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Great customer service

Room was stinky with cigarettes smell. Sitting Dewan sofa was missing, cleaning and hoovering was poor, coffee sachets and water bottles were missing, towels were looking very tired and old.

Courteous staff throughout all interactions

Ty

Ok

One of the best experience ever - spotless - very friendly staff - accommodating- every staff member went extra mile to make sure we get the best service- interior is beautiful- highly recommended- food ( breakfast, dinner, cafe- ) excellent.

My first time visiting Pakistan. A staff greeted me at the airport, which was a pleasant surprise. (I didn't know they would do it.) The staff drove me to the hotel. It's a bit too far to walk, so make sure to let hotel know about your flight and connect with the staff. The room was very clean, and overall, great experience at the hotel. I highly recommend the hotel to a first-timer. I will stay again for sure.

Excellent location and service

Perfect hotel for staying by the airport. Clean and comfortable. Staff was great

Very nice hotel. Right next to the airport!

Room was not cleaned and there was big dead insect on bed. Not a standard size room and also there were water leakage lines on the wall. According to price very poor services and facilities. My first experience was good but thus time really shocked. Both time i didn't used breakfast option but i used their restaurant for dinner buffet and that was good.

We stayed here for our wedding night, and the staff kindly arranged a lovely room decoration for an additional cost, which made the experience even more special. The room was clean and comfortable. Although the bathtub wasn’t functioning and the sink was initially clogged, the staff responded immediately and handled everything with great care and professionalism. They were very cooperative and made sure we were comfortable throughout our stay. The food was decent, and while we didn’t get a chance to enjoy all the facilities since we were quite busy, the overall experience was pleasant.

I had a wonderful stay at this hotel and would definitely come back, the staff were incredibly friendly the breakfast buffet had wide variety of delicious options , highly recommended

Bed has big spots looks human sperm, floor carpet is very dirty sofa set it was very dirty. I took bunch of pictures share with Managment, but they never cooperate with me.

The property and staff re great. The structure of the building is little off beat and not standard like any other hotels in the world. Finding your room is a task…good luck with that :). Rest is all fine

Excellent

From check in to checkout it was a nightmarish experience. The only good thing about the hotel was the property build and the night manager Zeeshan. Checked in at 2:30am, waited 1 hour for them to switch rooms as the room had a lot of problems, second rooms television wasn’t working so waited another 30 mins to be upgraded to a third room (kind of them) and finally the 3 rooms jacuzzi wasn’t working and the showers has acidic smell. - broken wardrobe - tv not working - acidic smell from shower - faulty and leaking jacuzzi - staff only looking to make tips with a rough and rude attitude - hawkers as valet. - no hospitality whatsoever - over cooked and nasty food The list can go on and on. I feel sad for the owner who has dished our millions to build such a beautiful property only for the staff to destroy its image. NEVER STAYING HERE AGAIN!!

Good

It is very clean. The staff very professional, helpful and courteous. The location is excellent, near the airport, and there is a shopping area about 2KM that has two supermarkets, McD's and KFC. Breakfast had many options, including Pakistani breakfast. The swimming pool was good. Worth staying in as a base to explore Lahore.

It is very clean. The staff very professional, helpful and courteous. The location is excellent, near the airport, and there is a shopping area about 2KM that has two supermarkets, McD's and KFC. Breakfast had many options, including Pakistani breakfast. The swimming pool was good. Worth staying in as a base to explore Lahore.