ベニス ブティック ホテル

We had booked superior room for our stay, we arrived around 6pm, the room was clean & tidy however there was an overwhelming stench of sewage in the room & the room was boiling hot, we tried to use the air conditioning but that appeared to be broke & the mini bar/fridge inside the wardrobe was warm, as were the drinks, this was also not working. We didn’t have robes/slippers in the room as advertised either. There were no tea/coffee facilities, however not sure this is a thing in Romania. For a 4 star hotel the service & the maintenance of the room was poor. Couldn’t fault the cleanliness, spotless. Staff were pretty miserable & didn’t seem attentive to sort the issues out. Wouldn’t stay here again if we were to return. The area seemed pretty run down & there were no shops nearby to get snacks or drinks.

It doesn't feel like a four stars hotel. It has some four stars features and others that are not so great. The biggest issue was the noise. The rooms are specifically advertised as being soundproof. They are not.

Lovely hotel, large room and very nice, we will stay again

Nice room, convenient location close to the public transport, the bed was below average, but I'd go back right now.

business trip , no time for shops. only the fridge was not working, everything else was fine.

Camera pulita spaziosa

Ok, issues with AC 2-nights in a row…

Breakfast was a little disappointing, there were only 2 people eating, and the staff wasn't interested in replenishing the food, but the hotel itself is lovely, clean, warm, very good location

I wouldn’t of said it was 4*, they ran out of towels half way through the holiday and didn’t apologise just went back on her phone call, and we had to use hand towels to dry after the shower, we paid extra for a city view and didn’t receive it, the shower itself was beautiful, walking distance of things is minimum 30 minutes but Uber was accessible and cheap! It was disappointing as it was a birthday weekend away and the hotel didn’t live up to expectations

Fair

All good

Nice and clean

It’s just okay

Terrible experience from staff. Claiming that i used mini bar which i didnt touch

The property should resolve the smoking odour. Otherwise, very clean and professional staff members!

Was a lovely place but they have to fix the AC , because I couldn’t sleep was to hot , unbreathable .

A great nights sleep at this very modern, newly renovated property. The rooms are a good size, and well setup. The ac works great, hot showers, clean room, and a confortable bed. 24/7 check in counter was very helpful becuase many that i found closes the check in counter at midnight which is challeneging for late flight arrivals. I took the 100 bus from airprot directly to the property.

The staff was amazing from the moment I arrived at night. The front desk receptionists are very attentive. My room was clean and comfortable. Even the housekeepers despite the language barrier went out of their way to be of assistance.

best quality -price ratio

Cleanliness and hospitality