アングラ マリーナ ホテル

Angra Marina Hotel (Azores, Terceira) I stayed at this hotel in April 2025. Perfect location, close to everything. Nice ocean views from my room (a big balcony): a fortress, a port, mountains. Staffs were very helpful and accommodating. My room was clean and good value for the money. They offer a good breakfast!

Cet hôtel ne mérite pas ses 5 étoiles. Chambre malpropre, moisissure sur les rideaux de douches et bains, drains bloqués, chambre vide, insectes dans la chambre. La suite ne correspondait absolument pas aux photos. Nous avons trouvé des cheveux dans les draps.

It was such a horrible experience. Services not working, dirty, terrible customer service. Not even a 2 start hotel, becuase of how dirty it was.

I stayed here for three nights without Internet and AC. The temperatures are 85 ! I talk with the manager, but they never fix the problem. We ask for towels to go to the pool and they say no towels when we arrive to the pool no people there too were the towels.

Very disappointed for the only five star hotel on the island. The services were horrible. The AC does not work when you go to ask them for anything it’s your fault they blame you. The people were very rude. They talk you out of parking in the parking garage. I am from the island born. There went back on vacation with my wife and was extremely disappointed with the services amenities and the condition of the hotel, when you first walk in through the common area is in the lobby. It is extremely beautiful with all doors wide open and this hot humid weather that they are experiencing all doors are open when you walk into your room with the AC running it is still very humid when it stops working and you go ask them to repair it. They come out and they repair it for a 12 hour fix and then repeat , very disappointed the island that are much better than this hotel will never stay here again. Ask to speak with the person in charge and they refuse to speak to you and their solution is Switch you to another room and ignore you poor customer service very unprofessional. I would rather this stay at a super eight then stay at this place.

Die Lage des Hotels ist sehr gut mit Blick auf die Marina. Das Zimmer ist geräumig und hat einen Balkon. Die Beleuchtung im Zimmer wird über eine Fernbedienung geschaltet, allerdings funktionierte dies nicht komplett. Die Meldung hierzu an die Rezeption wurde dort auch schriftlich dokumentiert, es hat sich aber - an beiden Tagen - nichts geändert. Mit viel Aufwand wurde dennoch im Schaltkasten eine Lösung gefunden, um wenigstens nachts im Badezimmer die Lampe auszuschalten. Selbst in einem 5* Hotel sollte es normalerweise möglich sein, auf Kundenhinweise nachhaltig zu reagieren. Offensichtlich hat das Management aber hieran kein Interesse und das insgesamt freundliche Personal machte einen unzufriedenen Eindruck in dieser Hinsicht. Das Frühstück ist sehr umfassend, aber sämtliche Speisen waren maximal lauwarm.

Great location. Great helpful staff, but it’s definitely not a 5 star hotel, breakfast food was cold, which I didn’t like.

Hotel obviously had expensive finishes installed when it was built. It has seen better days. Our reservation was "lost" and they put us in a room with a severely warped floor, a balcony door that wouldn't open, and a strong chemical cleaning smell. The kitchenette had a hotplate and no cutlery, pots, plates, or anything to use with it's limited appliances. There was no complimentary coffee or tea in the room. We asked to move rooms due to the chemicals giving us a headache. The staff was very reluctant and said it would be tough, but we walked through the hotel and saw many vacant rooms (room numbers lit up when occupied) that stayed empty during our stay. There was a bar that we were told was open but we tried to go and there was no staff to be found. Our second room was very warm and the AC didn't work to keep it cool. The shower wouldn't drain. The room was very large but empty of usable furniture. It just seemed like a ghost of a 5-star hotel, marble stone and beautiful but very cold and not functioning. Corners appeared to have been cut for many years making the place feel neglected and empty. Also, beware if you rent a car the parkade is a nightmare to get in or out of; there are scraped walls on the pillars of the tight turns to attest to this. With some care and attention and better customer service, this place could live up to it's 5-star rating and it's price. As it stands, I feel like we overpaid for a mediocre stay in a place with a very fancy lobby.

Breakfast was great verities. One thing that I was very disappointed with, was the gym equipment did not work,

Hotel is amazing.

Noisy due to the construction at the marina and not too helpful neither friendly staff.

Je recommanderais l’hôtel à tout le monde! Si je retournes à Terceira, ceci restera mon hôtel. Personnel plus que gentil et que dire de la vue!

THIS IS NOT A 5-STAR HOTEL! When my husband and I arrived at the hotel the lobby was deserted. There was no doorman or bellman to greet and help with our luggage. The huge lobby with worn-out furniture was empty. There was no one at the front desk. Behind the front desk was a board that was taped up. Clearly, these were all uncharacteristic of a 5-star hotel. This is a one-star compared to the 5-star and 4-star hotels we stayed at on another Azores island, Sao Miguel. I thought the taxi dropped us off at the wrong hotel. A few minutes later, a lady came behind the front desk. She was not dressed in professional attire like what you normally see in nice hotels. To our disappointment, she confirmed that we were at the right hotel. Our room was not ready, and she asked us to bring our luggage ourselves to the storage room, which was dirty and smelly. My husband and I were disappointed with what we had seen so far and were quite nervous about the condition of our room. The room turned out quite spacious albeit sparse and dated furniture. We were at least relieved that it was clean and had no smell. However, many things malfunctioned - the A/C, toilet flush, coffee machine. We complained about the AC to the front desk. He was not surprised as he said it was a usual occurrence. He said the hotel was full and could not transfer us to another room. He promised to send a fan while he schedules a technician to come. Neither came. Thankfully, the temperature cooled down

It’s very central, spacious, clean, the breakfast was very good and the the stuff was friendly.

Mediocre and not as expected

Très bon rapport qualité prix

Restaurant was mediocre

Loved this hotel and its proximity to restaurants and shopping as well as other attractions. The pillows were not the greatest and the mattresses were a bit uncomfortable. We had trouble controlling the air conditioning so our room was too cold

Struttura con carenza di personale. Servizi supplementari in camera praticamente inesistenti. Una persona da sola al lounge bar a dover sostenere una infinità di comande con tempi di attesa biblici. Sistema di accensione delle luci in camera con telecomando poco pratico e assolutamente privo di senso. Impossibile cenare in hotel senza prenotazione (non viene data alcuna priorità agli ospiti).

Localisation près centre ville.