ボラカイ ヘヴン リゾート

ビーチも近く、従業員の対応もとても良かった。 しかし部屋にゴキブリが出た。また外が工事中で少しうるさかった。

Unfortunately, on check in, the male staff member was quite rude and asked for extra money on top of my Expedia booking payment. When I questioned this a lovely female staff member interjected and told him that my booking was OK. The pool area was great for my children and the food was perfect for them. Even though not on the beachfront, the access to the beachfront lounges at the Haven Cafe was fantastic. You can order food and drinks and charge to your hotel. There was construction taking place at the hotel which continued throughout the night/morning. By the 2nd night I was sick of it and got up at 2:30am to ask the staff to stop hammering. Cannot believe that the hotel thought this was acceptable.

ビーチから近いだけでのホテルです。 ビジネスホテル並みです。 プールもありますが、泳げるレベルではありません。

Sehr freundliches Personal

Clean room, great reception and welcoming staff

10/10 for very friendly, corteous and helpful staff. Can’t fault any single one. Management should be really proud of their hardworking employees. Room is great, clean and tidy. Balcony doors would need a little attending/upgrade - ours got locked on its own by just. They had to call the engineer to fix it. Otherwise, they are very responsive to all our concerns. Very close to the beach front. Great location (convenience store next door and restaurants close-by). Worth to try their own restaurant - food taste amazing! Would highly recommend their sizzling pizza (best pulutan / pair for your drinks or even just for light snacks). The only downfall is they charge you for any mess on their linens/bed sheet - just make sure you avoid hennas, hair colourings, tanning lotion, and kids peeing/messing the bed. They charge $$ for these! Considering, it’s a beach and people that come to Boracay are here to have fun. Could have given a rating of 5.

Staff courteous and friendly

Relatively clean room, nice & courteous staff. Excellent location at Station 2!

Personalen va jätte bra

I cannot say a bad thing about this place. Staff were amazing and knew my name by the end of the first day. Rooms were clean but the location made the dtay

execellent service by the staff

Chambre ok mais trop chère pour les prestations fournies et pour sa conception : vue sur le mur de l’hôtel voisin, petite chambre, petite salle de bain sans possibilité de poser quoique ce soit par exemple.

Excellent customer service

Ja

Nice hotel. Close to the beach. Room was clean and comfortable. Breakfast was delicious. Best of all was the staff. Friendly, kind and helpful. The only challenge was the wifi. Only worked inside the lobby or on the balcony.

great staff and service

Kind, helpful and very accomodating staff. Scrumptious food, accessible hotel location and just a minute away to beachfront.

Cleanliness and friendly staff

Nothing to say

Friendly and courteous staff.