センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブ

(Sensira Resort & Spa Riviera Maya – All Inclusive)

ホテル
8.2
/10
素晴らしい
1,609 件のレビュー

宿泊者の口コミ

Adolfo
10.0
/ 10
El lugar muy agradable ambiente seguro volvería a regresar allí
Christopher Lee
10.0
/ 10
We had a wonderful time at this resort! We would definitely recommend and revisit!
Lindsay Claire
10.0
/ 10
Amazing small, safe resort for families.
エリア内
地図を見る
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, ベニート・フアレス, キンタナ・ロー州, メキシコ, 77580

設備・サービス

詳細
スイミングプール
レストラン
24 時間対応フロントデスク
Wi-Fi
エレベーター
Sensira Resort & Spa Riviera Maya – オールインクルーシブは、ベニート・フアレスにある、良い地域にあるホテルです。 24時間対応のフロントデスクでは、チェックインからチェックアウトまで、または必要なあらゆるサポートを提供しています。さらにご希望がございましたら、お気軽にお申し付けください。いつでもお客様のご要望にお応えできるよう準備しております。
詳細
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所在地

地図を拡大する
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, ベニート・フアレス, キンタナ・ロー州, メキシコ, 77580
その他 Sensira Resort & Spa Riviera Maya – All Inclusive
その他 2 Sensira Resort & Spa Riviera Maya – All Inclusive

センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブの詳細情報

ロケーション


Sensira Resort & Spa Riviera Maya – All Inclusiveは、ベニート・フアレスにある、良い近隣にあるホテルです。

Sensira Resort & Spa Riviera Maya – All Inclusiveについて

ホテル内のフィットネスセンターは、滞在中にぜひお試しください。

一人旅でも、大切な人と一緒でも、プールで楽しくリラックスした一日をお過ごしください。

最高のスパトリートメントで、心身ともにリフレッシュしてください。

24時間対応のフロントデスクでは、チェックインからチェックアウトまで、あらゆるご要望にお応えします。ご希望があれば、フロントデスクまでお気軽にお申し付けください。いつでも対応させていただきます。

Sensira Resort & Spa Riviera Maya – All Inclusiveの特別料理で、お気に入りの料理をお楽しみください。

Sensira Resort & Spa Riviera Maya – All Inclusiveでのご滞在中に、貴重で忘れられない瞬間をお過ごしください。

センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブでご利用いただけるすべての施設

その他 Sensira Resort & Spa Riviera Maya – All Inclusive
その他

アクティビティ

  • ショップ
  • 親水公園
  • ロマンチックなプロポーズパッケージ
  • ホットタブ
  • 屋外プール
  • プライベートビーチ
  • スパ
  • ウォータースライド
  • プールカバナ
  • プール用サンラウンジャー

ホテルサービス

  • ランドリーサービス
  • ツアー
  • 多言語対応スタッフ
  • ウェディングサービス
  • 荷物預かり
  • ポーター
  • 24 時間受付
  • コンシェルジュ

ホテル内の設備

  • OTHER
  • コーヒーショップ
  • ロビーでのコーヒー/紅茶
  • エレベーター
  • レストラン
  • 禁煙エリア
  • 貸金庫

ビジネス施設

  • 会議施設
  • 会議室
  • カンファレンスセンター
  • ビジネスセンター
  • 会議室
  • コンピュータステーション

スポーツとレクリエーション

  • 屋外テニスコート
  • フィットネスセンター
  • ゲーム室
  • ビリヤード
  • トランポリン
  • テニスコート

共通サービス

  • ロビーの暖炉
  • バンケット
  • ボールルーム
  • レセプションホール
  • 駐車場

家族向けの設備

  • キッズクラブ
  • おもちゃ
  • 子供向けゲーム
  • 子供用プール

周辺の施設

  • お土産店
  • 食料品
  • 美容院
  • ATM/ 銀行

ご飲食

  • バー
  • プールサイドバー
  • スナックバー

子供とペット

  • ベビーシッター(課徴金)
  • 監督付き育児

インターネット

  • 無料 Wi-Fi

客室内の設備

  • テレビ

センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブの宿泊ポリシーと基本情報

翻訳
重要な注意点

宿泊施設では、以下の料金をお支払いいただきます。料金には、該当する税金が含まれる場合があります。

  • 市が課す税金:宿泊施設あたり1泊あたり3.57米ドル

宿泊施設から提供されたすべての料金を含めています。

  • 追加料金は、宿泊施設のポリシーによって異なる場合があります
  • チェックイン時に、政府発行の写真付き身分証明書と、クレジットカード、デビットカード、または現金によるデポジットが必要となる場合があります
  • 特別なリクエストは、チェックイン時の空き状況により、追加料金が発生する場合があります。特別なリクエストは保証できません
  • この宿泊施設では、クレジットカード、デビットカード、現金をご利用いただけます
  • キャッシュレス決済が可能です
  • この宿泊施設の安全設備には、消火器と煙感知器が含まれています
  • この宿泊施設には、子供には適さない可能性があるバルコニー、パティオ、テラスなどの屋外スペースがあります。ご心配な場合は、ご到着前に宿泊施設にご連絡いただき、適切な客室をご利用いただけるかご確認ください

フロントデスクのスタッフが到着時にゲストをお迎えします。

ホテルは18歳以上のゲストのみを受け入れます

チェックイン/チェックアウト時間

チェックイン:
開始 15:00
チェックアウト:
最終 12:00
ホテルポリシーは現在準備中です。

基本情報

こだわり条件
スイミングプール, レストラン, 24 時間対応フロントデスク, Wi-Fi, エレベーター
チェックイン / チェックアウト時間
開始 15:00 - 最終 12:00
センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブの空室状況
359
センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブの別の施設
ショップ, 親水公園, ロマンチックなプロポーズパッケージ, ホットタブ, 屋外プール

センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブに関するよくある質問

センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブでご利用いただける施設は?
センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブにはスイミングプール, レストラン, 24 時間対応フロントデスク, Wi-Fi, エレベーターなどの充実した施設があります(一部有料)。
センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブのチェックイン・チェックアウト時間は?
センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブのチェックインは 開始 15:00 から、チェックアウトは 最終 12:00 までです。

センシラ リゾート & スパ リビエラ マヤ - オールインクルーシブの口コミ

8.2
素晴らしい
1,609 件のレビューより
清潔さ

8.8

快適

9.0

サービス

8.6

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Sensira Resort & Spa Riviera Maya – All Inclusive

1ページあたりのレビュー数
20
40
トップレビュー
Wendy
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
13週間前にレビューしました

Expedia Group verified review

Loved the experience
BAT-ERDENE
icon-レジャー 家族旅行
レジャー 家族旅行
8.0
/10
13週間前にレビューしました

Expedia Group verified review

Was noce
Adolfo
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
13週間前にレビューしました

Expedia Group verified review

El lugar muy agradable ambiente seguro volvería a regresar allí
Christopher Lee
10.0
/10
13週間前にレビューしました

Expedia Group verified review

We had a wonderful time at this resort! We would definitely recommend and revisit!
Yuriy
icon-レジャー 家族旅行
レジャー 家族旅行
4.0
/10
13週間前にレビューしました

Expedia Group verified review

PROS: quiet beach with seaweeds cleaned often, good service all around, good restaurants and food (ironically, Mexican was my least favorite. It never tasted fresh and was mostly bland. Ruperto at the tea house was amazing. Best service in the whole place, very friendly. I saw a family getting ready to leave one of the tables and Ruperto quickly came out from behind the counter to help them clean up and said goodbye to the kids. The bad: once you get off the main road you drive another mile or so on a VERY bumpy road, the driver went under 5mph at times. I didn't see this anywhere on the resort's website but they're supposed to be "green" so no A/C in some restaurants Events didn't match the calendar. Employees in charge of zip line and the video game room were never there or were up to 30-45 min late. Constant repairs all around during our stay. Two of the evenings there was jack hammering near the pools. Tennis & basketball were closed for resurfacing. The ugly: the last 2-3 days of our stay, the buffet and some restaurants closed without notice because after our stay, the resort was booked by a group of 700 guests who had their own catering company. So it was inconvenient for the resort to keep fresh food available for us regular guests and they just served us leftovers. ALSO, we stayed with 4 other families and a week after we came home, most of the kids from the families had rashes on hands and feet along with fever. Won't be coming back. Not for the price we paid.
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Harleen Kaur
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
2.0
/10
14週間前にレビューしました

Expedia Group verified review

We stayed from Feb 4–8 to celebrate our first anniversary. The resort itself is lovely, but the experience was ruined by front desk manager Saul, who is nothing short of a scammer. At check-in, he told us we had to pay an environmental tax of $4/night. We were staying 4 nights, so that’s $16, but he casually asked for $20. We trusted him, paid it, and didn’t think twice—until we realized later he charged us for 5 nights. He gave no receipt, and the form we signed didn’t mention the amount. When we questioned it, he became evasive and eventually offered the money back, claiming it was someone else’s “tip.” I later confirmed our booking only required $10 in taxes—he pocketed the rest. Worse, I have a lizard phobia and had one in the bathroom. We called 3 times over 30 minutes—no one came until the lizard was gone. Later, it reappeared and we called again 3 more times. Saul ignored the calls. I went to the front desk and confronted him—he lied, saying the phone didn’t ring, until we proved otherwise. Then, he accused me of faking it to get a better room. Another night manager (name starts with M) was equally rude and unhelpful. Staff like David and a sweet housekeeping lady were great—but management? Dishonest, disrespectful, and not to be trusted. We left disappointed and cheated.
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Lindsay Claire
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
14週間前にレビューしました

Expedia Group verified review

Amazing small, safe resort for families.
Andrew
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
14週間前にレビューしました

Expedia Group verified review

Had a great time. Food and accommodations exceed our expectations. Great for kids but with an adults only section also. Will certainly visit again
Jason
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
4.0
/10
14週間前にレビューしました

Expedia Group verified review

My family of 4 spent 7 nights at Sensira in April 2025. For the first 5 nights, it was generally a good experience. Our room door was unable to lock, but they were quick to fix that within 30 minutes. There are a lot of activities for kids and my son especially loved the adventure club, zipline and the trampoline park. Cleanliness however was an issue on one day where there was urine all over the bathroom floor of the adventure club, and they had to close it down for more than half a day to clean. The first 5 days of our stay, all of the restaurants were open. However, the last two days, the resort started preparing for a big group that was supposed to arrive. There were no new guests arriving as this big group had reserved the entire resort for themselves. They shut down the main buffet and only had 2 of the 3 restaurants open. They moved the buffet to a restaurant with very limited choices for food, and did NOT make any announcements or give any explanations to us. Some of the staff was rude, but overall, the staff at the restaurants still provided good service. They also closed down the mini golf for repair. On the last two nights of our stay, we did not have water for a period of time. The first one was a planned water maintenance disruption from 12-4am. The second night was an unplanned water disruption that lasted from 9pm-4am. There was no running water and toilets were not flushable. We were forced to live in unsanitary conditions. I would NOT recommend Sensira.
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Jessey
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
2.0
/10
14週間前にレビューしました

Expedia Group verified review

We came to Sensira looking for a relaxing, all-inclusive vacation. What we got was a chaotic, mismanaged disaster from the moment we arrived. This resort is absolutely not what it advertises, and the level of disrespect shown to guests outside of a large incoming group (a private event) is appalling. Let me break it down: • On our first night, we had to change rooms twice. The first room had no working TV, no working phone, a broken toilet, and no hot water. The second room’s faucet sprayed directly onto the closet, soaking our shoes and clothes. Only after two moves did we end up in a functioning room—at 1:30 AM. • Over the course of our stay, the buffet was closed for two full days with no prior notice. Mini golf, beach areas, and other amenities were also off-limits. Restaurants were randomly closed or unavailable for days at a time. • The water in the hotel stopped working entirely—no showers, no toilets, no brushing teeth. We were told it would be fixed overnight (April 8th from 12AM–4AM). As of 10:30 PM that same day, we still had no running water, and staff just kept saying “a few more hours.” Not a single apology. • Throughout the stay, we were met with zero accountability. The hotel manager, David, offered a “gift card if we return” instead of compensation. Why would we ever come back? The only apology we received was from him on the first night. Every other issue was met with indifference or silence.
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Ivan
6.0
/10
14週間前にレビューしました

Expedia Group verified review

The food in the buffet is of very low quality and has a small assortment.
Mandeep
2.0
/10
14週間前にレビューしました

Expedia Group verified review

No buffet for anyone.. only very first 2 days was ok.. after that terrible.. no water in the room at night. No lunch for 9 April.. very few options for kids meal..not recommended
Evelyn
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
14週間前にレビューしました

Expedia Group verified review

"The staff went above and beyond to ensure our comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made our stay truly memorable." My butler Oscar, Cristian were amazing. They made sure to take care of us in any way they could. Ana, Juan Pablo and Carlos treated us like royalty. Our family and I couldn’t have been treated with such kindness and respect. The room was spotless, the staff were incredibly friendly. Overall, I highly recommend this hotel for your next travel adventure!"
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bridget
icon-レジャー 家族旅行
レジャー 家族旅行
2.0
/10
14週間前にレビューしました

Expedia Group verified review

We were there for 3 nights. The first 24h was great. Then, the whole place pretty much shut down in anticipation for a large group coming the day we left. Kids activities, closed. Buffet, closed. On nights 2-3 we had no running water in the room from 9pm-4am. We understand limited capacity may mean some things close, but this was extreme. There were so many staff present to prep for the arriving group, but none dedicated to the people who were already booked at the resort. For example, we waited with one of the workers for over an hour to have the kids play area opened. She was just waiting for the key. No one at the front desk, the manager we spoke with or anyone else was willing or able to open the kids area as advertised, even though the workers for the space were sitting waiting for it to open too. When we inquired at the front desk with management regarding each above mentioned complaint, we were told it was because the resort was preparing for a large group arriving the day of our departure. We believe this is unacceptable for our experience to be negatively impacted by preparing for guests who have not yet arrived. We did not get what was advertised to us and never would have picked this resort had we known that they operate this way. The management and front desk repeatedly told us they could do nothing for us and we needed to take it up with Expedia. As a Gold Member of Expedia I would like a refund or credit towards another trip to make up for the subpar vacation
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Sadiya
icon-レジャー 家族旅行
レジャー 家族旅行
2.0
/10
14週間前にレビューしました

Expedia Group verified review

We arrive at the property early and requested early check in but the management were not cooperative and we got the keys around 3pm, day 2 buffet was closed and had very limited options for vegetarian people they were least care about the contamination, evening thery was water issue continuously we got the notification that water wont be available for 4- 8 hours, our experiences was terrible and would like some refunds from the property. Staff was good and was welcome that made things better.
続きを読む
Mei
8.0
/10
14週間前にレビューしました

Expedia Group verified review

感觉很
Gurneet
icon-レジャー
レジャー
6.0
/10
15週間前にレビューしました

Expedia Group verified review

Overall it is a good resort for families, however we did experience some inconveniences such as buffet being closed multiple times without prior notification, the food choices are limited, the grill food was not good and limited entertainment. Also normally for the kids there are special bracelets for safety and allergies which they didn’t have for kids. We did like the room design for a family with the bunk beds and separation.
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SAMEER
icon-レジャー 家族旅行
レジャー 家族旅行
10.0
/10
15週間前にレビューしました

Expedia Group verified review

Great
Leigh
10.0
/10
15週間前にレビューしました

Expedia Group verified review

The staff at this resort is the best. They’re constantly cleaning, super friendly and accommodating. Food was really good for an all inclusive. We didn’t want to leave! Seaweed is cleaned each morning and is around the beach area/in the water if that bothers you.
Matthew
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
4.0
/10
15週間前にレビューしました

Expedia Group verified review

-Seaweed all over, looked horrible and smells and kept us from enjoying the ocean and the beach -Most of the “fun” equipment that they advertised having at the resort is broken or has missing pieces -Food is average -Front desk and concierge employees were not welcoming and annoyed that they had to help you -At breakfast, lunch and dinner buffet half of the food stations weren’t ready when the doors opened. Several food stations didn’t open until 30-45 mins after the buffet opened the doors.
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1ページあたりのレビュー数
20
40

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その他 4 Sensira Resort & Spa Riviera Maya – All Inclusive

免責事項

免責事項: 掲載写真はホテルから提供されたものです。Travelokaは写真の正確さについて、一切の責任を負いません。