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Five Volcanoes went above and beyond to make my stay enjoyable. The staff is super friendly, and the food was fantastic. I couldn’t recommend it higher to anyone in the area to experience the amazing natural sites in the area.

Great hotel where staff went out of their way to make me feel welcome and provided excellent service. Restaurant food was delicious. Was only a short visit - wish I had longer to enjoy. Reason for visit was gorilla trek.

This hotel is absolutely horrible! It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama. They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry. They do not have internet in the Rooms. They do not stock their minibar. Half of the electrical outlets in each room do not work. The entrance of each room is accessed through a back alley walkway so that the rooms feel like a Maids Quarters. Each room is built out of cinderblocks and no insulation, so it is very cold at night. The bathroom showers do not drain correctly so the bathroom will flood during a shower. The rooms are not properly cleaned for new guests, and running your finger along surfaces yields a large amount of dust. Criminally Overrated!

Lovely pool to relax by. Terrific staff and food.

This was one of the best hotel experiences i have ever had! The staff was so welcoming and helpful. They even clean your hiking boots. I would come back just to stay here one more night.