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hotels.com経由で予約して、支払いは現地でということだったのに、ホテルから連絡があり、クレジットカードから引き落とせなかったから別のカード番号をメールで教えるか銀行振込をしろと言われました。カード番号をメールで教えるのは危険だし海外送金は手数料が高額だから、faxか電話でカード番号を教えるから連絡先を教えるよう伝えたら返信はありませんでした。 チェックイン当日になって、駅からタクシーで10分もかかる別のホテルの受付に来てカード支払いをするように言ってきました。どうやら宿泊するホテルにはスタッフが誰もいないので、系列のホテルに来て支払いをする必要があったようですが、よくよく聞いてみたらカード番号さえ教えればわざわレセプションに来る必要はないとのことでした。しかもそういう情報を予め言わずに遠いところまで支払いに来させるという有り得ない対応でした。Hotels.comに登録していたカードを使ったら問題なく支払いができたし、完全に向こうの問題でした。 ホテル自体は目抜き通りに面していて便利でしたし設備も素晴しかったですが、コインブラ大学の学生たちが夜中の1時過ぎまで大声で騒いで眠れませんでした。

This hotel had nobody at the site other than cleaning staff. They only serviced my room every other day while they gave me only a set of towel (3 large and small towels). While online staff was responsive, I would describe the service provided was below minimum. Also the street is one of busiest in the town and a full of activities including people shouting throughout the wee hours.

Todo impecable, bien ubicado y cómodo.

to hot and noisy because we had to leave the windows open not to sufocate

great location

We nicknamed this place "The Cave". It was clean and comfortable enough. We did sleep great here. It was quiet. Unfortunately, all windows look out to building walls, so it was a bit claustrophobic. They did a great job renovating this space but it still needs some color or pictures on the walls might help. I did like the way they kept some old stone and used the old fireplace as the closet. It just wasn't a space I wanted to spend much time in except to sleep. Check in was easy but we never spoke to anyone. When I asked questions on how to complete the online check in forms and to clarify the check in time, I never got a response. We ended up just trying the entry code and it let us in. The bathrooms were nice, and the showers were large. Good water pressure and hot water. AC worked great. The beds are basic no frills but comfortable. This is in a great location and very walkable. Lots of restaurants close by and easy to get the hop on hop off bus. We walked up the hill and found a small little place for Fado music one night. We did enjoy our stay in "The Cave".

Great location and service.

Terrific location, difficult to locate as no hotel name posted. Had to go by street/house number. I6 step steep stair-way to entry. Self check-in, check-out with email code. Clean, large boutique style room and bathroom. Vehicles are not allowed on passageway/promenade so the taxi drop off is about 50 meters from hotel entrance.

Good location, a bit noisy being in a main tourist area.

Bien situé au centre ville de Coimbra, l’appartement a été rénové récemment mais le mur de la chambre comporte de nombreuses traces d’humidité qui ne donnent pas un aspect sain. Le logement dont nous avons bénéficié, bien que situé en retrait de la rue, sur l’arrière cours, est très bruyant et les fenêtres ne filtrent pas assez. Nous avons eu recours aux bouchons d’oreilles pour pouvoir dormir ( les étudiants de la cité sont très bruyants le soir et tard dans la nuit). Les fournitures de base sont rudimentaires : si vous disposez d’une kitchenette, la salle de bain n’offre qu’un savon polyvalent en flacon, mais ni shampooing ni sèche cheveux. La chambre n’est pas forcément faite tous les jours (1 fois sur 2 nuits dans notre cas). On nous avait promis un sèche cheveux qui n’est jamais arrivé. L’escalier à l’entrée de l’immeuble peut être difficile pour des personnes âgées ou à mobilité difficile.

- We didn't receive any check-in info prior to arriving. Check in code didn't work until we were given a new one. - Upon arrival, we were allotted a single room instead of two, and bed sizes were incorrect. - There were no toiletries. When I communicated to Ana, I was asked " why I didn't tell all these things to the cleaning person" when I had the chance. That is not my job nor theirs. The location is good but it is so hard to find because there is only a smal piece of paper stating it is Casa de Baixa.

Well situated, clean and nicely remodeled

Great apartment. Clean, centrally located, spacious.

The property is not convenient for drivers. Not sure where anyone can drop off bags without walking a couple hundred yards, even from a cab. The elevator is on the second floor so you had to haul the bags up a flight. On the high side, the location is excellent and the rooms are clean and comfortable.

None existent WiFi. We were given an SSID which did not show. The city wide MEO network showed and connected but no internet access.

Well appointed, charmingly renovated, clean, central, charming.

Great quiet place on the main shopping street

Todo muy bien.Muy céntrico.

Great location and comfy studio type room. Good water pressure and very clean. Drawbacks: thin walls so you can hear noisy neighbors. Also GPS does not give accurate directions and hotel does not give accurate info about parking. Spent an hour circling the city to find hotel and parking.

Very clean hotel, conveniently located on a pedestrian street, in the heart of Coimbra. Communication was excellent -- we were sent room access codes, making check-in completely seamless.