.

Para comenzar no encontraban mi reservación hecha en esta aplicación, estaban haciendo desazolve de las fosas y el olor era terrible y así un sin número de sucesos desagradables.

Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.

Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.

We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.

No English language speaking staff ,

el desayuno, no era saludable

Solo la llave tenía un fuerte goteo ya el último día lo arreglaron de ahí en fuera todo bien

Poor

Solo era un sándwich el desayuno deberían ponerlo en su descripción ya que dice desayuno eso no se considera desayuno y la cama muy mal de un lado te hundías terrible no descansé