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Smells bad outside, too many bugs. Bad lighting in rooms. Staff is friendly

Everybody said the sink and water pressure, PLEASE FIX. And there was a roach and a lot of ant, some died fly bugs and anonymous hole were in the bed so that I think here is not clean more. And it's ok for airplane sound but there was more noisy and speaking loud from next doors that I think their wall is paper or something :)

Very nice stay! The pool was very clean & very large! Our room was nice, clean, and had a very good view! The staff were so friendly! The only issue we had was the shower leaking onto the floor a bit!

The pool leading directly up to the room was by far the best feature. Staff was friendly and helpful. Place is Chinese owned and geared to Chinese guests so the cuisine is somewhat limited. AC struggled to work a bit but worked for the most part. All in all we enjoyed our stay and would come back as the price was reasonable.

Worst experience ever in Panglao! We moved 4 times to 4 different rooms on the first night at almost 11pm due to shower handle broken, no hot water, AC pipes leaking in the room, ants everywhere (ant path from ground to inside the AC). On the first night, the reception even suggested us to sleep in one room and shower with hot water in the other room when they still had vacant rooms. This caused so much inconvenience to us! I wouldn’t believe they suggested this to be a solution. Second day, as soon as we finished our tour during the day, when we came back, they told us one of the rooms is fixed and had staff following us, seemed rushing us to swap the room. Third day, there was a thunderstorm at night. When we went back to resort after dinner, it was dark everywhere. They didn’t advise us power was out, or what’s going on until we asked the reception. They told us there’s no backup power and we could only wait. I can’t believe the resort would have no emergency power and let the residents to wait at 10pm outside the room. We went to a restaurant earlier on the day, even the restaurant had back-up emergency power. It was the last night we stayed there and we had to pack in the dark. Experience is pretty horrible (pool with LED got lots of insects inside, not sure if it’s cleaned, water is circulating but the big pool is fine, good for a swim). Overall would not recommend staying in the resort.

We were there 5 days no hot water I raised it twice with reception then gave up, ants in the room and stray cats crapping in the resort. Staff were excellent food over priced as we compared it with Alona Beach. I could not orfer french fries or any seafood as NO STOCK day after day. The pool was clean, the food was good, AIRCRAFT noise frequently, we are stopping at Alona Beach next time as its 150 passo every time you want to travel to get food or withdraw money. The rate was very good but too far away from essentials. This is what we experienced!!

Don’t be fooled by the pictures. It is a facade to make you like it. They like your money but it is the nastiest, dirtiest place. My husband killed a spider hanging in the room. They don’t let you refund the money. They get out of it. After one night because we came late that day. The next day early am we packed our things and headed for a different resort but they will not give your refund after a bad experience in their rooms. People yelling everywhere. You can’t sleep and relax good. Again, don’t be fooled by the pictures. Stay out of this hotel. You will do yourselves favor!

sewage smells in the bathroom intermittent hot water

There are many places that offers more value for money. Not really clean, gives a worn down impression and only chinese writing on tv. The staff in the reception was nice and smiling.

This resort provided inaccurate information regarding their internet connectivity, which was a crucial factor for us as we all work remotely. We chose this resort based on their assurance of strong internet in all rooms. Our attempts to address this issue with the General Manager, Juliana Fu, were unsuccessful as she was often unavailable due to her diving activities. The assistant manager was also instructed not to assist us any further. Frustrated by the lack of cooperation, we were compelled to report this matter to the nearest police station and barangay authorities. Furthermore, there was an attempt to charge us for relocating to a different room, which we had not agreed to. Fortunately, I reached out to Expedia's manager, who provided us with assistance and support.

Very Friendly Staff

Very clean and spacious rooms. close to Alona and city centre..

Theresa and Judy both were friendly and always wear a smile. Both were helpful in answering all our queries. Excellent customer service to Theresa and Judy. Things to improve in the hotel: 1. No internal phone to contact the customer service. 2. The knob for the shower needs to be replaced. It pops out when you turn. 3. No ice. I need to buy ice from the sari-sari store. 4. Only one key card given. So one of our family member needs to wake up to open our door when we went back in.

這家應該是大陸老闆，因為家具都中國的，（相對單人床是４尺比較大舒適）跟小米電視盒子，可是因為wifi太差，所以也看不了，平時可能很多中國人入住，有看評論說都很吵，還特地帶耳塞來，但因為２月中國旅客都還沒來他們封關嘛，所以特別安靜！相對的酒吧也沒人用，泳池也冷冷清清，櫃台服務很親切，英文口音也比較讓人聽得懂，地點離MIST網紅餐廳很近，打TUKTUK車去Alona beach大概5分鐘150P，飯店會幫忙叫，飯店食物賣比較貴，還是在外頭買好食物帶回來比較好，有熱水壺但沒冰箱，有提供沐浴乳洗髮乳但沒不太起泡，個人覺得不好洗。房間環境跟照片落差不大幾乎95%一樣，乾淨度適中～但這價位有泳池有服務房間現代舒適已很不錯

Awesome staff very friendly!!

A great place to unwind. I highly recommend this resort. Friendly staff and foods are delicious.

Yummy food they have at restaurant. Near the beach. Need try~

The bed at this hotel is very comfortable. Even when well rested you can accidentally fall asleep in 10 minutes. It's a much more spacious room than you would expect from an island hotel. The pool is very large and crystal clear. On top of that the food is literally the best you can get on the island. Try any menu item and you will feel the need to to the chef. This is the best choice hotel on the island and the rates are more than a good deal for the service and amenities you get here. Sleep well and eat the most savory food you can find on the island.

Big pool

Pool was big. Room and bed is clean and comfortable.