ザ カールトン ゲート ホテル

The booking i made thru hotel.com was not found. I paid for 2 nights. I had to pay afresh and reduced my stay to one night. Ive written hotels.com for refund. i see that i have been addressed by someone else's name. Please correct that in your system. Otherwise the hotel was generally ok. But i was charged way way above the hotel rates as well. Please resolve this. Booking ref is 72072309167578. The card is in my name. And so also is the booking. Please look into this unique case

The Hotel is busy. The location is near to most places and is safe and secured. Check in was good but the room did not have fresh linen as it was not replaced. The door needs fixing and the lights had to be replaced. The air conditioning was not cooling. Apart from one or two members of staff and the manager who appeared helpful at breakfast the rest of the staff appeared bored and non challant. At checkout the reception was horrible as those on duty where hostile and not professional. The workers generally need an update in hospitality industry and need improvement on client or guest relations. I stayed here specifically to access the level of service but was disappointed. The hotel industry in Ibadan needs monumental improvement. I rated it 2 stars overall and hope they will improve. The breakfast provided is however a strong point for some and was OK. The wardrobe had no hanger or hook, the door needs fixing and the TV is not straight. Attention to details is lacking.