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All the staff were very kind. The garden was well maintained and beautiful.

Excellent

コーヒーポットがあれば文句はないのだが…

サービスはとても良かったです。ただ朝食をもう少し充実してもらえるとさらに良かったと思います。

The check in went well and rapid.

Very comfortable

Improve: The only thing I didn't like is that the shower has low water pressure. Everything else was great!

I was disappointed with their shuttle service. I reserved my room and requested for airport pickup but none of their staff was at the airport to pick me up. I had to incur additional expenses to hire a taxi from the airport to the hotel of which there was no refund or remorse from the hotel management.

Unfortunately, the loud music early morning and late night is disturbing! The walls of the rooms are too thin - every conversation is heard from the next room- that’s why this place did not get a 5 stars.

Very friendly staff here. Room had television that wasn’t working first night. They changed the box but as it runs on the broadband as that was dreadfully slow the television still wasn’t any good. No air conditioning in this hotel so make sure the curtains are closed to keep the temperature down during the day and it will then only be very warm instead of too hot at night. Service in the restaurant not very quick, but portion sizes generous and the cost of meals is very reasonable. They do tend to use a fair bit of salt with their vegetables so bear that in mind. Used the laundry service and shirts came back immaculate and nicely ironed for less than £1 each, ridiculously cheap and saves a job when you come back. Single glazing so plenty of road noise and they do like to use their horns in Kigali so something to be prepared for.

Friendly people, very clean property and most of all safety is their number one priority

Very nice staff and convenient restaurant. Room was very basic. Biggest complaint is that there was no fan or AC, or mosquito net (thankfully a net was not needed). Hallway was bit loud at night.

It's a good location close to airport and shops. Team is very kind. Rooms spacious and clean

Very bad internet connection, first time in my life to see a hotel room without hotel. There is almost no room view as you have a tree in-front of your balcony blocks everything.

NA

It was a very bad experience

When I checked in, I was sent to general room - a finally got the room I paid for. Also, everything is great (but noisy) except the restaurant has terrible service- 1 hour to get food and hard to get staff to get/pay bill

Very nice grounds and a good restaurant

Lovely stay wirh the most kind and friendly staff. Will return here on my next vist to Kigal. I felt very spoiled.

This was my third time there; but my worst. There was a foul smell from the room and some smell of dust. Breakfast was beyond par. I have had better days. When I asked to be considered for an upgrade on VIP status and also just being third visit, the email was ignored.