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Hotel made us wait long to give us rooms. Price is not worth the stay

Disappointing Stay – Not Worth the 5-Star Rating I stayed at Diar El Andalous with my husband and our 4-month-old baby for a family trip. While the hotel’s general condition and rooms are acceptable, our overall experience was far from what one would expect from a 5-star hotel. From the moment we checked in, we noticed an unpleasant pipeline-like smell that would come and go. The towels were in very poor condition—worn out and far from the standards of a luxury hotel. One of the biggest issues we faced was the lack of consideration from the housekeeping staff. Despite the “Do Not Disturb” sign and the fact that our baby was sleeping after an early feeding, they consistently spoke loudly outside our door, even discussing why we hadn't left the room yet—as if to pressure us into leaving so they could clean. We finally went out, only to return to a room that hadn’t been touched. When they eventually came, I requested only fresh towels, but they insisted on cleaning the room, forcing us out again. Yet, even after that, the glasses were not replaced and the bed sheets remained unchanged, despite our request. The most distressing part of our stay, however, was my severe illness. I contracted a gastrointestinal infection after eating at the hotel. I suffered from diarrhea, nausea, and had to visit the doctor twice. We had to leave the hotel for 24 hours due to my condition. Upon returning, our room had still not been cleaned, the trash was full, sheets unchanged, and glasses sti

Séjour assez agréable dans l'ensemble malgré plusieurs points négatifs dont des travaux de rénovation des chambres qui engendrent des nuisances sonores très fortes et la réception ne fait rien. très dommage de louer des chambres juste à côté vu le prix qu'on paye Points positifs : - 2 belles piscines avec suffisamment de transats et parasols à cette saison - belle plage bien aménagée - chambre rénovée agréable et lumineuse (les prestiges sont vieillotes et sombres et n'apportent rien de plus) - nourriture très correcte mais un peu répétitives surtout au niveau des desserts - personnel très agréables et serviables Points négatifs : - animations quasi inexistantes et de qualité médiocre. L'équipe déploie des efforts mais ils sont peu nombreux et n'ont pas de moyens surtout pour les animations du soir. N'y allez surtout pas pour ça. Grosse déception - Terrasse extérieure du restaurant très petite et en partie fermée le soir donc obligé de manger dans la salle très bruyantes qui fait cantine. Pas très sympa en vacances... - Travaux dans l'hôtel sous et autour de notre chambre de 7H45 à plus de 20H avec marteau piqueur, meuleuse...La réception n'a pas réagit et nous a même répondu de nous lever plus tôt pour ne pas être dérangé...On m'a certifié que cela allait cesser mais en fait non. On m'a offert des massages en compensation mais aucun remboursement pour les nuisances subit. Un peu léger vu le standing revendiqué de l'hôtel

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Atendimento super cordial, exelente localização e ótimo custo benefício

Hotel entrega muito bem oque promete, como todo resort desse tamanho, tem bastante gente e agitacao, mas nao foi um problema em nenhum momento. A estrutura do hotel é muito boa, limpeza otima, funcionarios muito educados e proativos. Restaurante surpreendeu bastante positivamente, bastante variedade e comida muito boa no geral. Outro ponto muito positivo do hotel sao as maquinas de agua e agua com gas muito bem distribuidas e de facil acesso para abastecer as garrafas disponibilizadas pelo hotel, excelente em praticidade, qualidade e sustentabilidade. É um bom resort, que com certeza voltariamos.

No shampoo or soap in shower first evening . I was told they will get me some in the morning. Room too plain for the price. they provide the minimum. Was not impressed either the buffet food nor the service there. This was my second stay at this hotel I thought wound better or improved but it wasn’t. I will try a different hotel next time

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Alles bestens, wir hatten 8 Zimmer für unser Team, super service speziell von Marwan und Moussa :-) zu empfehlen !

Bien sof qu il ya du jugement dans les yeux et le comportement du personnels surtout du restaurant par rapport aux tunisiens qui ne font pas le ramadan… Chambre prestige pas vraiment prestigieuse 477

Nice hotel with well appointed room.Bed is very comfortable. Food has extensive selection although quality while good didn't reach the high level of the neighbouring Iberostar.

Mohammed was amazing and they went out there was for my husband birthday

Staff was amazing everyone was so nice staff really supported all guests to the max. Would definitely come here again. The entertainment team was amazing. Chef too - he made me special meals for my health and was so accommodating.

The property was so good. When we arrived Mohammed really helped us! Throughout my stay this time they have been fantastic the staff all should get a pay rise so kind and attentive! Thank you

Un beau hôtel avec de la bonne bouf, propre. - la piscine couverte en dehors du bâtiment principal.

Tres bel hotel calme propre chambre spacieuse lit confortable femme de chambres agents d entretien font bien leurs travail personnels sympatiaues souriants serviables bel accueil a la Réception reclassement rapide on vs appelle ils viennent même vs voir pr savoir si vous manquer de rien vraiment service a la hauteur piscine bien chauffée serviettes propre salle de sport bien équipée Restaurant menu varié succulent tt les goûts BRAVOOOOOO a tous on reviendra

It was a great stay.

I have visited the hotel for the second time and I don’t regret it 😊 staff is amazing, hotel very clean and food is so good and miscellaneous.Aldo, I like the animation activities.

Overall ok, but room booked was not supplied

Hôtel Bad gamme a fuir abselement beurk pour un 5 étoiles cafard dans la beigoire