ヘルクラノステイズポルト

Limpio bien ubicado

Não foi informado que não tinha recepção, não conseguimos entrar na chegada, fizemos check com um amigo, demorou 2 horas para vir o código por e-mail, eu na porta esperando..

L’hôtel est pres du centre historique et c’est facile de se déplacer à pied en moins de 15 minutes autour pour se rendre dans les endroits touristiques. Chambre propre. La douche n’était pas des plus agréable. L’arrivée se fait de manière autonome, il n’y a pas d’employés dans l’hôtel, mais il est simple et rapide de communiquer avec eux par message.

Au départ, surprise de constater que c'était un hôtel 100% digital (accès avec code envoyé par mail, et pas de personne qui accueille) alors que Hôtel.com ne précise pas cette particularité. Mais dans le salon d'accueil il y a afficher un QR code pour appeler en cas de problème. Hotline très efficace, en 5 langues (portugais, espagnol, italien, anglais, allemand) et qui envoie un responsable sur place dans le quart d'heure. Donc c'est très bien pensé et organisé pour que l'on ne soit pas abandonné en cas de problème (ex : code d'accès non reçu par mail, ou code qui ne fonctionne pas...) Donc au final, super expérience, que je renouvellerai sans hésiter. De plus, hôtel très bien situé, près de la place dans bathalha, qui donne sur la rue Santa Catarina (la longue rue la plus commerçante, et la plus parfaite pour du shopping), et non loin du funiculaire (vue géniale) qui nous descend a la Ribeira. Située dans une grande rue, avec stationnement des bus pour se déplacer, des taxis, des ubers... Bref au top 👍

The location is very good. There's lots of access to food, cafes, restaurants and bars. The property is basic bit very clean and well maintained. Only issue I had was one of the windows not closing. Road noise can intrusive. But once fixed, it was very quiet.

Pelo preço eu esperava pelo menos o mínimo de segurança. Ao sair, me deparei que a fechadura estava quebrada e a porta não trancava, ou seja, não há segurança garantida. E por não ter recepção, não tem para quem reportar nada.

Bathroom needs improvement…..no window curtain , see thru windows, shower curtain always over my body while I shower. Very humid , always wet space. Fungus over the bathroom walls.

Convenient, great area to be in. Easy check in

La ubicación

Ótimo!!!

My stay was overall good and I don’t have any complaints, except at arrival, I was never sent a link to check in and could not enter the building. Also when I got to my room, there was no way of opening the windows, the sun had been hitting the window all day and I am not exaggerating when I say it was 30+ degrees inside, and a very weak aircondition, which started to make me feel physically bad. After 15 minutes I was standing out in the hallway in just underwear on the phone with support, who gave me a new room, which was still incredibly hot when I entered, but I was able to open the window thanks to someone screwing the lock that had been installed off. Thanks to your amazing customer support my issues were resolved quickly, but I would recommend bringing a screwdriver if you don’t want to be cooked alive

Great location with many dining options, souvenir stores and coffee shops

Great stay. Modern experience without physical reception.

I would prefer to have ability to make coffe

Boa

The hotel has no workers, everything is done online. The hotel sent me the link to pay the tourist tax, but I hadn't noticed it because the email went to junk mail. However, I sent a message on the day of my arrival at the hotel to see if everything was confirmed. The hotel should alert me that the tourist tax has not yet been paid. As a result, I arrived at the hotel and there was no one to ask. I had to call them and only then did I find out that I hadn't paid the tourist tax yet. It was up to the hotel to inform the customer that the tourist tax had not yet been applied to prevent the customer from arriving at the hotel without the access code. Because I wasn't the only one in this situation. There were other people there with the same problem. And not all customers understand how to make online payments. Just as my bank was not represented on the payment platform. As the hotel doesn't have employees, I missed having an iron. I suggest the hotel puts an iron in each room. Make a connection with a fixed plug so customers don't steal the iron. Otherwise, the hotel is clean, well located, good bed and you can do a lot of things on foot.

Buen alojamiento cerca del centro por precio si no te importa que no haya personal y lo gestiones todo de forma online. Las instalaciones están un poco viejas y habría algunos arreglos que se podrían hacer, pero en general todo correcto. A destacar que no se pueden abrir las ventanas para ventilar.

Great location walkable from main sites in historical centre

Nice and clean! We didn’t have any issue to get to the room even though there was no reception.

No nos gusto nada el baño, es una cabina sin espacio. Nos gusto la ubicacion