ホリデイ・イン オークランド エアポート バイ IHG, an IHG Hotel

宿泊施設は良かったです！買い物には不便な立地でしたので、レンタカーがないとタクシーで動かなければならず、そこだけが残念でした。

Staffs were friendly, and the cost was reasonable enough. Nice location for approaching Auckland airport.

空港からのアクセスが良く、夜便での到着や早朝便での出発に便利 快適に過ごせました

室内の湿度が高く、シーツや枕等寝具が湿っていて汗臭い匂いもして不快だった。

部屋にバスタブもありとても清潔でした。

リゾット感のあるホテルで長期滞在しても楽しめそうだった。

空港からのシャトルの案内を あらかじめ書いておいて欲しかった。電話をしたら英語の自動音声で早口で案内があったので、何回も書き直しました。 フロントで話しながら手続きをしていたら、まだカードキーを貰ってないのに、手続き終了。まだもらってないと話したら、渡したけど、もう一回作ると意味不明な発言。 朝食付きだったのに、レストランに行ったらもう連れが食べてるから一人分しか付いていないと言われ(ひとり旅ですが、MAX2名泊まれるお部屋)フロントの方に話したら、同じことを言われました。レストランは部屋番号でリストを作って、来た部屋番号にマーカーをしていたらしいですが、他のお客様が来た時に私の部屋番号を誤ってマーカーしていたみたいです。

The dishes were dirty and kettle had rust and mold on inner coil. One cup had lip prints on it. No hot water for morning showers. Informed front desk on checkout and was given coffee voucher. Definitely not up to Holiday Inn standard.

Staff were amazing helped with everything we needed

Convenient for that early or late flight. Helpful staff. Interiors looking a little tired & could do with a spruce up. Showers took their time to warm up.

One of the staff did not give us the correct information where a petrol station was located

:)

Great stay for a family, looking for a platform to base the rest of their trip in NZ

Personnel did not have good knowledge of meal options in the area

The staff is the only positive experience. The hotel building is quite old and needs improvement. The hallway carpet is old and stained. The food was acceptable until we saw cockroach at the coffee area.

The bed was comfortable, sunk down slightly, pillows fantastic. Food expensive but taste good. No microwave in room so can't reheat food. Chipped bath and black around drain hole was disappointing, so due to infection control I couldn't take a bath. Pool is outside and didn't want to swim as its like a fishbowl, where everyone can see you. Loved the toiletries.

Good value

The property is very closely located to Auckland airport and you can easily jump on highway to get to CBD or go down south. There is ample free parking which is a bonus as most places either don't have parking and if they do is very expensive. The Staff were exceptional from moment we checked in till we checked out- very friendly and accommodating. The overall rooms and some parts of the hotel seem little old/ run down due to age but from the convivence, exceptional staff and overall charges- I would highly recommend this place and will def stay again.

The traffic of heading to city centre is not convenient at all.

Our room was quite spacious, however, the evening meal was shocking, food was terrible and service not much better, spoiled our stay, management need to phone us to discuss, would not recommend.