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At night I tried to go out of the hotel to eat out, but I could not open the entrance door with my key by any means. I repeatedly called the contact number but there was no reply. After a while three Moroccan women happened to get down the stairs. I talked to them and they tried to open the door with my key, but in vain. They kindly called the hotel owner and the responsible person was coming here to solve the problem soon. I waited alone in a dark lobby for as many as two hours, but no one came to help me. Consequently, I could eat nothing. A cold water shower ruthlessly pierced the hungry traveler. Next morning a hotel guy appeared but even he couldn't open the door with my key no matter how many times he might try. He said the receptionist would come here at 9 a.m. to change the keys. Nevertheless, she was late for as many as 30 minutes, not caring how badly the customer suffered. Unbelievably, she went so far as to make a self-centered, violent remark that I, a customer, should have waited and asked some other guest to open the door last night. Additionally, she flatly refused my refund request for cancellation fee for additional stays and passed the buck to me, shelving this hotel's terribly slow support. I have never experienced such a sloppy, obnoxious service in any other hotel.

The best part of this hotel is that the hotel staffs are super helpful with friendly attitude. I was able to find a tour from Fes to Marrakech with desert tour, and the medhina guide hotel arranged for me was very knowledgeable. The only negative point is that the air conditioning in my room didn't work well.

到着が早朝になってしまうので、連絡しようと思ったが、連絡先が記されていなかったので連絡できなかった。 到着したら、やはりスタッフはおらず、建物内に入れなかった。代わりに宿泊客にドアを開けてもらった。この宿泊客はロビーのすぐ横の部屋に滞在していて、「あなたのような中に入れない客が何人もいて、その度に起こされて全然寝られない。このリアドがどうなっているのか分からない」と言っていた。 古い建物なのでエレベーターはなく、階段は急こう配なので、スーツケースだと大変だった。 チェックインをし部屋に向かうとき男性(オーナー？)がいたが、荷物を運ぶのを手伝ってもらえなかった。 良いところをあげるならば、 立地(ブルーゲートからすぐ、裏に広場がありタクシーで乗り付けられる) フロントスタッフの女性が優しい

The absolute worst hotel I’ve ever booked. Took nearly an hour to check in because they were accidentally overbooked. They said there were no rooms I had booked available and instead gave me a temporary bigger room… but the smell in there was awful. I thought it was gasoline at first and got a massive headeache after just minutes in the room. Turns out the walls were freshly painted which I discovered after moving my bags which were now covered in wet paint. As they had no other rooms available I had to book a new hotel, and they still refuse to pay me back for my booking.

Endroit bien situe à besoin de plus de propreté. Vétusté au niveau des chambres. La qualité du matelas et de l'oreiller laissait à désirer. Wifi de bonne qualite a l espace accueil mais quasi inexistant dans les chambres. Ménage à revoir et problème à signaler au niveau de l’eau chaude : débit non régulier. Aux premiers abords, Hasnaa la gérante est plutôt sympa mais pensez à vérifier votre règlement et éviter de payer des taxes imaginaires… Faites le lien entre le paiement demandé sur Hotels.com et le prix annoncé sur place. Petit déjeuner simple mais tardif à partir de 9h. Pas de cuisine sur place mais possibilité de restauration (des plats réchauffés probablement acheté au snack du coin) Autre information : malgré mes multiples relances sur place et après mon départ aucune preuve de règlement ne m’a été fourni donc si besoin est ne comptez pas dessus. Dernière remarque mon fils, à ma grande surprise, a été sollicité pour faire les taches de la femme de chambre a savoir distribué le papier toilette aux résidents sur place et faire une course à l’épicerie du client. Il reste malgré tout un client …

We appreciated that the receptionist met us out on the street when we got out of the taxi and walked us to the riad. The AC and WIFI worked great in our room and we liked hanging out on the upstairs terace in the mornings and evenings. Breakfast is at 9 am and consisted of coffee and traditional bread products and toppings. We enjoyed out stay!

Good location.

Hotel pequeño pero hogareño en una ubicación inmejorable, cerca de la puerta azul de la Medina de Fez. Restaurantes deliciosos y baratos cercanos. Atención esmerada y casera, lo que le da gran confianza a los visitantes. Desayuno rico y variado. Como único punto negativo, la escasa señal de wifi que llegaba a la habitación.

L'accueil de l'hôtesse a été très agréable le premier jour puis glacial les jours suivants, sans explication. Ton autoritaire, table du petit déjeuner débarrassée sans avoir fini, avec même lumière éteinte... Chambre non-faite malgré notre demande, serviettes inchangées... Ce matin départ expédié, le sachet du petit déjeuner à manger à l'aéroport m'a été balancé sur les genoux, suivi d'un "Allez le taxi attend" fort peu aimable. Sinon joli riad très bien situé. A éviter pour un couple de femmes ? C'est ce qui a dérangé ?? Je ne vois aucune autre raison !

I was staying here a couple of days as I needed to attend court with my fiancée as part of the marriage process. The woman who works at the property is lovely! Looks after her guests and the location is convenient. Right inside the old city near Bab bouljoud. Breakfast provided is also a delightful traditional Moroccan one.

Friendly staff. Close to the heart of medina and also taxi station

The bedroom offered was run down and the hotel needs a good refurbishment. Place was very difficult to find and I didn't felt safe in the area.

Excellent !! Et Hasnaa l’hôtesse a été EXCEPTIONNELLE de l’arrivée au départ !! Je recommande cet établissement fortement

A really great place that is very near to the main medina. Lovely host, quiet, clean cosy room and a very tasty breakfast. I'll definitely stay here next time!

Riad bien situé et très joli. Petit déjeuner sucré fait maison. Par contre ménage non fait et serviettes non changées pendant 3 jours. La chambre est correcte. La taxe de séjour de 12€ s'est transformée en 18€ et monnaie non rendue donc 20€...pas très sérieux

Great location, nice roof terrace. Bathroom not well kept, cabin door hard to operate even by a stong man. Breakfast is served at the earliest at 9 AM, what was too late for us, we had to check out at 7:45. The day before we asked for some simply dry "breakfast bag" but there was nothing in the morning. No reply, no reaction via Whats App from the staff, pity...

Super service! A very quick response to arrange a pick up from a late night flight (on FB messenger), even so we were warmly welcomed with mint tea and. The room was fine but if you want to sleep in it might be better to be higher up rather than 'in' the reception / breakfast area. Everybody was really nice, and the breakfast is good, even for vegans, with freshly squeezed juice and nice coffee. Location-wise it's also good, especially for when you first arrive, as it's not too far in to the maze, and also an easy walk to the bus station.

The staff is very friendly but we felt we got less value compared to similarly priced Riads around Morocco. The beds were extremely hard, the room was dirty, and we were shocked that the toilette is in the bathroom. There was also a smell of still water from the bathroom that was very uncomfortable. This place has a very pleasant rooftop, though. To me this felt more like a bargain hostel than a hotel.

The staff was extremely helpful and welcoming. Nabil and staff took the time to chat with us during check-in, recommended places to see and restaurants for dinner. One of the days they were sharing a meal together and asked us to join in and try! Food was absolutely delicious. Our breakfast spread was Moroccan dishes which included freshly squeezed orange juice, mint tea, coffee, msemen, beghrir, croissants along side cheese, butter, honey and jams. The place will likely be a bit noisier during busier times of the year because you can hear people walking in the alley outside. Perhaps that's the case because our room was on the ground floor.

Clean room, we had air-conditioning for heating the room as it was cold when we stayed. No toiletries in the bathroom although when we asked for it they gave us