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Staff were courteous and respectful. Overall excellent customer service. This is our second time to stay at Sur Boracay and noticed that the property needs some upgrading otherwise the experience was still memorable. Thank you Sur Boracay!

Extremely friendly staff, particularly the people who work behind the bar and the de desk! They genuinely care about the guest and make you feel at home!! Loved this place.

very friendly staff, very accommodating. nice beach front resort. property could use updates. food is good. overall, had a great experience at sur beach resort

Very nice hotel. Very well located. (End of zone 1) Very good included breakfast. Very friendly staff. Room was very very humid (wet floor, mirror, window) but not a big deal.

Compared to the very expensive all-inclusive resorts, this is definitely a step lower. The room itself is bare bones, and the bathroom leaves something to be desired for sure. However, the rest of the amenities that come with being by the beach are quite nice. They provide beach towels and there are beach chairs right on the beach. There is also a restaurant available, but the food isn't great. Be prepared to go into town or go elsewhere unless you just want convenient service by the beach.

Delicious Breakfast and good location.

Sur Beach is right on the water. We spent a lot of time at their bar area ordering fruit shakes (I recommend the mango and pineapple). It’s a bit of a longer and hot walk to the DMall, but we didn’t mind. Several restaurants nearby. Staff was courteous and service very good. The price was right for what we got. We had a large group of 11 there and we were very happy with our stay!

It was very private and secure. Based on the location the beach wasn’t compact compared to other parts of the beach where there are an abundance of people. Food and service is great.

Immediately at check in they tried to put us in a single bed room even though I booked a queen. After some argument they gave us a queen as i had booked. There is no internet in the rooms only on the lobby. So room Wi fi under room description is a fraud. Overall nice hotel on the beach with great staff and restaurant. Breakfast is mainly eggs and hot dogs with other basics, nothing special. TV is old small and had a volume problem. Glass shower door was disgusting. Many ants all over hotel and in rooms. Bathroom smells like poop because plumbing is not vented properly and vents out of the shower drain.

A localização do hotel e a área da praia são incríveis, porém o quarto deixou muito a desejar, limpeza ruim, instalacões ruins, cheiro de velho. Além disso o wifi não funciona nos quartos, o que foi péssimo. Pelo valor cobrado deveria ser muito melhor.

Perfect hotel for family stay at the station 1 of Boracay beach. Great complinetary breakfast option and perfect access to the beach

Property rooms are really old. Need to refurbish asap. Service is great and location is perfect.

good hotel

Stay was all great! Highly recommended! Frontbeach, nice staff and really had a good time! Perfect location!

Very well mannered staff and accommodating! They are always greetings us with hi and good morning every morning which is so refreshing! They even orepared a birthday cake for me and anniversary decorations . Loved it! Thank you!

We had a great stay, we really had so much fun esp the kids since it is very accessible to the beach and we loved the garden theme or ambiance and also very courteous staffs. The place is very clean and the foods are delicious. The only bad side was the complimentary "toothbrush", which was I think an old stock or just not a good quality of product. We used it and was gagging because the bristles came off and stucked in our gums/teeth, so we bought new ones from Budget Store. I suggest to probably get a new supplier of it to avoid customer complaints. But still, our overall stay was awesome. Thank you SUR BORACAY! Hope to be back soon!

Sauber, nettes personal, ruhig, direct im strand, Frühstücksbuffet sehr gut !!!!

Poor service,the most Lousy hotel i have ever been . I got one infant and email them earlier Pls notes a room on first floor They gave me a room at third floor with very steep stairs And the room is not the style i paid for, with dulex bigger size doble bed .the front desk service is so poor. The service is unproffessional And showering with hot water at comfort room needs time, since the water is not hot just warm. The towel of Beach bed of the hotel provides is one towel for one person, with limit. Very unhosptiality and if u leave for a while to beach side swimming ,the beach bed will be tooken by others.the security guard is inconsiderable and bad attitude.

Hotel is nice and affordable. I would love to come back and stay in azur beach resort.

A dirty hat found under my bed on my second day of stay. It means room was not properly cleaned prior to my arrival. Bathroom door needs repair