The owner was very unattentive. She didn't care one bit about the satisfaction of the guest. Left us sitting outside for 2 hours after our arrival before anyone showed up to take us to our room. Moved us to a completely different building, without notifying us by any means. Room was supposed to have a balcony, it did not. WiFi barely worked. All in all, a terrible experience. Will never rent from this particular owner again. On another note, the building staff was very good. They made sure we had everything we needed. Very knowledgeable of the area.